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USCG Pay & Personnel Center             

DIRECT ACCESS 

The Pay and Personnel Center (PPC) Customer Care Branch is receiving a high volume of phone calls and email inquiries from customers indicating Direct Access is down, timing out, or not accessible. If you or your members are experiencing any of the below error codes, please submit your concerns to C5ISC via CGFIXIT Ticket with a screenshot of the error code along with the IP Address you are attempting to log into DA from. PPC is unable to resolve Direct Access connectivity and system issues.

Errors identified:

  • Spinning circle
  • DA Link is timing out
  • 404 Error code
  • Authorization Error – Contact your Security Administrator
  • Hmmm… Can’t reach this page

PASSWORD RESET

The password reset function in Direct Access doesn’t function as designed. The loss of functionality is a result of Direct Access’s migration to a cloud provider’s servers.  We apologize for the inconvenience. Unfortunately, the Pay and Personnel Center (PPC) does not have oversight of Direct Access functionality. PPC has made the C5I Service Center aware of the degradation in password reset functionality.  The C5I Service Center is working diligently to correct this issue. Please submit a trouble ticket for a password reset to ppc-dg-customercare@uscg.mil

If your email address is NOT present or is incorrect, you will not be able to use the self-service password reset feature. Your business email address in DIRECT ACCESS must be added to the system or corrected.  Active duty and Reserve members must contact your P&A office or Servicing Pay Office (SPO) for assistance to update. 

Please note: Customer Care will no longer send password resets for active/reserve military members or civilian employees to personal email addresses. All password resets will be sent to USCG.MIL email addresses only. Do not submit multiple requests.  Please allow 5 days upon submission for response. 

Guide: Passwords and Set up/Update Security Questions

RETIRED PAY

At present, for temporary, permanent, VA offset, AEW’s, CRDP, and CRSC disability, we are encountering a processing delay due to systematic issues and a shortage of personnel. You remain our primary concern. We want to assure you that we are fully committed to resolving these issues promptly and handling your cases with utmost proficiency.

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Mailing Address:

Commanding Officer (Staff Symbol)
U.S. Coast Guard 
Pay & Personnel Center
444 S. E. Quincy St.
Topeka, KS 66683-3591

Telephone

(866) 772-8724
0730-1600 (Central time) M-F

E-Mail

PPC-DG-CustomerCare@uscg.mil

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Results:
Tag: PSC

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Feb. 11, 2025

ALCGOFF 009/25 SUBJ: OFFICER PERSONNEL MANAGEMENT OUTREACH SESSIONS

111502Z FEB 25 MID180001601407UALCGOFF 009/25SUBJ: OFFICER PERSONNEL MANAGEMENT OUTREACH SESSIONS1. Officer Personnel Management (OPM) is announcing virtual Q&A sessions and wardroom engagement opportunities.2. The Career Management Branch (OPM-4) will host hour long sessions. These virtual Q&A Sessions will start with a brief synopsis of relevant

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Feb. 11, 2025

ALCOAST 056/25 SSIC 1850 SUBJ: CONTINUATION OF PREVIOUS UPDATE TO PHYSICAL DISABILITY EVALUATION SYSTEM

R 111645Z FEB 25 MID120001733112UFM COMDT COGARD WASHINGTON DCTO ALCOASTBTUNCLASALCOAST 056/25SSIC 1850SUBJ: CONTINUATION OF PREVIOUS UPDATE TO PHYSICAL DISABILITYEVALUATION SYSTEM A. COMDT COGARD WASHINGTON DC 231930Z JAN 23/ALCOAST 032/23 -"AMMENDMENT TO PHYSICAL DISABILITY EVALUATION SYSTEM POLICY"B. Physical Disability Evaluation System,

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Feb. 11, 2025

Competency Dictionary Updates Version February 2025

The Competency Dictionary has been updated effective February 2025: Competency Dictionary (a spreadsheet that shows all authorized competency codes and descriptions) has been updated by Commandant (CG-1B-1). There have been 11 competency changes since the latest dictionary was published, and changes since the latest update are in blue font on the

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Feb. 6, 2025

ALCGPSC 026/25 SUBJ: UPDATED RECORD OF PROFESSIONAL DEVELOPMENT, FORM CG-4082

R 061715Z FEB 25 MID120001722697UALCGPSC 026/25SUBJ: UPDATED RECORD OF PROFESSIONAL DEVELOPMENT, FORM CG-4082A. Performance, Training, and Education Manual, COMDTINST M1500.10 (series)1. This message announces the implementation of the updated Record of Professional Development Form CG-4082.2. The updated CG-4082 will increase the effectiveness of

