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USCG Pay & Personnel Center             

DIRECT ACCESS 

The Pay and Personnel Center (PPC) Customer Care Branch is receiving a high volume of phone calls and email inquiries from customers indicating Direct Access is down, timing out, or not accessible. If you or your members are experiencing any of the below error codes, please submit your concerns to C5ISC via CGFIXIT Ticket with a screenshot of the error code along with the IP Address you are attempting to log into DA from. PPC is unable to resolve Direct Access connectivity and system issues.

Errors identified:

  • Spinning circle
  • DA Link is timing out
  • 404 Error code
  • Authorization Error – Contact your Security Administrator
  • Hmmm… Can’t reach this page

PASSWORD RESET

The password reset function in Direct Access doesn’t function as designed. The loss of functionality is a result of Direct Access’s migration to a cloud provider’s servers.  We apologize for the inconvenience. Unfortunately, the Pay and Personnel Center (PPC) does not have oversight of Direct Access functionality. PPC has made the C5I Service Center aware of the degradation in password reset functionality.  The C5I Service Center is working diligently to correct this issue. Please submit a trouble ticket for a password reset to ppc-dg-customercare@uscg.mil

If your email address is NOT present or is incorrect, you will not be able to use the self-service password reset feature. Your business email address in DIRECT ACCESS must be added to the system or corrected.  Active duty and Reserve members must contact your P&A office or Servicing Pay Office (SPO) for assistance to update. 

Please note: Customer Care will no longer send password resets for active/reserve military members or civilian employees to personal email addresses. All password resets will be sent to USCG.MIL email addresses only. Do not submit multiple requests.  Please allow 5 days upon submission for response. 

Guide: Passwords and Set up/Update Security Questions

RETIRED PAY

At present, for temporary, permanent, VA offset, AEW’s, CRDP, and CRSC disability, we are encountering a processing delay due to systematic issues and a shortage of personnel. You remain our primary concern. We want to assure you that we are fully committed to resolving these issues promptly and handling your cases with utmost proficiency.

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Mailing Address:

Commanding Officer (Staff Symbol)
U.S. Coast Guard 
Pay & Personnel Center
444 S. E. Quincy St.
Topeka, KS 66683-3591

Telephone

(866) 772-8724
0730-1600 (Central time) M-F

E-Mail

PPC-DG-CustomerCare@uscg.mil

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Results:
Tag: SPO

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July 9, 2024

ALCOAST 266/24 SSIC 7220 SUBJ: UPDATES TO RESPONSIBILITY PAY FOR COMMANDING OFFICERS AFLOAT 

R 081456Z JUL 24 MID120001272396UFM COMDT COGARD WASHINGTON DCTO ALCOASTBTUNCLASALCOAST 266/24SSIC 7220SUBJ: UPDATES TO RESPONSIBILITY PAY FOR COMMANDING OFFICERS AFLOAT A. 37 U.S.C. Section 352 - Assignment pay or special duty payB. Coast Guard Pay Manual, COMDTINST M7220.29DC. 37 U.S.C. Section 306 - Special pay: officers holding positionsof

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July 9, 2024

ALCOAST 265/24 SSIC 7220 SUBJ: TRANSITION OF FLIGHT PAY FOR AIR CREW MEMBERS

R 081418Z JUL 24 MID120001272219UFM COMDT COGARD WASHINGTON DCTO ALCOASTBTUNCLASALCOAST 265/24SSIC 7220SUBJ: TRANSITION OF FLIGHT PAY FOR AIR CREW MEMBERSA. 37 U.S.C. Section 351 - Hazardous duty payB. 37 U.S.C. Section 352 - Assignment pay or special duty payC. 37 U.S.C. Section 204 - EntitlementD. Aviation Incentive Pay (AvIP) and Bonus (AvB)

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July 9, 2024

Active-Duty Supplemental Advancement Eligibility Lists for July 2024

The Active-Duty Supplemental Advancement Eligibility Lists for July 2024 (reflects requests processed prior to July 1) have been posted. The list is available on PPC ADV's CG SharePoint Online page.Refer to ALCGENL message 035/18 for supplemental advancement list placement information.

