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USCG Pay & Personnel Center             

DA PASSWORD ERROR HAS BEEN REPORTED AND IS CURRENTLY BEING TRIAGED BY C5ISC - WE APOLOGIZE AND APPRECIATE YOUR PATIENCE! 

DIRECT ACCESS CHALLENGES

The Pay and Personnel Center is aware of Direct Access challenges.  We are currently experiencing the same issues and working with C5I and programmers to stabilize the system.  This message will be removed when resolved.

Attention: Orders remaining in a funds status check failed status (e.g. Awaiting $) is a known issue causing the continue error with newly renamed units for PCS, Separation, and RSV orders. If you continue to experience this issue, please submit a PPC Customer Care Ticket to PPC-DG-CustomerCare.

ESS/CGBI: A known connection loss between Direct Access and CGBI is impacting Employee Summary Sheet (ESS) data, last updated on 09 May 2024. It is actively being triaged by the C5ISC. Temporary mitigation steps are in place to ensure permitted member data sets are provided to boards and panels.

Note: The issue which was preventing the issuance of PCS orders and entitlements has been resolved.  If you continue to experience issues with your PCS orders or entitlements, the Pay and Personnel Center PCS Assist Team is standing by to assist (844-727-2022, PCSAssist@uscg.mil).

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Contact Us

Mailing address:

Commanding Officer (Staff Symbol)
U.S. Coast Guard 
Pay & Personnel Center
444 S. E. Quincy St.
Topeka, KS 66683-3591

Telephone

(866) 772-8724
 

E-Mail

Customer CarePPC-DG-CustomerCare@uscg.mil

Web Content Manager 

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Direct Access https://hcm.direct-access.uscg.mil
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Pay & Personnel News Updates from our Branches

ALCGRSV 031/24 - OCT 2024 RESERVE SERVICEWIDE EXAM (RSWE) ANNOUNCEMENT

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This message announces the OCT 2024 RSWE competition for pay grades E-5 through E-8. Commanding Officers shall ensure dissemination of this message to all Reserve enlisted members in their AOR. A member’s failure to receive, review, and follow the guidelines of this message will not justify a waiver of these requirements. Units, SWE Officers, Education Services Officers, and affected members shall familiarize themselves with the contents of this message and REFs A through E. Additional information regarding the RSWE, to include REF A, SWE Guide, may be found on the Pay & Personnel Center’s (PPC) Advancement pages listed below:
A. SharePoint: https://uscg.sharepoint-mil.us/sites/ppc/SitePages/PPC-advancements.aspx
B. Internet: https://www.dcms.uscg.mil/ppc/adv/advancement/

ALCGRSV 031/24