USCG Pay & Personnel Center

Direct Access User Guides Retiree Self-Service E-Gov Travel System (ETS)

Duplicate Relocations Found in mLINQS from Unauthorized Manual Entries

There have been several duplicate PCS relocations found in mLINQS causing a plethora of issues.

AO’s and/or proxies should NOT be entering relocations manually in mLINQS without contacting PPC first (customer care ticket) as relocations should be processed from DA to mLINQS. Below are the steps to take if a relocation has not processed from DA to mLINQS.

If the PCS relocation has been put in a “ready” status in DA and is not found in mLINQS :

Contact PPC customer care via trouble ticket subject “re-submit to mLINQS” and PPC will manually re-submit this relocation over to mLINQS.
If PPC cannot process this relocation over to mLINQS due to a systems error, we will work with the AO on manual entry.
Relocations input using the legacy process should still submit a ticket to finish those claims using the legacy process calculator method. Only if they have already started using the legacy process.
Any manual input relocations into mLINQS outside of this process will require an AO/proxy re-training and possible revocation of elevated permissions.

DIRECT ACCESS

Direct Access (DA) is currently operational. Given the recent upgrades, the C5I Service Center is actively addressing residual access issues following the implementation of Multi-Factor Authentication (MFA) as announced in ALCOAST 105/25. Additionally, the C5I Service Center has assumed PPC’s previous role for DA password reset and other technical maintenance.

DA’s status will be updated accordingly on the logon screen once services are fully restored.

Common Access Card (CAC) users must login using their CAC. Username/password login is no longer available.
Non-CAC holders (Retirees, Annuitants and those without a CGOne account) should have received a password reset email from the C5I Service Center. If members have not received their password reset email or continue to experience issues logging in, they should contact the C5I Service Center Product Support Service Desk for assistance.

Product Support Service Desk can be reached by phone at 800-821-7081 (Mon-Fri, 6:30AM-6:30PM, EDT) or via email at SMB-USCG-KerWV-ProductSupportSD@uscg.mil for assistance with password resets, logon assistance or other DA technical issues. 

The Pay and Personnel Center (PPC) Customer Care Help Desk will continue to address personnel/administrative issues (not related to DA technical issues) and can be reached via email at PPC-DG-CustomerCare@uscg.mil or by phone at 866-772-8724 (Mon-Fri, 7:30AM-4:00PM, CDT).

RETIRED PAY

PPC is addressing a processing delay due to systematic issues and a shortage of personnel. This is causing a delay in response efforts for VA offsets, AEWs, CRDP, and CRSC disability. You remain our primary concern. We want to assure you that we are fully committed to resolving these issues promptly and handling your cases with utmost care and accuracy.

PPC Page Menu

PPC Customer Service Feedback

PPC Mailing Address:

Commanding Officer (RAS)
U.S. Coast Guard
Pay & Personnel Center
444 S. E. Quincy St.
Topeka, KS 66683-3591

Customer Support Telephone:

PPC Customer Service

Personnel/Administrative Issues (not related to DA technical issues).

(866) 772-8724
7:30AM - 4:00PM (Central time) M-F

C5I Service Center Product Support Service Desk

Assistance with Password Resets, Logon Assistance, or Other DA Technical Issues.

(800) 821-7081
6:30AM - 6:30PM (Eastern time) M-F

E-Mail:

PPC Customer Service: PPC-DG-CustomerCare@uscg.mil

C5I Service Center: SMB-USCG-KerWV-ProductSupportSD@uscg.mil

PPC Web Content Manager

Tag: MAS

May 13, 2025

ALCOAST 216/25 SUBJ: EARLY REENLISTMENT/EXTENSION AUTHORIZATION FOR BLENDED RETIREMENT SYSTEM CONTINUATION PAY

R 131111Z MAY 25 MID320000877092UFM COMDT COGARD WASHINGTON DCTO ALCOASTBTUNCLASALCOAST 216/25SSIC 1000SUBJ: EARLY REENLISTMENT/EXTENSION AUTHORIZATION FOR BLENDEDRETIREMENT SYSTEM CONTINUATION PAYA. Enlistments, Evaluations, and Advancements, COMDTINST M1000.2CB. 37 U.S.C. § 3561. This ALCOAST updates REF (A) to allow members to extend orreenlist