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July 9, 2024

Reserve Supplemental Advancement Eligibility Lists for July 2024

The Reserve Supplemental Advancement Eligibility Lists for July 2024 (reflects requests processed prior to July 1) have been posted. The list is available on PPC ADV's CG SharePoint Online page.Refer to ALCGENL message 035/18 for reserve supplemental advancement list placement information.

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July 2, 2024

ALCOAST 262/24 - FY25 LONG-TERM ACTIVE DUTY FOR OPERATIONAL SUPPORT OF THEACTIVE COMPONENT (ADOS-AC) CEILINGS

This ALCOAST announces the FY25 ADOS-AC ceilings as well as designated Cap Managers. ALCOAST 262/24

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July 1, 2024

ALCGENL 278/24 - 2024 MASTER CHIEF ADVANCEMENT PANEL (MCAP) CUTOFFS

Advancement cuts are based on forecasted losses and position reductions during a specific period of eligibility and are designed primarily for assignment officer planning purposes. CG Personnel Service Center‐Enlisted Personnel Management will revise these cut numbers as new loss data impacting the enlisted workforce becomes available.ALCGENL

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June 28, 2024

ALCGRSV 033/24 ENLISTED RESERVE ADVANCEMENT ANNOUNCEMENT (ERAA) 07-24

The following personnel may be advanced to the rating/paygrade indicated effective 1 July 2024 provided the requirements of Refs A-C are met (please see attached message):ALCGRSV 033/24Information can also be found by visiting the PPC Advancements SharePoint page (CAC): PPC Advancements (sharepoint-mil.us)

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June 28, 2024

ALCOAST 256/24 - MANDATED TRANSITION ASSISTANCE PROGRAM (TAP)

This ALCOAST is a reiteration of the mandatory requirements of REF (A), to include conducting the TAP Initial counseling and Pre-separation counseling with a service member 365 days prior to separation/retirement and the service member attending a TAP seminar in person whenever possible.ALCOAST 256/24

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June 24, 2024

ALCGPSC 083/24 - ACTIVE DUTY AND RESERVE COMMAND SENIOR ENLISTED LEADER (CSEL) SCREENING PANEL RESULTS FOR ASSIGNMENT YEAR 2025

IAW Ref A, Commander, CG Personnel Service Center approved the report of the Active Duty and Reserve Command Senior Enlisted Leader (CSEL) Screening Panel convened on 10 June 2024. The following members listed alphabetically were found to be best qualified and recommended for assignment to Active Duty Gold Badge CSEL positions for AY25:ALCGPSC

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June 24, 2024

ALCGRSV 031/24 - OCT 2024 RESERVE SERVICEWIDE EXAM (RSWE) ANNOUNCEMENT

This message announces the OCT 2024 RSWE competition for pay grades E-5 through E-8. Commanding Officers shall ensure dissemination of this message to all Reserve enlisted members in their AOR. A member’s failure to receive, review, and follow the guidelines of this message will not justify a waiver of these requirements. Units, SWE Officers,

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June 14, 2024

ALCGENL 255/24 - ENLISTED PERSONNEL ADVANCEMENT ANNOUNCEMENT (EPAA) NO. 07‐24

All Coast Guard Enlisted (ALCGENL 255/24) announces enlisted advancements effective 01 July 2024.  There is a spreadsheet available on PPC's Advancement CG SharePoint Online site that you can sort by unit or SPO for your convenience.

