PPC Logo

USCG Pay & Personnel Center             

DIRECT ACCESS 

The Pay and Personnel Center (PPC) Customer Care Branch is receiving a high volume of phone calls and email inquiries from customers indicating Direct Access is down, timing out, or not accessible. If you or your members are experiencing any of the below error codes, please submit your concerns to C5ISC via CGFIXIT Ticket with a screenshot of the error code along with the IP Address you are attempting to log into DA from. PPC is unable to resolve Direct Access connectivity and system issues.

Errors identified:

  • Spinning circle
  • DA Link is timing out
  • 404 Error code
  • Authorization Error – Contact your Security Administrator
  • Hmmm… Can’t reach this page

PASSWORD RESET

The password reset function in Direct Access doesn’t function as designed. The loss of functionality is a result of Direct Access’s migration to a cloud provider’s servers.  We apologize for the inconvenience. Unfortunately, the Pay and Personnel Center (PPC) does not have oversight of Direct Access functionality. PPC has made the C5I Service Center aware of the degradation in password reset functionality.  The C5I Service Center is working diligently to correct this issue. Please submit a trouble ticket for a password reset to ppc-dg-customercare@uscg.mil

If your email address is NOT present or is incorrect, you will not be able to use the self-service password reset feature. Your business email address in DIRECT ACCESS must be added to the system or corrected.  Active duty and Reserve members must contact your P&A office or Servicing Pay Office (SPO) for assistance to update. 

Please note: Customer Care will no longer send password resets for active/reserve military members or civilian employees to personal email addresses. All password resets will be sent to USCG.MIL email addresses only. Do not submit multiple requests.  Please allow 5 days upon submission for response. 

Guide: Passwords and Set up/Update Security Questions

RETIRED PAY

At present, for temporary, permanent, VA offset, AEW’s, CRDP, and CRSC disability, we are encountering a processing delay due to systematic issues and a shortage of personnel. You remain our primary concern. We want to assure you that we are fully committed to resolving these issues promptly and handling your cases with utmost proficiency.

PPC Page Menu
Contact Us

Customer Service Feedback

How are we doing?

Mailing Address:

Commanding Officer (Staff Symbol)
U.S. Coast Guard 
Pay & Personnel Center
444 S. E. Quincy St.
Topeka, KS 66683-3591

Telephone

(866) 772-8724
0730-1600 (Central time) M-F

E-Mail

PPC-DG-CustomerCare@uscg.mil

Web Content Manager 

Feedback button

Results:
Tag: SPO

Default Coast Guard Logo

Nov. 18, 2024

ALCOAST 430/24 SSIC 1000 SUBJ: UPDATE TO OFFICER ACCESSIONS, EVALUATIONS, AND PROMOTIONS, COMDTINST M1000.3

ALCOAST 430/24 SUBJ: UPDATE TO OFFICER ACCESSIONS, EVALUATIONS, AND PROMOTIONS, COMDTINST M1000.3 A. COMDT COGARD WASHINGTON DC 281442Z NOV 23/ALCOAST 470/23 B. COMDT COGARD WASHINGTON DC 171523Z OCT 23/ALCOAST 394/23 C. Officer Accessions, Evaluations, and Promotions, COMDTINST M1000.3A 1. This ALCOAST extends the policy of "opting-out" of

Default Coast Guard Logo

Nov. 18, 2024

ALCGENL 407/24 SUBJ: PUBLICATION OF THE ASSIGNMENT YEAR (AY) 2025 OFFICIAL SHOPPING LIST AND VACANCY DASHBOARD KICK-OFF

R 152047Z NOV 24 MID120001549531UFM COMCOGARD PSC WASHINGTON DCTO ALCGENLBTUNCLASALCGENL 407/24SUBJ: PUBLICATION OF THE ASSIGNMENT YEAR (AY) 2025 OFFICIAL SHOPPING LIST AND VACANCY DASHBOARD KICK-OFF1. The AY25 official shopping list is now available in Direct Access. Commands areencouraged to review the shopping list and contact the respective

Default Coast Guard Logo

Nov. 18, 2024

ALCGENL 408/24 SUBJ: AY25 FEMALE AFLOAT ERESUME GUIDANCE

R 152114Z NOV 24 MID120001549624UFM COMCOGARD PSC WASHINGTON DCTO ALCGENLBTUNCLASALCGENL 408/24SUBJ: AY25 FEMALE AFLOAT ERESUME GUIDANCEA. Military Assignments and Authorized Absences Manual, COMDTINST M1000.8AB. Women Afloat (sharepoint-mil.us)C. Assignments Branch (EPM-2) (sharepoint-mil.us)1. The purpose of this message is to increase awareness