May 13, 2025

ALCGRSV 020/25 SUBJ: RESERVE WORKFORCE - MEMBERS WITH MORE THAN 30 YEARS OF SERVICE

R 121439Z MAY 25 MID120001928334UFM COMCOGARD PSC WASHINGTON DCTO ALCGRSVBTUNCLASALCGRSV 020/25SUBJ: RESERVE WORKFORCE - MEMBERS WITH MORE THAN 30 YEARS OF SERVICEA. MILITARY SEPARATIONS, COMDTINST 1000.4 (SERIES)1. In accordance with articles 10.A.4.c and 10.B.6 of ref. A, reserve ChiefWarrant Officers (CWOs) and reserve enlisted members shall be

April 15, 2025

ALCOAST 186/25 SUBJ: UPDATE TO 2025 ANNUAL REVIEW OF CRITICAL HOUSING AREAS (CHA)

R 151650Z APR 25 MID120001867459UFM COMDT COGARD WASHINGTON DCTO ALCOASTBTUNCLASALCOAST 186/25SSIC 11101SUBJ: UPDATE TO 2025 ANNUAL REVIEW OF CRITICAL HOUSING AREAS (CHA) A. ALCGPSC 048/25B. Critical Housing Areas (CHA), COMDTINST 11101.15C1. This ALCOAST announces a change to REF (A). This change isintended to leverage Coast Guard housing

April 15, 2025

ALCOAST 184/25 SUBJ: FY25 RESERVE ACTIVE AND INACTIVE DUTY TRAINING REQUIREMENTS-UPDATE 1

R 141855Z APR 25 MID120001852525UFM COMDT COGARD WASHINGTON DC TO ALCOASTBT UNCLASALCOAST 184/25 SSIC 1570SUBJ: FY25 RESERVE ACTIVE AND INACTIVE DUTY TRAINING REQUIREMENTS- UPDATE 1A. COMDT COGARD WASHINGTON DC 251755Z SEP 24/ALCOAST 375/24B. COMDT COGARD WASHINGTON DC 251750Z SEP 24/ALCOAST 374/241. This message announces important updates to the

April 11, 2025

ALCOAST 178/25 SUBJ: 2025 HURRICANE SEASON - ENSURING PERSONNEL READINESS

R 102100Z APR 25 MID120001842473UFM COMDT COGARD WASHINGTON DC TO ALCOASTBT UNCLASALCOAST 178/25 SSIC 4600SUBJ: 2025 HURRICANE SEASON - ENSURING PERSONNEL READINESSA. The Joint Travel Regulations (JTR)B. Coast Guard Supplement to the Joint Travel Regulations (CGS-JTR), COMDTINST 4600.17B1. Hurricane season begins 01 June and continues through 30

April 9, 2025

Duplicate Relocations Found in mLINQS from Unauthorized Manual Entries

Duplicate Relocations Found in mLINQS from Unauthorized Manual EntriesThere have been several duplicate PCS relocations found in mLINQS causing a plethora of issues.AO’s and/or proxies should NOT be entering relocations manually in mLINQS without contacting PPC first (customer care ticket) as relocations should be processed from DA to mLINQS. Below

April 2, 2025

ALCGPSC 055/25 SUBJ: GOVERNMENT TRAVEL CHARGE CARD (GTCC) PROGRAM UPDATES AND CENTRALLY BILLED ACCOUNT (CBA) RESTRICTIONS

ALCGPSC 055/25 - Please see full message for details.Due to the current state of the CBA, temporary restrictions must be put in place until the account balance can be brought down to a more manageable level. During these CBA restrictions the use of the Government Travel Charge Card (GTCC) Individually Billed Accounts (IBA) will be expanded to

March 27, 2025

ALCGOFF 019/25 SUBJ: OFFICER SEPARATION PROCESS UPDATE

271702Z MAR 25 MID320000810346UALCGOFF 019/25SUBJ: OFFICER SEPARATION PROCESS UPDATEA. MILITARY SEPARATIONS, COMDTINST 1000.4(series)1. On 01 April 2025, all officers on the Active-Duty Promotion List requesting to separate in accordance with REF A shall now use the automated separation request system located at OPM-1 Separations Section. Requests

