USCG Pay & Personnel Center

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DIRECT ACCESS

Direct Access (DA) is currently offline due to the implementation of security enhancements. Stakeholders throughout the C5I Community and CGCYBER are working tirelessly to bring DA back online as quickly as possible - WE APPRECIATE YOUR PATIENCE!

DA’s status will be updated accordingly on the logon screen once services are fully restored.

ATTENTION: As announced in ALCOAST 105/25, the implementation of multi-factor authentication (MFA) for DA began on 17 March 2025 to improve security.  

Once successfully implemented, Coast Guard users with CGOne Network Accounts must log in via Common Access Card (CAC).

Non-CAC holders (Retirees, Annuitants and those without a CGOne account) will perform a password reset prior to attempting to log in. The use of MFA one-time passcodes will be implemented for Non-CAC holders at a later date. Guidance with pre-generated passwords is being sent to users outside of the CGOne Network via email addresses on file within DA. Non-CAC holders who did not receive the email must contact the Product Support Service Desk for assistance.

Once services are restored, contact the Product Support Service Desk at 800-821-7081 (Mon-Fri, 6:30AM-6:30PM, EST) or via email at SMB-USCG-KerWV-ProductSupportSD@uscg.mil for assistance with password rests or logon assistance. 

All other requests will continue to be handled by the Pay and Personnel Center (PPC) Customer Care Help Desk who can reached via email at PPC-DG-CustomerCare@uscg.mil or by phone at 866-772-8724. 

RETIRED PAY

At present, for temporary, permanent, VA offset, AEW’s, CRDP, and CRSC disability, we are encountering a processing delay due to systematic issues and a shortage of personnel. You remain our primary concern. We want to assure you that we are fully committed to resolving these issues promptly and handling your cases with utmost proficiency.

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Mailing Address:
Commanding Officer (Staff Symbol)
U.S. Coast Guard
Pay & Personnel Center
444 S. E. Quincy St.
Topeka, KS 66683-3591

Telephone:
(866) 772-8724
0730-1600 (Central time) M-F

E-Mail:
PPC-DG-CustomerCare@uscg.mil

Web Content Manager

ALCOAST 266/24 SSIC 7220 SUBJ: UPDATES TO RESPONSIBILITY PAY FOR COMMANDING OFFICERS AFLOAT

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July 9, 2024 —

R 081456Z JUL 24 MID120001272396U
FM COMDT COGARD WASHINGTON DC
TO ALCOAST
BT
UNCLAS
ALCOAST 266/24
SSIC 7220
SUBJ: UPDATES TO RESPONSIBILITY PAY FOR COMMANDING OFFICERS AFLOAT
A. 37 U.S.C. Section 352 - Assignment pay or special duty pay
B. Coast Guard Pay Manual, COMDTINST M7220.29D
C. 37 U.S.C. Section 306 - Special pay: officers holding positions
of unusual responsibility and of critical nature
1. Under the authority of REF (A), this ALCOAST announces updates to
the rates of pay for Responsibility Pay. IAW REF (B), Responsibility
Pay is authorized for commanding officers of Coast Guard vessels.
The rates of pay have not changed since 1973, when the Coast Guard
first authorized Responsibility Pay. Up until 2018, the rates of pay
were specified by REF (C). However, following the consolidation of
special pay authorities in 2018 and the associated transition of
authority for Responsibility Pay to REF (A), the Coast Guard has the
authority to adjust rates to meet Service needs.
2. Effective 1 May 2024, Responsibility Pay is authorized at the
following monthly rates:
Pay Grade(s) Rate of Pay
O-6 $300.00
O-5 $250.00
O-4 and below $200.00
3. A change request (CRQ) has been initiated to update the rates of
pay for Responsibility Pay in Direct Access (DA). No action is
required by affected officers or their Personnel and Administration
Offices (P&A). Upon completion of the CRQ, eligible officers will
be paid any owed difference between the old and new rates.
4. All other provisions of section 4.D. of REF (B) remain in effect.
5. The contents of this message will be incorporated into the next
change to REF (B), which will be released within the next year.
6. This message will be cancelled on 07 JUL 2025.
7. POC: Questions regarding this ALCOAST may be directed to Office
of Military Personnel Policy, Compensation Division (CG-1M12) at:
SMB-COMDT-COMPENSATION@uscg.mil.
8. Area and District Commanders must bring the contents of this
ALCOAST to the attention of all commanding officers afloat. P&As and
Servicing Pay Offices (SPO) must ensure their staffs understand and
are prepared to counsel members on this ALCOAST.
9. RADM M. W. Raymond, Assistant Commandant for Military Personnel
(CG-1M), sends.
10. Internet release is authorized.

The U.S. Department of Defense is committed to making its electronic and information technologies accessible to individuals with disabilities in accordance with Section 508 of the Rehabilitation Act (29 U.S.C. 794d), as amended in 1998. DoD websites use the WCAG 2.0 AA accessibility standard.

For persons with disabilities experiencing difficulties accessing content on a particular website, please use the form DoD Section 508 Form. In this form, please indicate the nature of your accessibility issue/problem and your contact information so we can address your issue or question. If your issue involves log in access, password recovery, or other technical issues, contact the administrator for the website in question, or your local helpdesk.