U. S. Coast Guard Pay & Personnel Center
2019 Novel Coronavirus (COVID-19)
Subscribers to this list will receive notices and information on Coast Guard military pay and personnel policy and procedures. Subscribers will also be notified when active duty and reserve payslips are posted and of both scheduled and unscheduled outages affecting the Direct Access personnel system or the TPAX travel claim liquidation system. Additionally, subscribers will be updated when important information is posted to the Pay and Personnel Center's internet site. Click to subscribe
Commanding Officer (Staff Symbol) U.S. Coast Guard Pay & Personnel Center 444 S. E. Quincy St. Topeka, KS 66683-3591
(866) 772-8724 (785) 339-2200
PPC-DG-CustomerCare@uscg.mil
Direct-Access Web-TPAX https://webtpax.osc.uscg.mil/ (copy and paste into address bar, must be on a CG Workstation. Web-Tpax cannot be accessed via the internet)
MilConnect
Effective Monday, 11 May 2020, PPC's Call Center will resume taking live phone calls. The phone number for PPC Customer Care is 1-866-772-8724 and the hours of operation are 0700 - 1600 Central Time.
All customers are encouraged to submit trouble tickets through electronic means, if possible. You can submit a trouble ticket by emailing PPC-DG-CustomerCare@uscg.mil. For those with CG Portal access, you can submit the online trouble ticket form found at https://cg.portal.uscg.mil/units/ppc/SitePages/Contact Us.aspx. Thank you!
Aug. 3, 2020
Defense Travel Management Office Allowances and Regulations Update
The Defense Travel Management Office has updated the following information for 01 August 2020:
July 29, 2020
COVID-19 Testing: What TRICARE Covers
You may have questions about COVID-19 testing. Two kinds of tests are used to determine SARS-CoV-2 (the virus that causes COVID-19) infection: diagnostic (viral) and antibody testing. It's important you know the difference between the tests, how to get tested, and what TRICARE covers.
July 21, 2020
Getting ready for a move? Have travel plans? TRICARE Select® Navigator might be the right tool to help you stay healthy in a new place
Eligible TRICARE Select enrollees have a new resource that can help them stay healthy—even when they are in a new place. From dealing with an injury while travelling to finding a new doctor when you move, a new program from TRICARE can help eligible TRICARE Select enrollees.
July 20, 2020
Hardship Duty Pay-Restriction of Movement and other COVID-19 Pay and Allowances
ALCOAST 278/20 formally authorizes, as of 03 April 2020, HARDSHIP DUTY PAY-RESTRICTION OF MOVEMENT (HDP-ROM) and other temporary policy changes for several travel allowance, Food Service policy, and certain Special & Incentive (S&I) pays as part of the overall military effort to support our members and their families during the COVID-19 pandemic. The Pay and Personnel Center is now processing these claims in accordance with the following guidelines and procedures.
Enlisted Advancement Authorization (EPAA)
All Coast Guard Enlisted (ALCGENL) message 137/20 announces enlisted advancements authorized effective 1 August 2020.
July 16, 2020
TRICARE Qualifying Life Event: Marriage
If you're newly married or marriage is in your immediate future, it's important to learn how getting married impacts your health plan options. Spouses of service members are eligible for TRICARE coverage. Your spouse's options will depend on your military status and where you live. To learn more, read the article.
July 13, 2020
What's a TRICARE Qualifying Life Event?
A Qualifying Life Event (QLE) is a certain change in your life, such as moving, marriage, birth of a child, or retirement from active duty. This means TRICARE health plan options for you and your family may change. Learn how certain life events may change your TRICARE health plan options.
July 7, 2020
Access to Military Records During Boards and Panel Season
The PY21 Selection Board season is now underway and the Military Records Section has seen a significant increase in requests for document uploads and copies of member’s Electronically Imaged – Personal Data Records (EI-PDRs) or Official Military Personnel File (OMPF).
July 6, 2020
PPC Customer / SPO Newsletter
The June edition of the PPC Customer / SPO Newsletter is now available.
June 26, 2020
July 2020 AD/RES Payroll Processing Schedule
July 2020 AD Payroll Processing Schedule is as follows:
TRICARE FAQs: COVID-19 and Telemedicine Services
As you begin to schedule a doctor's appointment, you may have questions about your TRICARE benefit. You can find answers to your frequently asked questions (FAQs) and more on the TRICARE Coronavirus FAQs page. The following are some of the most frequently asked questions about telemedicine or telehealth and COVID-19.
June 12, 2020
Supplemental Clothing Allowance for Reduced Initial Seabag Issue
ALCOAST 099/20 announced that reduced initial seabags were being issued at accession points (Cape May/Academy). To account for this, we have created a new "Type" of Supplemental Clothing Allowance. For a member that is issued a reduced seabag, enter a Supplemental Clothing Allowance transaction and select "Reduced Initial Sea Bag" from the "Type". This will mostly impact the accession points, but if someone is missed, the servicing SPO may need to enter the transaction.
June 9, 2020
Designation of Saudi Arabia for Imminent Danger Pay
Assistant Secretary of Defense Memo dated 04 June 2020 designates the land area of Saudi Arabia for imminent danger pay (IDP) purposes, effective September 14, 2019.
Direct-Access Update - Isolation Leave
We added a new leave type, "Isolation Leave" to DA. Leave type is available under "delay enroute" in PCS orders and also as a "non-chargeable absence". If a member has CG SMR running and goes on "Isolation Leave", DA will automatically credit back the meal charges to the member. Members that will continue to have meals provided by the government should not be put on "Isolation Leave". Both PCS and Non-Chargeable Leave procedural guides have been updated.
June 3, 2020
Direct-Access Password Reset Guidance
During a recent Direct Access (DA) system upgrade, the forgot password security question "What is your mother's maiden name?" was disabled in DA to reduce the possibility of a compromise of personally identifiable information (PII). For users who originally chose this as a security question, the hint question will now default to "What town were you born in?" but the ANSWER has NOT changed from what the user originally established for "What is your mother's maiden name?"