Default Coast Guard Logo

Nov. 13, 2024

ALCGPSC 145/24 SUBJ: 2024 RESERVE MASTER CHIEF ADVANCEMENT PANEL RESULTS

R 122159Z NOV 24 MID120001535831UFM COMCOGARD PSC WASHINGTON DCTO ALCGPSCBTUNCLASALCGPSC 145/24SUBJ: 2024 RESERVE MASTER CHIEF ADVANCEMENT PANEL RESULTSA. Enlistments, Evaluations, and Advancements, COMDTINST M1000.2 (series)B. Guidance and Eligibility Criteria for Enlisted Personnel Boards andPanels, PSCINST 1401.21. Commander, CG Personnel

Default Coast Guard Logo

Nov. 13, 2024

IMPORTANT: Planned Changes for Mailing of Long Blue Line

DEAR LONG BLUE LINE RECIPIENTA letter from Assistant Commandant for Military Personnel (CG-1M) to all CG Retirees and Annuitants requesting action to continue to enjoy the former Retiree Newsletter, now known as the Long Blue Line in the coming year. Changes are coming and readers must OPT IN, please read full letter for instruction and pertinent

Default Coast Guard Logo

Nov. 5, 2024

Active-Duty Supplemental Advancement Eligibility Lists for November 2024

The Active-Duty Supplemental Advancement Eligibility Lists for November 2024 (reflects requests processed prior to November 1) have been posted. The list is available on PPC ADV's CG SharePoint Online page.Refer to ALCGENL message 035/18 for supplemental advancement list placement information.

Default Coast Guard Logo

Nov. 5, 2024

Reserve Supplemental Advancement Eligibility Lists for November 2024

The Reserve Supplemental Advancement Eligibility Lists for November 2024 (reflects requests processed prior to November 1) have been posted. The list is available on PPC ADV's CG SharePoint Online page.Refer to ALCGENL message 035/18 for reserve supplemental advancement list placement information.

Default Coast Guard Logo

Nov. 5, 2024

ALCGENL 391/24 SUBJ: 2024 SERVICEWIDE EXAM CUTOFFS

ALCGENL 391/24Advancement cuts are based on forecasted losses and position reductions during a specific period of eligibility and are designed primarily for assignment officer planning purposes. CG Personnel Service Center‐Enlisted Personnel Management will revise these cut numbers as new loss data impacting the enlisted workforce becomes

Default Coast Guard Logo

Nov. 5, 2024

ALCGENL 390/24 SUBJ: 2024 MASTER CHIEF ADVANCEMENT PANEL (MCAP) REVISED CUTOFFS

ALCGENL 390/24Advancement cuts are based on forecasted losses and position reductions during a specific period of eligibility and are designed primarily for assignment officer planning purposes. CG Personnel Service Center‐Enlisted Personnel Management will revise these cut numbers as new loss data impacting the enlisted workforce becomes

Default Coast Guard Logo

Oct. 29, 2024

ALCGPSC 140/24 SUBJ: 2024 ANNUAL REVIEW OF CRITICAL HOUSING AREAS (CHA) UPDATE

R 281840Z OCT 24 MID180000018458UFM COMCOGARD PSC WASHINGTON DCTO ALCGPSCBTUNCLASALCGPSC 140/24SUBJ: 2024 ANNUAL REVIEW OF CRITICAL HOUSING AREAS (CHA) UPDATEA. Critical Housing Areas (CHA), COMDTINST 11101.15BB. ALCGPSC 027/24C. Joint Travel Regulations1. In accordance with Ref A, Para 2. of Ref B is hereby updatedeffective 15 October 2024 to add

Default Coast Guard Logo

Oct. 28, 2024

Competency Dictionary Updates Version October 2024

The Competency Dictionary has been updated effective October 2024: Competency Dictionary (a spreadsheet that shows all authorized competency codes and descriptions) has been updated by Commandant (CG-1B-1). There have been 39 competency changes since the latest dictionary was published, and changes since the latest update are in blue font on the

Default Coast Guard Logo

Oct. 25, 2024

ALCGRSV 067/24 - ENLISTED RESERVE ADVANCEMENT ANNOUNCEMENT (ERAA) NO. 11-24

The following personnel may be advanced to the rating/paygrade indicated effective 1 November 2024 provided the requirements of Refs A-C are met (please see attached message):ALCGRSV 067/24Information can also be found by visiting the PPC Advancements SharePoint page (CAC): PPC Advancements (sharepoint-mil.us)

Default Coast Guard Logo

Oct. 25, 2024

ALCGENL 382/24 - ENLISTED PERSONNEL ADVANCEMENT ANNOUNCEMENT (EPAA) NO. 11-24

All Coast Guard Enlisted (ALCGENL 382/24) announces enlisted advancements effective 01 November 2024.  There is a spreadsheet available on PPC's Advancement CG SharePoint Online site that you can sort by unit or SPO for your convenience. 