March 26, 2025

ALCGPSC 048/25 SUBJ: 2025 ANNUAL REVIEW OF CRITICAL HOUSING AREAS (CHA)

R 261345Z MAR 25 MID120001819775UFM COMCOGARD PSC WASHINGTON DC TO ALCGPSCBT UNCLASALCGPSC 048/25SUBJ: 2025 ANNUAL REVIEW OF CRITICAL HOUSING AREAS (CHA)A. Critical Housing Areas (CHA), COMDTINST 11101.15CB. Joint Travel Regulations1. This ALCGPSC announces the Military Housing Areas (MHA) and zip codes meeting the eligibility criteria for

March 21, 2025

ALCOAST 133/25 SSIC 7220 SUBJ: UPDATE TO FY26 SPECIAL DUTY PAY (SDP) AND ASSIGNMENT PAY (AP) PANEL

R 211617Z MAR 25 MID120001808744UFM COMDT COGARD WASHINGTON DCTO ALCOASTBTUNCLASALCOAST 133/25SSIC 7220SUBJ: UPDATE TO FY26 SPECIAL DUTY PAY (SDP) AND ASSIGNMENTPAY (AP) PANELA. Special Duty Pay (SDP), COMDTINST 1430.1QB. Coast Guard Pay Manual, COMDTINST M7220.29DC. COMDT COGARD WASHINGTON DC 251544Z SEP 24/ALCOAST 373/24D. COMDT COGARD WASHINGTON

March 21, 2025

ALCOAST 132/25 SSIC 7220 SUBJ: FY26 SPECIAL DUTY PAY (SDP) AND ASSIGNMENT PAY (AP) PANEL

R 211335Z MAR 25 MID120001808245UFM COMDT COGARD WASHINGTON DC TO ALCOASTBT UNCLASALCOAST 132/25 SSIC 7220SUBJ: FY26 SPECIAL DUTY PAY (SDP) AND ASSIGNMENT PAY (AP) PANELA. Special Duty Pay (SDP), COMDTINST 1430.1QB. Coast Guard Pay Manual, COMDTINST M7220.29DC. COMDT COGARD WASHINGTON DC 251544Z SEP 24/ALCOAST 373/241. This ALCOAST announces the

March 14, 2025

ALCOAST 122/25 SUBJ: UPDATED FY2024 SPECIAL LEAVE ACCRUAL (SLA) DESIGNATED OPERATIONAL MISSIONS

R 141720Z MAR 25 MID120001792105UFM COMDT COGARD WASHINGTON DCTO ALCOASTBTUNCLASALCOAST 122/25SSIC 1000SUBJ: UPDATED FY2024 SPECIAL LEAVE ACCRUAL (SLA) DESIGNATEDOPERATIONAL MISSIONSA. COMDT COGARD WASHINGTON DC 281049Z AUG 24/ALCOAST 332/24B. Personnel & Pay Procedures Manual, PPCINST M1000.2B1. This ALCOAST updates REF (A) to include additional

March 7, 2025

ALCGFINANCE 007/25 SUBJ: STRESS TEST OF FSMS

R 071602Z MAR 25 MID120001770263UFM COMDT COGARD WASHINGTON DCTO ALCGFINANCEBTUNCLASALCGFINANCE 007/25SUBJ: STRESS TEST OF FSMS1.FSMS will undergo an Operational Test (OT) between March 13th andApril 23rd to inform a subsequent Full Operating Capability (FOC)decision planned for later this year as well as any remediationneeded for remaining system

March 5, 2025

ALCOAST 101/25 SSIC 1000 SUBJ: REINSTATING SERVICE MEMBERS DISCHARGED UNDER THE MILITARY'S COVID-19 VACCINATION MANDATE

R 051537Z MAR 25 MID120001766194UFM COMDT COGARD WASHINGTON DC TO ALCOAST BT UNCLAS ALCOAST 101/25SSIC 1000 SUBJ: REINSTATING SERVICE MEMBERS DISCHARGED UNDER THE MILITARY'SCOVID-19 VACCINATION MANDATEA. Executive Order on Reinstating Service Members Discharged Underthe Military's COVID-19 Vaccination Mandate of 27 JAN 2025B. DHS Guidance on

