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U. S. Coast Guard Pay & Personnel Center

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Subscribers to this list will receive notices and information on Coast Guard military pay and personnel policy and procedures. Subscribers will also be notified when active duty and reserve payslips are posted and of both scheduled and unscheduled outages affecting the Direct Access personnel system or the TPAX travel claim liquidation system. Additionally, subscribers will be updated when important information is posted to the Pay and Personnel Center's internet site.

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Mailing address:

Commanding Officer (Staff Symbol)
U.S. Coast Guard 
Pay & Personnel Center
444 S. E. Quincy St.
Topeka, KS 66683-3591

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(785) 339-2200

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PPC-DG-CustomerCare@uscg.mil

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DMDC MIL CONNECT WEB SITE LOGO MilConnect P&D On Demand Training

New Direct Access & WebNow Links

Per ALCOAST 069/21, here are the new web addresses (URLs) for Direct Access and WebNow/Perceptive Content:

New Direct Access link: https://hcm.direct-access.uscg.mil
New ImageNow/Perceptive Content link: https://imgprd01.direct-access.uscg.mil (Note: CG network access required.)

The user names and passwords you use to access these systems have not changed.

Pay & Personnel News Updates from our Branches

Results:
Tag: SPO

Feb. 25, 2021

Advance preparations for upcoming limited availability to Direct Access

ALCOAST 069/21 announces necessary preparations in advance of a scheduled period of limited availability to Direct Access. This is required to support mandatory system security updates for the Coast Guard’s Human Capital Management system.

Feb. 23, 2021

Direct Access Limited Access – Cloud Access Point

On 26 February 2021, Direct Access will implement a Cloud Access Point (CAP) in order to meet requirements for renewal of its Authority to Operate (ATO).  As a result of this implementation, Direct Access availability will be limited.

Feb. 19, 2021

Known Issue: Coast Guard Standard Meal Rate (CGSMR) Auto-Start

​If a member’s PCS Transfer Job Data row is not built (should populate upon the approval of the PCS Reporting endorsement), the CGSMR will not automatically start. If this occurs, a help ticket must be submitted to PPC to have the PCS Transfer Job Data row manually added. The SPO MUST manually start CGSMR. The SPO does not have to wait for the Job Data row to be added.

Feb. 2, 2021

PPC Customer Newsletter / Servicing Personnel Office Newsletter

Issue 01/21 (January) of the PPC Customer Newsletter is now available.

Feb. 1, 2021

Payee Warnings Report for SPO

This guide provides the procedures for a SPO to run the Payee Warnings Report for SPO in Direct Access (DA).

Jan. 28, 2021

February 2021 Military Payroll Processing Schedule

February 2021 AD Payroll Processing Schedule is as follows.

Dec. 10, 2020

PPC Customer/SPO Newsletter November 2020

Issue 11/20 (November) of the PPC Customer Newsletter is now available.

Sept. 8, 2020

Servicing Personnel Office Consolidation Update: SFO Galveston SPO Closed

The SPO located at SFO Galveston (008282) has been disestablished in DA. All records previously serviced by the SPO at SFO Galveston have been moved to Base NOLA SPO (042311).

Sept. 3, 2020

PPC Customer/SPO Newsletter August 2020

Issue 08/20 (August) of the PPC Customer Newsletter is now available.

Aug. 28, 2020

Family Separation Allowance for Housing (FSH) Policy Clarification

​The Office of the Assistant Secretary of Defense for Military Compensation Policy issued a memo on 12 August 2020 which clarifies the policy on entitlement to FSH when dependents are temporarily (e.g. Delay in processing visas by the host country due to COVID-19) prevented from accompanying the member with a PCS to a foreign country​.

April 22, 2020

Servicing Personnel Office Contact List Update

Email Address Change for Base Detachment St. Louis SPO

April 10, 2020

New Military Records SPO Support Email Address

The Military Record Section has transitioned from Public Folders to the Shared Mailbox platform and will no longer utilize the Public Folder functions in Outlook.

March 5, 2020

Servicing Personnel Office Contact List Update

​Email Address Change for Base LA/LB:

Dec. 2, 2019

PPC Customer/SPO Newsletter

The November issue of our newsletter is now online. The newsletter contains articles and messages posted to the PPC website during the month - an "In case you missed it" summary.

Oct. 1, 2019

Personnel and Pay Procedures Manual, PPCINST M1000.2 (series), Update

Personnel & Pay Procedures Manual, PPCINST M1000.2 (series), Chapter 11 (TTP Format), Governance - Audits and Reports, posted.