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U. S. Coast Guard Pay & Personnel Center

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2019 Novel Coronavirus (COVID-19)

 

WebNow Upgraded to "Perceptive Experience" - New Link

Effective September 17, 2021, WebNow will be upgraded to "Perceptive Experience". This upgrade only impacts the “view only” or web version – which is currently called WebNow, but is being upgraded to “Perceptive Experience”. New user access requests do not need to be completed. Users who previously logged into the WebNow link will now log into the Perceptive Experience URL using their old WebNow user ID and PW. This upgrade does not impact Perceptive Content, which is used for uploading documents. The SPO Access to the Electronically Im​aged PDR (EI‑PDR) user guide has been updated to reflect the upgrade. The URL for Perceptive Experience is https://imgprd01.direct-access.uscg.mil/experience. They system cannot be accessed outside of the Coast Guard network using the URL. The URL is not needed when accessing Perceptive Experience via Direct-Access.

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E-Mail News Updates

Subscribers to this list will receive notices and information on Coast Guard military pay and personnel policy and procedures. Subscribers will also be notified when active duty and reserve payslips are posted and of both scheduled and unscheduled outages affecting the Direct Access personnel system or the TPAX travel claim liquidation system. Additionally, subscribers will be updated when important information is posted to the Pay and Personnel Center's internet site.

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Contact Us

Mailing address:

Commanding Officer (Staff Symbol)
U.S. Coast Guard 
Pay & Personnel Center
444 S. E. Quincy St.
Topeka, KS 66683-3591

Telephone

(866) 772-8724
(785) 339-2000
For E-Gov Travel Sys (ETS) Call the 
hotline: 1-866-800-USCG (8724)

Fax

(785) 339-3780

E-Mail

Customer CarePPC-DG-CustomerCare@uscg.mil

Web Content Manager - PPC-SMB-PPC-PD@uscg.mil

Self-Service

Direct Access https://hcm.direct-access.uscg.mil
Log on to ETS/ETS Logo https://e2.gov.cwtsatotravel.com/

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Pay & Personnel News Updates from our Branches

April 2, 2021

Enrolling and Disenrolling from TRICARE

Do you know how to enroll or disenroll from TRICARE? With a premium-based plan like TRICARE Young Adult, you can do so at any time. But with TRICARE Prime and TRICARE Select plans, the rules for enrolling and disenrolling are different.

April 1, 2021

PPC Customer Newsletter / Servicing Personnel Office Newsletter

Issue 03/21 (March) of the PPC Customer Newsletter is now available.

March 26, 2021

Up to 15 days of resiliency absence for members assigned to major cutters

Update March 25,2021 - Per ACN 034/21, COVID-19 Major Cutter Resiliency Absence Update​, members who will be executing a PCS transfer in AY21, and are not able to use some or all of their Resiliency Absence days prior to executing their PCS orders, are now authorized to combine Resiliency Absence with their PCS travel, proceed time and leave.

March 16, 2021

Explore Your Provider Options with TRICARE Overseas Program

Are you looking for a doctor overseas? If so, the TRICARE Overseas Program can help you find one. Depending on your sponsor's status and where you live overseas, you may only be able to get care at a military hospital or clinic if space is available. But the good news is that you do have a wide range of civilian providers you can see for care.

March 16, 2021

Personnel and Pay Procedures Manual - Chapter Ten

This Email ALSPO message promulgates an update to the Personnel & Pay Procedures Manual (PPPM), PPCINST M1000.2 (series). This message promulgates chapter ten of the PPPM.

March 15, 2021

Health Record Disposition Delays due to COVID-19 Pandemic

Be sure to obtain a copy of your health record prior to separation or retirement.

March 12, 2021

What you need to know about transfer season 2021

Getting ready to PCS? Be sure to read this first.

March 12, 2021

Policy Update: For FY21 Coast Guard Tuition Assistance (TA) has increased

Educational benefits jumped from $2,250 to $3,750 annually for active duty and reserve members.

March 11, 2021

Travel and leave policy returns to pre-pandemic status

With the exception of unofficial foreign travel, the Coast Guard has returned travel and leave approval procedures for military member to pre-pandemic status. All members should continue to make travel decisions based on the most recent travel guidance from the Centers for Disease Control (CDC).

March 10, 2021

COVID-19: Calendar Year 2021 Travel and Leave SITREP 2

This ALCOAST cancels SITREP 1 (ALCOAST 046/21) and revises procedures for foreign/domestic leave and travel. Due to current trends of the pandemic combined with the national vaccination effort, leave and travel approval policies, except for unofficial foreign travel, are returned to pre-pandemic status. However, leave and travel approving officials should weigh individual member vaccination status (vaccinated versus un-vaccinated) and site specific location COVID-19 conditions when conducting readiness risk assessment and approving leave and travel requests.

March 5, 2021

Transfer season reminders: Personally procured moves

The Household Goods (HHG) transportation peak season, which runs from 15 May through 31 Aug, is fast approaching. During peak season it may be difficult to secure a Government-contracted transportation service provider (TSP) that meets the member’s desired packing, pick-up, and delivery dates. If a TSP cannot be contracted, or if a member prefers,

March 4, 2021

2021 PCS Season Household Goods Guidance Issued

Two important messages have been issued providing guidance for those with PCS orders this year.

March 3, 2021

Ceremonial Advancements - Flag Voice 540

I am pleased to announce the institution of a Ceremonial Advancement policy to allow Coast Guard enlisted members the best opportunity to plan, prepare, and execute meaningful advancement ceremonies that properly recognize the career milestone of advancing to the next pay grade, while also considering unit operations and Service needs.

March 2, 2021

Yeoman in the spotlight: Petty Officer 1st Class Sean Stumpf

Congratulations to Petty Officer 1st Class Sean Stumpf winner of the 2020 Coast Guard Chief Financial Officer (CFO) Awards for Excellence, Enlisted Personnel E-6 and below category. Petty Officer Stumpf, a yeoman, at the Pay & Personnel Center, in Topeka, KS, streamlined the Concurrent Retirement and Disability Pay (CRDP) process, creating a database and automating the associated Audit Error Worksheets, seamlessly integrating data from Veterans Affairs and Direct Access. These efficiencies improved processing times by 67%, facilitated clearing a year-long backlog, saved more than 10,000 work hours, and made it possible to complete over 4,400 cases totaling over $35.5M.

March 2, 2021

Federal Long Term Care Insurance Program (FLTCIP) plan

FLTCIP 3.0 is the current Federal Long Term Care Insurance Program (FLTCIP) plan, available to new applicants. This group long term care insurance plan offers comprehensive coverage, including a stay-at-home benefit and informal care provided by friends and family*, with added premium stability.