Feb. 25, 2025

ALCOAST 088/25 SSIC 4050 SUBJ: TRAVEL FOR NON‐COVERED ASSISTED REPRODUCTIVE TECHNOLOGY (ART)

R 251510Z FEB 25 MID180001627471UFM COMDT COGARD WASHINGTON DCTO ALCOASTBTUNCLASALCOAST 088/25SSIC 4050SUBJ: TRAVEL FOR NON‐COVERED ASSISTED REPRODUCTIVE TECHNOLOGY (ART)IN ACCORDANCE WITH THE HYDE AMEMDMENTA. Executive Order, Enforcing the Hyde Amendment of 24 January 2025B. PDTATAC Memo of 29 January 2025, UTD for MAP 04‐25(S), RemovingTravel for

Feb. 25, 2025

ALCOAST 087/25 SSIC 1000 SUBJ: UPDATE TO ADMINISTRATIVE ABSENCE FOR NON-COVERED ASSISTED REPRODUCTIVE TECHNOLOGY (ART) AND COMMAND PREGNANCY NOTIFICATION IN ACCORDANCE WITH THE HYDE AMEMDMENT

ALCOAST 087/25This ALCOAST announces changes to paragraph 4 and removes paragraph 5 of REF (A) as required by REFs (B) and (C). Specifically, this update removes policy for administrative absence to obtain non-covered reproductive health care and reestablishes policy for administrative absence to obtain non-covered Assisted Reproductive Technology

Feb. 25, 2025

ALCGPSC 036/25 SUBJ: ASSIGNMENT YEAR 2025 (AY25) RESERVE COMMANDER ASSIGNMENT PANEL RESULTS

ALCGPSC 036/25The AY25 Reserve Commander Assignment Panel convened 24 February 2025 per REF A. The following assignment slate for Reserve Commanders has been approved. Assignment orders will be issued after the 2 week Retirement-In-Lieu-of-Orders (RILO) period concludes 11 March 2025 and all final changes are made to the below slate. Final Panel

Feb. 24, 2025

ALCOAST 083/25 SSIC 7220 SUBJ: HEALTH CARE FLEXIBLE SPENDING ACCOUNT (HCFSA) SPECIAL ENROLLMENT PERIOD FOR MILITARY PERSONNEL

ALCOAST 083/25This ALCOAST announces the opportunity for eligible Coast Guard members to enroll in a Health Care Flexible Spending Account (HCFSA) during a Special Enrollment Period from 03-31 March 2025. HCFSA is a pre-tax account used to pay for eligible health care costs not covered by your health care plan. This includes copays, deductibles,

Feb. 24, 2025

ALCOAST 082/25 SSIC 7220 SUBJ: DEPENDENT CARE FLEXIBLE SPENDING ACCOUNT (DCFSA) SPECIALENROLLMENT PERIOD FOR MILITARY PERSONNEL

ALCOAST 082/25This ALCOAST announces the opportunity for eligible Coast Guard members to enroll in a Dependent Care Flexible Spending Accounts (DCFSA). DCFSA is a pre-tax account used to pay for eligible dependent care services, such as pre-school, day camp, before or after-school programs, and child (for a dependent who is under age13) or adult

Feb. 21, 2025

ALCGOFF 010/25 SUBJ: ESTABLISHMENT OF AVIATION OFFICER SUBSPECIALTY CODE – CG-AVI13 – LONG RANGE UNMANNED AIRCRAFT SYSTEMS

211210Z FEB 25 MID120001753874UALCGOFF 010/25SUBJ: ESTABLISHMENT OF AVIATION OFFICER SUBSPECIALTY CODE – CG-AVI13 – LONG RANGE UNMANNED AIRCRAFT SYSTEMSA. Coast Guard Officer Specialty Management System Manual, COMDTINST M5300.3A (series)B. CG-AVI13 Officer Subspecialty Requirements (OSR)1. IAW REF (A), the Office of Aviation Forces (CG-711) has

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