USCG Pay & Personnel Center

Direct Access User Guides Retiree Self-Service E-Gov Travel System (ETS)

DIRECT ACCESS

Direct Access (DA) is currently offline due to the implementation of security enhancements. Stakeholders throughout the C5I Community and CGCYBER are working tirelessly to bring DA back online as quickly as possible - WE APPRECIATE YOUR PATIENCE!

DA’s status will be updated accordingly on the logon screen once services are fully restored.

ATTENTION: As announced in ALCOAST 105/25, the implementation of multi-factor authentication (MFA) for DA began on 17 March 2025 to improve security.  

Once successfully implemented, Coast Guard users with CGOne Network Accounts must log in via Common Access Card (CAC).

Non-CAC holders (Retirees, Annuitants and those without a CGOne account) will perform a password reset prior to attempting to log in. The use of MFA one-time passcodes will be implemented for Non-CAC holders at a later date. Guidance with pre-generated passwords is being sent to users outside of the CGOne Network via email addresses on file within DA. Non-CAC holders who did not receive the email must contact the Product Support Service Desk for assistance.

Once services are restored, contact the Product Support Service Desk at 800-821-7081 (Mon-Fri, 6:30AM-6:30PM, EST) or via email at SMB-USCG-KerWV-ProductSupportSD@uscg.mil for assistance with password rests or logon assistance. 

All other requests will continue to be handled by the Pay and Personnel Center (PPC) Customer Care Help Desk who can reached via email at PPC-DG-CustomerCare@uscg.mil or by phone at 866-772-8724. 

RETIRED PAY

At present, for temporary, permanent, VA offset, AEW’s, CRDP, and CRSC disability, we are encountering a processing delay due to systematic issues and a shortage of personnel. You remain our primary concern. We want to assure you that we are fully committed to resolving these issues promptly and handling your cases with utmost proficiency.

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Customer Service Feedback

Mailing Address:
Commanding Officer (Staff Symbol)
U.S. Coast Guard
Pay & Personnel Center
444 S. E. Quincy St.
Topeka, KS 66683-3591

Telephone:
(866) 772-8724
0730-1600 (Central time) M-F

E-Mail:
PPC-DG-CustomerCare@uscg.mil

Web Content Manager

ALCOAST 075/25 SSIC 5700 SUBJ: EIGHTY-FOURTH ANNIVERSARY OF THE COAST GUARD RESERVE

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Feb. 19, 2025 —

R 191400Z FEB 25 MID120001751254U
FM COMDT COGARD WASHINGTON DC TO ALCOAST
BT UNCLAS
ALCOAST 075/25 SSIC 5700
SUBJ: EIGHTY-FOURTH ANNIVERSARY OF THE COAST GUARD RESERVE
A. Recognition Programs, COMDTINST 1650.26A
1. For 84 years, the Coast Guard Reserve has been a cornerstone of mission readiness and excellence
since its establishment
on February 19, 1941.
2. Our reservists remain steadfast in responding to Coast Guard operational demands in the homeland
and abroad:
a. The Port Security community adopted an adaptive force package Model to enable critical military
operations defending our nation. July 2024 saw the first of many deployments of Embarked Security
Teams (EST) to support maritime missions in the Pacific.
b. In March 2024, the Francis Scott Key Bridge collapse in Baltimore led to the loss of lives and
the closure of the Port of Baltimore. Reservists were essential to the Coast Guard's response
efforts, providing 86 personnel for public safety, investigation, and restoring the Marine
Transportation System fundamental to economic prosperity.
c. Coast Guard reservists contributed over 28,000 duty days carrying out essential Coast Guard
operations, including Operation Vigilant Sentry (OVS). Over 300 reservists supported Department of
Homeland Security efforts to curtail illegal migration and secure
our southern maritime border.
3. As we look toward the future, our commitment to shaping the force, enhancing operational Reserve
readiness, improving support structures, and meeting the challenges of the next decade is
unwavering. We celebrate the commitment and sacrifices of every reservist who exemplifies the Coast
Guard's core values of Honor, Respect, and Devotion to Duty.
4. On this 84th anniversary, we extend our deepest gratitude to the Reserve workforce for their
outstanding service to the Nation. Bravo Zulu and Semper Paratus!
5. RADM Tiffany Danko, Assistant Commandant for Reserve (CG-R), sends.
6. Internet release is authorized.

The U.S. Department of Defense is committed to making its electronic and information technologies accessible to individuals with disabilities in accordance with Section 508 of the Rehabilitation Act (29 U.S.C. 794d), as amended in 1998. DoD websites use the WCAG 2.0 AA accessibility standard.

For persons with disabilities experiencing difficulties accessing content on a particular website, please use the form DoD Section 508 Form. In this form, please indicate the nature of your accessibility issue/problem and your contact information so we can address your issue or question. If your issue involves log in access, password recovery, or other technical issues, contact the administrator for the website in question, or your local helpdesk.