USCG Pay & Personnel Center

Direct Access User Guides Retiree Self-Service E-Gov Travel System (ETS)

DIRECT ACCESS CHALLENGES

Our Pay and Personnel Center team members are users of Direct Access –just like you– and are similarly impacted by challenges with the system. Though the Pay and Personnel Center does not own or control repairs to Direct Access, we continue to advocate with the Program Office to prioritize repairs and the C5I Service Center to conduct those repairs. We appreciate your patience and grace during this time period.

In essence, Direct Access is our ship . . . and our ship is damaged and undergoing depot-level repairs. The crew at the Pay and Personnel Center are just as eager for Direct Access to come back to fully mission capable, so we can better serve our Coast Guard families.

Note: The issue which was preventing the issuance of PCS orders and entitlements has been resolved. If you continue to experience issues with your PCS orders or entitlements, the Pay and Personnel Center PCS Assist Team is standing by to assist (844-727-2022, PCSAssist@uscg.mil).

RETIRED PAY

At present, for temporary, permanent, VA offset, AEW’s, CRDP, and CRSC disability, we are encountering a processing delay due to systematic issues and a shortage of personnel. You remain our primary concern. We want to assure you that we are fully committed to resolving these issues promptly and handling your cases with utmost proficiency.

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Contact Us

Mailing address:

Commanding Officer (Staff Symbol)
U.S. Coast Guard
Pay & Personnel Center
444 S. E. Quincy St.
Topeka, KS 66683-3591

Telephone

(866) 772-8724

E-Mail

PPC-DG-CustomerCare@uscg.mil

Web Content Manager

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Self-Service

https://hcm.direct-access.uscg.mil
https://e2.gov.cwtsatotravel.com/

Pay & Personnel News Updates from our Branches

ALCOAST 334/24 - SOLICITATION FOR 2025 COAST GUARD RESERVE POLICY BOARD MEMBERSHIP AND AGENDA TOPICS

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Aug. 29, 2024 —

R 291329Z AUG 24 MID600117584666U
FM COMDT COGARD WASHINGTON DC
TO ALCOAST
BT
UNCLAS
ALCOAST 334/24
SSIC 5725
SUBJ: SOLICITATION FOR 2025 COAST GUARD RESERVE POLICY BOARD
MEMBERSHIP AND AGENDA TOPICS
A. 14 U.S.C. Section 3703
B. Reserve Policy Board, COMDTINST 5725.1E
1. This ALCOAST solicits volunteers to serve on the 2025 Coast Guard
Reserve Policy Board (CG RPB) and solicits submissions of policy
issues to be considered by the Board. The CG RPB is mandated by
REF (A), and is an important forum to ensure strategic-level matters
affecting the Reserve Component are brought to the awareness of the
highest levels of the Service.
2. Membership.
a. Voting membership of the CG RPB will consist of highly
qualified individuals of the Reserve and Active Components.
Membership should include a diverse representation of paygrade,
skills, experience, race, ethnicity, and gender.
b. To apply for Board membership, interested personnel should
submit an application utilizing Appendix B. of REF (B) to
ReservePolicy@uscg.mil by 31 October 2024.
3. Submissions.
a. Topic submissions must have a policy implication to be
considered by the Board.
b. While topic submissions are accepted year-round, those
received by 31 December 2024 will be considered during the CG RPB
annual in-person convening in the first quarter of calendar year
2025. The CG RPB will schedule subsequent virtual meetings, as
necessary, to review additional submissions received throughout
2025.
c. Policy issues may be submitted by the following methods:
(1) An electronic form located at:
(Copy and Paste URL Below into Browser)
https://forms.osi.apps.mil/r/0eC1yrbrWr
(2) Using Appendix A. of REF (B) submitted to
ReservePolicy@uscg.mil.
4. POC: COMDT (CG-R55), LCDR Jacqueline Bethel,
Jacqueline.M.Bethel@uscg.mil or LT Duy Lam, Duy.Lam@uscg.mil.
5. RADM Tiffany G. Danko, Assistant Commandant for Reserve
(CG-R), sends.
6. Internet release is authorized.