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USCG Pay & Personnel Center             

DIRECT ACCESS 

The Pay and Personnel Center (PPC) Customer Care Branch is receiving a high volume of phone calls and email inquiries from customers indicating Direct Access is down, timing out, or not accessible. If you or your members are experiencing any of the below error codes, please submit your concerns to C5ISC via CGFIXIT Ticket with a screenshot of the error code along with the IP Address you are attempting to log into DA from. PPC is unable to resolve Direct Access connectivity and system issues.

Errors identified:

  • Spinning circle
  • DA Link is timing out
  • 404 Error code
  • Authorization Error – Contact your Security Administrator
  • Hmmm… Can’t reach this page

PASSWORD RESET

The password reset function in Direct Access doesn’t function as designed. The loss of functionality is a result of Direct Access’s migration to a cloud provider’s servers.  We apologize for the inconvenience. Unfortunately, the Pay and Personnel Center (PPC) does not have oversight of Direct Access functionality. PPC has made the C5I Service Center aware of the degradation in password reset functionality.  The C5I Service Center is working diligently to correct this issue. Please submit a trouble ticket for a password reset to ppc-dg-customercare@uscg.mil

If your email address is NOT present or is incorrect, you will not be able to use the self-service password reset feature. Your business email address in DIRECT ACCESS must be added to the system or corrected.  Active duty and Reserve members must contact your P&A office or Servicing Pay Office (SPO) for assistance to update. 

Please note: Customer Care will no longer send password resets for active/reserve military members or civilian employees to personal email addresses. All password resets will be sent to USCG.MIL email addresses only. Do not submit multiple requests.  Please allow 5 days upon submission for response. 

Guide: Passwords and Set up/Update Security Questions

RETIRED PAY

At present, for temporary, permanent, VA offset, AEW’s, CRDP, and CRSC disability, we are encountering a processing delay due to systematic issues and a shortage of personnel. You remain our primary concern. We want to assure you that we are fully committed to resolving these issues promptly and handling your cases with utmost proficiency.

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Mailing Address:

Commanding Officer (Staff Symbol)
U.S. Coast Guard 
Pay & Personnel Center
444 S. E. Quincy St.
Topeka, KS 66683-3591

Telephone

(866) 772-8724
0730-1600 (Central time) M-F

E-Mail

PPC-DG-CustomerCare@uscg.mil

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Tag: SPO

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March 18, 2024

ALCGRSV 011/24 ENLISTED RESERVE ADVANCEMENT ANNOUNCEMENT (ERAA) 04-24

The following personnel may be advanced to the rating/paygrade indicated effective 1 April 2024 provided the requirements of Refs A-C are met:ALCGRSV 011/24

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March 18, 2024

ALCGENL 124/24 ENLISTED ADVANCEMENTS EPAA 04-24 APRIL

All Coast Guard Enlisted (ALCGENL) 124/24 announces enlisted advancements effective 01 April 2024.  There is a spreadsheet available on PPC's Advancement CG SharePoint Online site that you can sort by unit or SPO for your convenience.

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March 11, 2024

ALCOAST 117/24 PROMULGATION OF MILITARY SEPARATIONS INSTRUCTION

This ALCOAST announces the promulgation of REF (A) and the cancellation of REFs (B) and (C). The changes listed below highlight Commandant directed action items per the Accountability and Transparency Review results, updates policy to better reflect statutory requirements, and addresses changes in administrative procedures. A summary of major

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March 11, 2024

ALCOAST 115/24 AY2024 HOUSEHOLD GOODS (HHG) AND MANDATORY CUSTOMER SATISFACTION SURVEY (CSS) INFORMATION

The assignment year (AY) 2024 Household Good (HHG) transportation season will soon be upon us. To ensure all members have the most success with their movement of HHGs, commands are highly encouraged to provide each transferring or separating member with a copy of this ALCOAST and include HHG counseling on PCS check-out sheets. The transportation

