U. S. Coast Guard Pay & Personnel Center
2019 Novel Coronavirus (COVID-19)
Subscribers to this list will receive notices and information on Coast Guard military pay and personnel policy and procedures. Subscribers will also be notified when active duty and reserve payslips are posted and of both scheduled and unscheduled outages affecting the Direct Access personnel system or the TPAX travel claim liquidation system. Additionally, subscribers will be updated when important information is posted to the Pay and Personnel Center's internet site.
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Commanding Officer (Staff Symbol)
U.S. Coast Guard
Pay & Personnel Center
444 S. E. Quincy St.
Topeka, KS 66683-3591
New Direct Access & WebNow Links
Per ALCOAST 069/21, here are the new web addresses (URLs) for Direct Access and WebNow/Perceptive Content:
New Direct Access link: https://hcm.direct-access.uscg.mil
New ImageNow/Perceptive Content link: https://imgprd01.direct-access.uscg.mil (Note: CG network access required.)
The user names and passwords you use to access these systems have not changed.
Feb. 25, 2021
Advance preparations for upcoming limited availability to Direct Access
ALCOAST 069/21 announces necessary preparations in advance of a scheduled period of limited availability to Direct Access. This is required to support mandatory system security updates for the Coast Guard’s Human Capital Management system.
Feb. 23, 2021
Direct Access Limited Access – Cloud Access Point
On 26 February 2021, Direct Access will implement a Cloud Access Point (CAP) in order to meet requirements for renewal of its Authority to Operate (ATO). As a result of this implementation, Direct Access availability will be limited.
Feb. 19, 2021
Known Issue: Coast Guard Standard Meal Rate (CGSMR) Auto-Start
If a member’s PCS Transfer Job Data row is not built (should populate upon the approval of the PCS Reporting endorsement), the CGSMR will not automatically start. If this occurs, a help ticket must be submitted to PPC to have the PCS Transfer Job Data row manually added. The SPO MUST manually start CGSMR. The SPO does not have to wait for the Job Data row to be added.
Feb. 2, 2021
PPC Customer Newsletter / Servicing Personnel Office Newsletter
Issue 01/21 (January) of the PPC Customer Newsletter is now available.
Feb. 1, 2021
Payee Warnings Report for SPO
This guide provides the procedures for a SPO to run the Payee Warnings Report for SPO in Direct Access (DA).
Jan. 28, 2021
February 2021 Military Payroll Processing Schedule
February 2021 AD Payroll Processing Schedule is as follows.
Dec. 10, 2020
PPC Customer/SPO Newsletter November 2020
Issue 11/20 (November) of the PPC Customer Newsletter is now available.
Sept. 8, 2020
Servicing Personnel Office Consolidation Update: SFO Galveston SPO Closed
The SPO located at SFO Galveston (008282) has been disestablished in DA. All records previously serviced by the SPO at SFO Galveston have been moved to Base NOLA SPO (042311).
Sept. 3, 2020
PPC Customer/SPO Newsletter August 2020
Issue 08/20 (August) of the PPC Customer Newsletter is now available.
Aug. 28, 2020
Family Separation Allowance for Housing (FSH) Policy Clarification
The Office of the Assistant Secretary of Defense for Military Compensation Policy issued a memo on 12 August 2020 which clarifies the policy on entitlement to FSH when dependents are temporarily (e.g. Delay in processing visas by the host country due to COVID-19) prevented from accompanying the member with a PCS to a foreign country.
April 22, 2020
Servicing Personnel Office Contact List Update
Email Address Change for Base Detachment St. Louis SPO
April 10, 2020
New Military Records SPO Support Email Address
The Military Record Section has transitioned from Public Folders to the Shared Mailbox platform and will no longer utilize the Public Folder functions in Outlook.
March 5, 2020
Email Address Change for Base LA/LB:
Dec. 2, 2019
PPC Customer/SPO Newsletter
The November issue of our newsletter is now online. The newsletter contains articles and messages posted to the PPC website during the month - an "In case you missed it" summary.
Oct. 1, 2019
Personnel and Pay Procedures Manual, PPCINST M1000.2 (series), Update
Personnel & Pay Procedures Manual, PPCINST M1000.2 (series), Chapter 11 (TTP Format), Governance - Audits and Reports, posted.