Default Coast Guard Logo

Sept. 30, 2024

ALCOAST 383/24 - UPDATED CRITICAL HOUSING AREA (CHA) POLICY

R 301650Z SEP 24 MID120001424013UFM COMDT COGARD WASHINGTON DCTO ALCOASTBTUNCLASALCOAST 383/24SSIC 11101SUBJ: UPDATED CRITICAL HOUSING AREA (CHA) POLICYA. Critical Housing Areas (CHA), COMDTINST 11101.15BB. Critical Housing Areas (CHA), COMDTINST 11101.15A1. This ALCOAST announces the promulgation of REF (A) andthe cancellation of REF (B). REF (A)

Default Coast Guard Logo

Sept. 30, 2024

Reserve Supplemental Advancement Eligibility Lists for October 2024

The Reserve Supplemental Advancement Eligibility Lists for October 2024 (reflects requests processed prior to October 1) have been posted. The list is available on PPC ADV's CG SharePoint Online page.Refer to ALCGENL message 035/18 for reserve supplemental advancement list placement information.

Default Coast Guard Logo

Sept. 30, 2024

Active-Duty Supplemental Advancement Eligibility Lists for October 2024

The Active-Duty Supplemental Advancement Eligibility Lists for October 2024 (reflects requests processed prior to October 1) have been posted. The list is available on PPC ADV's CG SharePoint Online page.Refer to ALCGENL message 035/18 for supplemental advancement list placement information.

Default Coast Guard Logo

Sept. 30, 2024

ALCOAST 381/24 - FY25 ASSIGNMENT INCENTIVE PAY FOR PRODUCTION RECRUITERS (AIP-PR) AND RECRUITERS-IN-CHARGE (AIP-RIC)

ALCOAST 381/24This ALCOAST announces the FY25 Criteria and Rates Payable for Assignment Incentive Pay for Production Recruiters (AIP-PR) and Recruiters-in-Charge (AIP-RIC). REF (A) established the AIP-PR and AIP-RIC in FY24 for active duty enlisted members entitled to Basic Pay under REF (C). AIP-PR and AIP-RIC are payable in addition to Special

Default Coast Guard Logo

Sept. 26, 2024

ALCOAST 374/24 - FY25 RESERVE INACTIVE DUTY REQUIREMENTS, ALLOCATIONS DESIGNATED UNIT PAY

ALCOAST 374/24This ALCOAST announces key dates, responsibilities, and policies, IAW REFs (A) through (E), for commands and Selected Reserve (SELRES) members when scheduling all reserve drill types in FY25, and authorizes Designated Unit Pay for qualifying units IAW paragraph 3. Drill types include Inactive Duty Training (IDT), Readiness Management

Default Coast Guard Logo

Sept. 26, 2024

ALCOAST 375/24 - FY25 RESERVE ACTIVE DUTY FOR TRAINING (ADT) REQUIREMENTS

ALCOAST 375/24This ALCOAST announces key deadlines and management responsibilities for Selected Reserve (SELRES) members and commands, Reserve Forces Readiness System (RFRS) staffs and Reserve Training funds managers for the execution of Active Duty for Training (ADT) orders in FY25. ADT orders include Initial Active Duty for Training (IADT),

Default Coast Guard Logo

Sept. 26, 2024

ETS TRAVEL AO WARNING - FSMS DOWNTIME

Please note Travel AO warnings have been implemented in ETS during the FSMS downtime. Vouchers are not to be approved until FSMS restoration on 15 OCT 2024. 


The U.S. Department of Defense is committed to making its electronic and information technologies accessible to individuals with disabilities in accordance with Section 508 of the Rehabilitation Act (29 U.S.C. 794d), as amended in 1998. DoD websites use the WCAG 2.0 AA accessibility standard.

For persons with disabilities experiencing difficulties accessing content on a particular website, please use the form DoD Section 508 Form.  In this form, please indicate the nature of your accessibility issue/problem and your contact information so we can address your issue or question. If your issue involves log in access, password recovery, or other technical issues, contact the administrator for the website in question, or your local helpdesk.