U. S. Coast Guard Pay & Personnel Center
Commanding Officer (Staff Symbol) U.S. Coast Guard Pay & Personnel Center 444 S. E. Quincy St. Topeka, KS 66683-3591
(866) 772-8724 (785) 339-2200 For E-Gov Travel Sys (ETS) Call the hotline: 1-866-800-USCG (8724)
Customer Care - PPC-DG-CustomerCare@uscg.mil
Web Content Manager - PPC-SMB-PPC-PD@uscg.mil
https://hcm.direct-access.uscg.mil https://e2.gov.cwtsatotravel.com/
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April 28, 2022
PSI & PA Units Contact List
The PSI & PA Units spreadsheet(25 April 2022) (CG Portal Link) provides contact information for SPOs and unit P&A offices that have completed the PSI transition. The spreadsheet can be sorted and filtered by; PSI/P&A Unit Name, Department Name, SPO, or PSI status. The 3rd tab provides the mailing address, the email address, and a point of contact
March 24, 2022
Personnel Support Initiative (PSI) Implementation Continues
Colleagues, the Personnel Support Initiative (PSI) is preparing to start Phase Two of implementation. Starting in AY22, the remaining Base Personnel Support Departments, Districts, Sectors, and Air Stations will transition. This Flag Voice is an update on the progress made in Phase One, and the way ahead.
Feb. 16, 2022
Guidance for DA Orders Completion During FSMS
ALCGPSC message 027/22 provides an update for processing permanent change of station (PCS) orders for members who executed a PCS in the Fiscal Year 2022 (FY22). P&A offices in coordination with SPOs will have until close of business 17 Feb 2022 to complete all necessary administrative and payroll transactions associated with reporting members in from PCS, including completion of supporting actions for member pay and entitlements. Limited time exists to complete P&A and SPO actions and PPC ticket resolution prior to the SPO payroll cutoff.
Sept. 15, 2021
WEBNOW-Electronically Imaged Record Viewing Slated for Upgrade 16/17 September.
Effective September 17, 2021, WebNow will be upgraded to "Perceptive Experience". This upgrade only impacts the “view only” or web version – which is currently called WebNow, but is being upgraded to “Perceptive Experience”. New user access requests do not need to be completed. Users who previously logged into the WebNow link will now log into the Perceptive Experience URL using their old WebNow user ID and PW. This upgrade does not impact Perceptive Content, which is used for uploading documents. The SPO Access to the Electronically Imaged PDR (EI‑PDR) user guide has been updated to reflect the upgrade. The URL for Perceptive Experience is https://imgprd01.direct-access.uscg.mil/experience. They system cannot be accessed outside of the Coast Guard network using the URL. The URL is not needed when accessing Perceptive Experience via Direct-Access.
July 15, 2021
Proper Usage of the Pay Corrections Action Request
The Pay Corrections Action Request is used to shutdown entitlements when necessary. These transactions require an End Date to be entered to STOP the transaction (do NOT use CANCEL to stop a previously authorized transaction – this will result in an erroneous debt to the member). Cancelling an instance of a pay element will reverse all amounts paid or deducted in prior finalized calendars.
May 10, 2021
May 2021 Military Payroll Processing Schedule
May 2021 AD Payroll Processing Schedule is as follows.
April 8, 2021
Servicing Personnel Office Contact List Update
Mailing address change for Base National Capital Region
April 1, 2021
PPC Customer Newsletter / Servicing Personnel Office Newsletter
Issue 03/21 (March) of the PPC Customer Newsletter is now available.
Feb. 19, 2021
Known Issue: Coast Guard Standard Meal Rate (CGSMR) Auto-Start
If a member’s PCS Transfer Job Data row is not built (should populate upon the approval of the PCS Reporting endorsement), the CGSMR will not automatically start. If this occurs, a help ticket must be submitted to PPC to have the PCS Transfer Job Data row manually added. The SPO MUST manually start CGSMR. The SPO does not have to wait for the Job Data row to be added.
Feb. 2, 2021
Issue 01/21 (January) of the PPC Customer Newsletter is now available.
Sept. 8, 2020
Servicing Personnel Office Consolidation Update: SFO Galveston SPO Closed
The SPO located at SFO Galveston (008282) has been disestablished in DA. All records previously serviced by the SPO at SFO Galveston have been moved to Base NOLA SPO (042311).
Aug. 28, 2020
Family Separation Allowance for Housing (FSH) Policy Clarification
The Office of the Assistant Secretary of Defense for Military Compensation Policy issued a memo on 12 August 2020 which clarifies the policy on entitlement to FSH when dependents are temporarily (e.g. Delay in processing visas by the host country due to COVID-19) prevented from accompanying the member with a PCS to a foreign country.
April 22, 2020
Email Address Change for Base Detachment St. Louis SPO
April 10, 2020
New Military Records SPO Support Email Address
The Military Record Section has transitioned from Public Folders to the Shared Mailbox platform and will no longer utilize the Public Folder functions in Outlook.
Dec. 2, 2019
PPC Customer/SPO Newsletter
The November issue of our newsletter is now online. The newsletter contains articles and messages posted to the PPC website during the month - an "In case you missed it" summary.