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Feb. 6, 2025

ALCGPSC 025/25 SUBJ: ACTIVE DUTY AND RESERVE COMMAND SENIOR ENLISTED LEADER (CSEL) SCREENING PANEL RESULTS FOR ASSIGNMENT YEAR 2025

ALCGPSC 025/25IAW Ref A, Commander, CG Personnel Service Center approved the report of the active duty and reserve Command Senior Enlisted Leader (CSEL) Screening Panel convened on 31 January 2025. The following members listed alphabetically were found to be best qualified and recommended for assignment to active duty silver badge CSEL positions

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Feb. 5, 2025

ALCOAST 047/25 SSIC 1401SUBJ: OFFICER AND ENLISTED EVALUATION REPORTS, UPDATE

R 051650Z FEB 25 MID320000760542UFM COMDT COGARD WASHINGTON DC TO ALCOASTBT UNCLASALCOAST 047/25 SSIC 1401SUBJ: OFFICER AND ENLISTED EVALUATION REPORTS, UPDATEA. Executive Order, Ending Radical And Wasteful Government DEI Programs And PreferencingB. OPM Memo of January 21, 2025, Initial Guidance Regarding DEIA Executive OrdersC. Executive Order,

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Feb. 3, 2025

Reserve Supplemental Advancement Eligibility Lists for February 2025

The Reserve Supplemental Advancement Eligibility Lists for February 2025 (reflects requests processed prior to February 1) have been posted. The list is available on PPC ADV's CG SharePoint Online page.Refer to ALCGENL message 035/18 for reserve supplemental advancement list placement information.

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Feb. 3, 2025

Active-Duty Supplemental Advancement Eligibility Lists for February 2025

The Active-Duty Supplemental Advancement Eligibility Lists for February 2025 (reflects requests processed prior to February 1) have been posted. The list is available on PPC ADV's CG SharePoint Online page.Refer to ALCGENL message 035/18 for supplemental advancement list placement information.

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Feb. 3, 2025

ALCOAST 045/25SSIC 4600 SUBJ: MLINQS PCS TRAVEL SYSTEM IMPLEMENTATION COMPLETE

R 031830Z FEB 25 MID120001720075UFM COMDT COGARD WASHINGTON DCTO ALCOASTBTUNCLASALCOAST 045/25SSIC 4600SUBJ: MLINQS PCS TRAVEL SYSTEM IMPLEMENTATION COMPLETEA.COMCOGARD PSC WASHINGTON DC 261756Z JUL 23/ALCGPSC 089/231.Effective 21 January 2025, MOVELINQS (mLINQS) shall be used to process all PCS travel. The final implementation is complete and

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Jan. 31, 2025

ALCOAST 038/25 SSIC 7220 SUBJ: SPECIAL PAYS FOR HEALTH PROFESSIONS OFFICERS

ALCOAST 038/25This ALCOAST announces the implementation of special pay rates for Health Professions Officers (HPOs) for Fiscal Year (FY) 2025, in accordance with REFs (A) through (C). HPO Special Pays include accession bonus (AB), accession bonus for critical wartime skills (AB-CWS), retention bonus (RB), incentive pay (IP), and board certification

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Jan. 30, 2025

ALCGRSV 006/25 SUBJ: PY25 RESERVE CHIEF WARRANT OFFICER (CWO) APPOINTMENT BOARD TIMELINES

ALCGRSV 006/25 SUBJ: PY25 RESERVE CHIEF WARRANT OFFICER (CWO) APPOINTMENT BOARD TIMELINESThis message announces the PY25 Reserve CWO Appointment Board per reference (A), scheduled to convene on 7 April 2025, and provides amplifying guidance to assist interested members and their commands prepare for the application process. Those members interested

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Jan. 29, 2025

ALCOAST 033/25SSIC 1000SUBJ: CHANGE TO RATED SEA TIME FOR ADVANCEMENT IN DC, EM, ET, ANDMK RATINGS

ALCOAST 033/25SSIC 1000SUBJ: CHANGE TO RATED SEA TIME FOR ADVANCEMENT IN DC, EM, ET, AND MK RATINGSA. COMDT COGARD WASHINGTON DC 021536Z FEB 21/ACN 012/21B. Enlistments, Evaluations, and Advancements, COMDTINST 1000.2C1. This ALCOAST continues the policy changes announced in REF (A).2. Paragraph 3.A.16.d.(1) of REF (B), "Minimum Sea Duty

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Jan. 29, 2025

ALCGPSC 019/25 SSIC 1000 SUBJ: SUSPENSION OF HIGH YEAR TENURE (HYT)

R 281346Z JAN 25 MID180001577112UFM COMCOGARD PSC WASHINGTON DCTO ALCGPSCBTUNCLASALCGPSC 019/25SSIC 1000SUBJ: SUSPENSION OF HIGH YEAR TENURE (HYT)A. Military Separations, COMDTINST M1000.4 (series)B. ALCOAST 325-241. This ALCGPSC announces the continued suspension of the enlistedHYT process for active duty members described in Ch. 6 of REF (A).2.