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June 3, 2024

ALCOAST 233/24 - FY24 INACTIVE DUTY TRAINING TRAVEL REIMBURSEMENT PROGRAM - PHASE 3

This ALCOAST announces the expansion of FY24 Inactive Duty Training Travel Reimbursement Program (IDT-TRP) to Phase 3. The policy in this message supersedes REFs (A) and (B). IDT-TRP implements goals outlined in REF (C) to restore the Selected Reserve (SELRES) to authorized strength and advance benefits parity for the total workforce by reimbursing

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June 3, 2024

Reserve Supplemental Advancement Eligibility Lists for June 2024

The Reserve Supplemental Advancement Eligibility Lists for June 2024 (reflects requests processed prior to June 1) have been posted. The list is available on PPC ADV's CG SharePoint Online page.Refer to ALCGENL message 035/18 for reserve supplemental advancement list placement information.

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June 3, 2024

Active-Duty Supplemental Advancement Eligibility Lists for June 2024

The Active-Duty Supplemental Advancement Eligibility Lists for June 2024 (reflects requests processed prior to June 1) have been posted. The list is available on PPC ADV's CG SharePoint Online page.Refer to ALCGENL message 035/18 for supplemental advancement list placement information.

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June 3, 2024

Unliquidated Travel Advances

In accordance with the DEC 2023 CG8-C memorandum (Interim Financial Policy – Unliquidated travel advances) each unit should run the “Unliquidated advance report” on a weekly basis and follow up with members who appear on the report.For Unit- Unliquidated Advance Report Job Aid

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May 24, 2024

ALCGRSV 018/24 ENLISTED RESERVE ADVANCEMENT ANNOUNCEMENT (ERAA) 06-24

The following personnel may be advanced to the rating/paygrade indicated effective 1 June 2024 provided the requirements of Refs A-C are met (please see attached message):ALCGRSV 018/24Information can also be found by visiting the PPC Advancements SharePoint page (CAC): PPC Advancements (sharepoint-mil.us)

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May 23, 2024

ALCGPSC 077/24 - 2024 MASTER CHIEF ADVANCEMENT PANEL RESULTS

Commander, CG Personnel Service Center (PSC) approved the final report for the 2024 Master Chief Advancement Panel (MCAP) convened on 13 May 2024. The following Senior Chiefs, listed by rate and in order of merit, are recommended and eligible for advancement to Master Chief: ALCGPSC 077/24

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May 22, 2024

ALCGENL 221/24 - ENLISTED PERSONNEL ADVANCEMENT ANNOUNCEMENT (EPAA) NO. 06‐24

All Coast Guard Enlisted (ALCGENL) 221/24 announces enlisted advancements effective 01 May 2024.  There is a spreadsheet available on PPC's Advancement CG SharePoint Online site that you can sort by unit or SPO for your convenience.

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May 14, 2024

Competency Dictionary Updates May 2024

The Competency Dictionary has been updated effective May 2024: Competency Dictionary (a spreadsheet that shows all authorized competency codes and descriptions) has been updated by Commandant (CG-1B-1). There have been 42 competency changes since the latest dictionary was published, and changes since the latest update are in blue font on the

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May 8, 2024

ALCGENL 206/24 - AY25 SOLICITATION FOR MULTIPLE RATING FORCE MASTER CHIEF (RFMC) POSITIONS

PSC-EPM is soliciting interested members for selection as the next Rating Force Master Chiefs of the following ratings: AST, CMS, DV, ET, GM, HS, IS, ME, OS, SK, YN. RFMCs are the senior subject matter expert in their respective rating and serve as an advocate and advisor for all matters that could impact the health and professional development of


The U.S. Department of Defense is committed to making its electronic and information technologies accessible to individuals with disabilities in accordance with Section 508 of the Rehabilitation Act (29 U.S.C. 794d), as amended in 1998. DoD websites use the WCAG 2.0 AA accessibility standard.

For persons with disabilities experiencing difficulties accessing content on a particular website, please use the form DoD Section 508 Form.  In this form, please indicate the nature of your accessibility issue/problem and your contact information so we can address your issue or question. If your issue involves log in access, password recovery, or other technical issues, contact the administrator for the website in question, or your local helpdesk.