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U. S. Coast Guard Pay & Personnel Center

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Subscribers to this list will receive notices and information on Coast Guard military pay and personnel policy and procedures. Subscribers will also be notified when active duty and reserve payslips are posted and of both scheduled and unscheduled outages affecting the Direct Access personnel system or the TPAX travel claim liquidation system. Additionally, subscribers will be updated when important information is posted to the Pay and Personnel Center's internet site.

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U.S. Coast Guard 
Pay & Personnel Center
444 S. E. Quincy St.
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PPC Call Center Phone Contact Update

Effective Monday, 11 May 2020, PPC's Call Center will resume taking live phone calls.  

The phone number for PPC Customer Care is 1-866-772-8724 and the hours of operation are 0700 - 1600 Central Time.

All customers are encouraged to submit trouble tickets through electronic means, if possible. You can submit a trouble ticket by emailing PPC-DG-CustomerCare@uscg.mil. For those with CG Portal access, you can submit the online trouble ticket form found at https://cg.portal.uscg.mil/units/ppc/SitePages/Contact Us.aspx. Thank you!

Pay & Personnel News Updates from our Branches

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Tag: MAS

July 7, 2020

Access to Military Records During Boards and Panel Season

The PY21 Selection Board season is now underway and the Military Records Section has seen a significant increase in requests for document uploads and copies of member’s Electronically Imaged – Personal Data Records (EI-PDRs) or Official Military Personnel File (OMPF).

July 1, 2020

Defense Travel Management Office Allowances and Regulations Update

The Defense Travel Management Office has updated the following information for 01 July 2020:

June 26, 2020

July 2020 AD/RES Payroll Processing Schedule

​July 2020 AD Payroll Processing Schedule is as follows:

June 26, 2020

TRICARE FAQs: COVID-19 and Telemedicine Services

As you begin to schedule a doctor's appointment, you may have questions about your TRICARE benefit. You can find answers to your frequently asked questions (FAQs) and more on the TRICARE Coronavirus FAQs page. The following are some of the most frequently asked questions about telemedicine or telehealth and COVID-19.

June 23, 2020

Enlisted Advancement Authorization (EPAA)

All Coast Guard Enlisted (ALCGENL) message 109/20 announces enlisted advancements authorized effective 1 July 2020.

June 12, 2020

Supplemental Clothing Allowance for Reduced Initial Seabag Issue

ALCOAST 099/20 announced that reduced initial seabags were being issued at accession points (Cape May/Academy). To account for this, we have created a new "Type" of Supplemental Clothing Allowance. For a member that is issued a reduced seabag, enter a Supplemental Clothing Allowance transaction and select "Reduced Initial Sea Bag" from the "Type". This will mostly impact the accession points, but if someone is missed, the servicing SPO may need to enter the transaction.

June 9, 2020

Designation of Saudi Arabia for Imminent Danger Pay

​Assistant Secretary of Defense Memo dated 04 June 2020 designates the land area of Saudi Arabia for imminent danger pay (IDP) purposes, effective September 14, 2019.​

June 9, 2020

Direct-Access Update - Isolation Leave

We added a new leave type, "Isolation Leave" to DA. Leave type is available under "delay enroute" in PCS orders and also as a "non-chargeable absence". If a member has CG SMR running and goes on "Isolation Leave", DA will automatically credit back the meal charges to the member. Members that will continue to have meals provided by the government should not be put on "Isolation Leave". Both PCS and Non-Chargeable Leave procedural guides have been updated.

June 3, 2020

Direct-Access Password Reset Guidance

During a recent Direct Access (DA) system upgrade, the forgot password security question "What is your mother's maiden name?" was disabled in DA to reduce the possibility of a compromise of personally identifiable information (PII). For users who originally chose this as a security question, the hint question will now default to "What town were you born in?" but the ANSWER has NOT changed from what the user originally established for "What is your mother's maiden name?"

June 2, 2020

TRICARE Health Matters Newsletter Issue 2, 2020

Do you want to learn more about how to get health care, telehealth appointments, and prescriptions during COVID-19? Here are just some of the articles you can read in the latest issue of the TRICARE Health Matters Newsletter: TRICARE Responds to the COVID-19 Crisis Pharmacy Options: Filling Prescriptions When Social Distancing Getting Care During COVID-19 Staying Mentally Fit at Home

May 29, 2020

Active Duty and Reserve Payroll Processing Schedule

Here is the June 2020 Active/Reserve Payroll Processing Schedule

May 29, 2020

TRICARE Plan Options for Young Adults

Graduation season is upon us. According to the National Center for Education Statistics, 2.96 million students are expected to earn their associate's or bachelor's degree this year. But celebrations look different. Due to COVID-19 and social distancing, high school and college graduates aren't gathering in auditoriums wearing caps and gowns. Still, as they age, it's good to know that TRICARE transitions with your kids as they become adults.

May 22, 2020

Temporary Changes to Identification Card Renewal Policies During COVID-19 – Update – CAC/LAC Certificate Rekeying

ALCOAST 190/20 announces temporary policy changes, in addition to those announced in ALCOAST 139/20, for renewal of Common Access Cards (CAC) and Logical Access Cards (LACs) in response to COVID-19. These changes are mandated by the Department of Defense (DoD), and apply to all military services, including the Coast Guard. Policy changes, such as use of expired CACs with updated certificates, is an example of additional efforts available to minimize in-person visits to DEERS/RAPIDS offices to ensure the health and safety of all personnel and beneficiaries. The guidance is in effect for CAC and LAC holders through 30 September 2020.

May 21, 2020

Appointments, Immunity, and Scams: COVID-19 Myths vs. Facts

Are you wondering how to access health care during COVID-19? Do you have questions about developing immunity, or how to respond to TRICARE scams? Get help using TRICARE resources, FAQs, and read these "myths vs. facts." To learn more, read the article.

May 13, 2020

Is Your ID Card About to Expire?

Is your ID card expiring soon? The Department of Defense is temporarily allowing Common Access Card (CAC) holders to renew an unexpired card's credentials online using the ID Card Office Online. Uniformed Services ID cardholders can continue to present a card that expired on or after Jan. 1, 2020 to get care and fill prescriptions.