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Jan. 27, 2025

ALCGRSV 005/25 - ENLISTED RESERVE ADVANCEMENT ANNOUNCEMENT (ERAA) NO. 02-25

The following personnel may be advanced to the rating/paygrade indicated effective 1 January 2025 provided the requirements of Refs A-C are met (please see attached message):ALCGRSV 005/25Information can also be found by visiting the PPC Advancements SharePoint page (CAC): PPC Advancements (sharepoint-mil.us)

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Jan. 23, 2025

NEW MLINQS WEBINAR IS HERE!

NEW MLINQS WEBINAR is HERE!Now that all the pieces to the mLINQS PCS puzzle have come together and we are in full “go live” mode, a new AO/Admin mLINQS Webinar is on the horizon! Register and save the date!!! February 12th at 1300 CST. This webinar will cover full end to end claim processing, recent updates and also providing live Q&A during the

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Jan. 22, 2025

ALCGENL 008/25 - ENLISTED PERSONNEL ADVANCEMENT ANNOUNCEMENT (EPAA) NO. 02-25

All Coast Guard Enlisted (ALCGENL 008/25) announces enlisted advancements effective 01 February 2025.  There is a spreadsheet available on PPC's Advancement CG SharePoint Online site that you can sort by unit or SPO for your convenience. 

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Jan. 22, 2025

ALCOAST 023/25 SSIC 4600 SUBJ: UPDATE 1 -FY25 RESERVE INACTIVE DUTY TRAINING -TRAVEL REIMBURSEMENT PROGRAM ENROLLMENT DEADLINE, ELIGIBILITY, ENROLLMENT PROCEDURE, AND PROCESS

ALCOAST 023/25SSIC 4600SUBJ: UPDATE 1 ‐ FY25 RESERVE INACTIVE DUTY TRAINING ‐ TRAVEL REIMBURSEMENT PROGRAM ENROLLMENT DEADLINE, ELIGIBILITY, ENROLLMENT PROCEDURE, AND PROCESSA. COMDT COGARD WASHINGTON DC 041610Z SEP 24/ALCOAST 343/24B. The Joint Travel Regulations (JTR)1. This ALCOAST updates REF (A).2. The maximum reimbursement in paragraph 5.a.

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Jan. 22, 2025

Travel News - Legacy Calculator Drop Down in mLINQS

Legacy Calculator Drop Down in mLINQSIf an AO/Admin has started a claim using the Legacy process and needs to make adjustments to the claim for calculation purposes, please submit a PPC Help Ticket requesting temporary access to the Legacy Process Calculator, as this drop down in the mLINQS PCS application has been shut off to the fleet. Please use

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Jan. 22, 2025

ALCGENL 004/25 SUBJ: 2025 MASTER CHIEF ADVANCEMENT PANEL ANNOUNCEMENT

ALCGENL 004/25This message announces the 2025 Master Chief Advancement Panel (MCAP), to recommend eligible active duty Senior Chief PettyOfficers (SCPO) for advancement to Master Chief Petty Officer (MCPO) in each rating, except MU. COs and OICs must ensure distribution of this message to all active duty SCPOs within their command and be aware of

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Jan. 21, 2025

ALCOAST 021/25 SSIC 1000 SUBJ: LEADERSHIP NOTIFICATION TO USCG WORKFORCE

O 210536Z JAN 25 MID180001563582U FM COMDT COGARD WASHINGTON DC TO ALCOAST BT UNCLAS ALCOAST 021/25 SSIC 1000 SUBJ: LEADERSHIP NOTIFICATION TO USCG WORKFORCE 1.To All Hands: The following message is forwarded on behalf of Acting Secretary of Homeland Security Huffman. Under my statutory authority as the Acting Secretary of the Department of


The U.S. Department of Defense is committed to making its electronic and information technologies accessible to individuals with disabilities in accordance with Section 508 of the Rehabilitation Act (29 U.S.C. 794d), as amended in 1998. DoD websites use the WCAG 2.0 AA accessibility standard.

For persons with disabilities experiencing difficulties accessing content on a particular website, please use the form DoD Section 508 Form.  In this form, please indicate the nature of your accessibility issue/problem and your contact information so we can address your issue or question. If your issue involves log in access, password recovery, or other technical issues, contact the administrator for the website in question, or your local helpdesk.