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U. S. Coast Guard Pay & Personnel Center

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WebNow Upgraded to "Perceptive Experience" - New Link

Effective September 17, 2021, WebNow will be upgraded to "Perceptive Experience". This upgrade only impacts the “view only” or web version – which is currently called WebNow, but is being upgraded to “Perceptive Experience”. New user access requests do not need to be completed. Users who previously logged into the WebNow link will now log into the Perceptive Experience URL using their old WebNow user ID and PW. This upgrade does not impact Perceptive Content, which is used for uploading documents. The SPO Access to the Electronically Im​aged PDR (EI‑PDR) user guide has been updated to reflect the upgrade. The URL for Perceptive Experience is https://imgprd01.direct-access.uscg.mil/experience. They system cannot be accessed outside of the Coast Guard network using the URL. The URL is not needed when accessing Perceptive Experience via Direct-Access.

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E-Mail News Updates

Subscribers to this list will receive notices and information on Coast Guard military pay and personnel policy and procedures. Subscribers will also be notified when active duty and reserve payslips are posted and of both scheduled and unscheduled outages affecting the Direct Access personnel system or the TPAX travel claim liquidation system. Additionally, subscribers will be updated when important information is posted to the Pay and Personnel Center's internet site.

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Contact Us

Mailing address:

Commanding Officer (Staff Symbol)
U.S. Coast Guard 
Pay & Personnel Center
444 S. E. Quincy St.
Topeka, KS 66683-3591

Telephone

(866) 772-8724
(785) 339-2000
For E-Gov Travel Sys (ETS) Call the 
hotline: 1-866-800-USCG (8724)

Fax

(785) 339-3780

E-Mail

Customer CarePPC-DG-CustomerCare@uscg.mil

Web Content Manager - PPC-SMB-PPC-PD@uscg.mil

Self-Service

Direct Access https://hcm.direct-access.uscg.mil
Log on to ETS/ETS Logo https://e2.gov.cwtsatotravel.com/

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Pay & Personnel News Updates from our Branches

May 18, 2021

Former Spouse – Annual Certification No Longer Required

The yearly certification that former spouses who receive division of retired pay pursuant to  the Uniformed Services Former Spouses’ Protection Act (FSPA) have completed in the past are no longer required.  Consequently, former spouses won’t be receiving a reminder to file their yearly certification forms.

May 13, 2021

New Edition of the Family Separation Allowance Worksheet, CG-2035, Issued

The May 2021 edition of the Family Separation Allowance Worksheet is now available for use.

May 10, 2021

May 2021 Military Payroll Processing Schedule

May 2021 AD Payroll Processing Schedule is as follows.

May 7, 2021

New travel system coming soon.

Travel during the new fiscal year will look a little bit different as the service moves away from TPAX and ADTRAV and implement a new E-Gov Travel System 2 or ETS2.

May 7, 2021

How Much Do You Know About TRICARE Qualifying Life Events?

Did you know that certain life events may change your TRICARE health plan options? They're known as Qualifying Life Events (QLEs). Now, why are QLEs important to you? QLEs are the only times you can make changes to your TRICARE Prime or TRICARE Select coverage outside of TRICARE Open Season. If you're ready to learn more, the TRICARE Qualifying Life Events Fact Sheet can help.

May 4, 2021

The Long Blue Line Spring 2021 - Retiree Newsletter

The Spring edition of The Long Blue Line is now available.

April 29, 2021

Here is a new means of accessing your TSP

Accessing your Thrift Savings Plan (TSP) just got easier, especially for those whilst underway. Members can now authenticate their account using their .mil or personal email, rather than their phone number.

April 29, 2021

Reenlistment Eligibility for Selective Reenlistment Bonus

Reenlistment Eligibility for Selective Reenlistment Bonus ALCOAST 142/21 provides information regarding selective reenlistment bonus (SRB)

April 26, 2021

Known Issue: PCS Leave Overlapping With Denied Absence Request

If PCS leave was erroneously requested through Absence Requests and then denied, it may cause an error when attempting to enter the leave in the Delay En route section of the PCS Orders. A Trouble Ticket with screenshots must be submitted to have the ‘Denied’ Absence Request deleted from DA before the PCS Orders may be completed.

April 20, 2021

U. S. Coast Guard Mentoring Program (Flag Voice 544)

I am pleased to announce open enrollment for the Coast Guard Mentoring Program. As discussed in Flag Voice 542, our new Mentoring Program is available to the entire Coast Guard workforce, including active duty, reserve component, and civilian employees – anyone who has a “.mil” email address.

April 19, 2021

Long Term Care Benefits for the Uniformed Services

A long term care event can happen at any age, and the potential financial and emotional strain that comes with it can have an impact on you, your family, and your loved ones.

April 15, 2021

FY21 Workforce Planning Team Closeout and FY22 Season Kick-off

Please see RADM Nunan's attached Flag Voice regarding FY21 Workforce Planning Team Closeout and FY22 Season Kick-off

April 8, 2021

PCS Entitlements / Advances, TLE and Separation Leave Calculator

The 2021 PCS Entitlements / Advances, TLE & Separation Leave Calculator is now online

April 8, 2021

Servicing Personnel Office Contact List Update

Mailing address change for Base National Capital Region

April 8, 2021

ALCOAST 142/21 - REENLISTMENT ELIGIBILITY FOR SELECTIVE REENLISTMENT BONUS

ALCOAST 142/21 - REENLISTMENT ELIGIBILITY FOR SELECTIVE REENLISTMENT BONUS provides amplifying guidance on reenlistment eligibility.