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March 4, 2024

Competency Dictionary Updates February 2024

The Competency Dictionary has been updated effective February 2024: Competency Dictionary (a spreadsheet that shows all authorized competency codes and descriptions) has been updated by Commandant (CG-1B-1). There have been 76 competency changes since the latest dictionary was published, and changes since the latest update are in blue font on the

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March 1, 2024

Reserve Supplemental Advancement Eligibility Lists for March 2024

The Reserve Supplemental Advancement Eligibility Lists for March 2024 (reflects requests processed prior to March 1) have been posted. The list is available on PPC ADV's CG SharePoint Online page.Refer to ALCGENL message 035/18 for reserve supplemental advancement list placement information.

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March 1, 2024

Active-Duty Supplemental Advancement Eligibility Lists for March 2024

The Active-Duty Supplemental Advancement Eligibility Lists for March 2024 (reflects requests processed prior to March 1) have been posted. The list is available on PPC ADV's CG SharePoint Online page.Refer to ALCGENL message 035/18 for supplemental advancement list placement information.

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Feb. 26, 2024

ALCGPSC 028/24 PY24 ADPL CWO APPOINTMENT BOARD PRE-BOARD ELIGIBILITY LIST AND PACKAGE SUBMISSION GUIDANCE

The following list, sorted alphabetically by specialty, constitutes the primary and alternate candidates for the Chief Warrant Officer Appointment Board convening 1 APR 2024:ALCGPSC 028/24

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Feb. 26, 2024

ALCGRSV 008/24 ENLISTED RESERVE ADVANCEMENT ANNOUNCEMENT (ERAA) NO. 3-24

The following personnel may be advanced to the rating/paygrade indicated effective 1 March 2024 provided the requirements of Refs A-C are met:ALCGRSV 008/24

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Feb. 23, 2024

ALCGPSC 027/24 - 2024 ANNUAL REVIEW OF CRITICAL HOUSING AREAS (CHA)

This ALCGPSC announces the Military Housing Areas (MHA) and zip codes meeting the eligibility criteria for designation as a CHA. This ALCGPSC applies to all areas in the continental United States where dependents are authorized to accompany service members.ALCGPSC 027/24

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Feb. 22, 2024

Government Wide Changes to Travel Policy That Emphasize Sustainable Travel

“We have been asked to issue an S (or statutory) item to immediately implement Government wide changes to travel policy that emphasize sustainable travel.  OMB issued a memorandum on Dec 14, 2023, that prioritizes sustainable transportation by encouraging use of electric vehicles, rail, and public transit during official travel.  These changes

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Feb. 20, 2024

ALCOAST 087/24 EIGHTY-THIRD ANNIVERSARY OF THE COAST GUARD RESERVE

A ready and capable Reserve force is as critically important to Coast Guard mission execution today as it has been for 83 years since its founding February 19, 1941.ALCOAST 087/24

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Nov. 16, 2023

Reminder for Soon-to-be-Retirees and DD-2656 Submission

Reminder for Soon-to-be-Retirees: Beginning January 1, 2024, PPC/RAS will no longer accept versions of the Form DD-2656 older than March 2022 as your application for retirement pay. There have been updates made to the form that allow for more efficiencies in processing new retiree accessions. Please submit your DD-2656 to


The U.S. Department of Defense is committed to making its electronic and information technologies accessible to individuals with disabilities in accordance with Section 508 of the Rehabilitation Act (29 U.S.C. 794d), as amended in 1998. DoD websites use the WCAG 2.0 AA accessibility standard.

For persons with disabilities experiencing difficulties accessing content on a particular website, please use the form DoD Section 508 Form.  In this form, please indicate the nature of your accessibility issue/problem and your contact information so we can address your issue or question. If your issue involves log in access, password recovery, or other technical issues, contact the administrator for the website in question, or your local helpdesk.