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U. S. Coast Guard Pay & Personnel Center

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2019 Novel Coronavirus (COVID-19)

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Subscribers to this list will receive notices and information on Coast Guard military pay and personnel policy and procedures. Subscribers will also be notified when active duty and reserve payslips are posted and of both scheduled and unscheduled outages affecting the Direct Access personnel system or the TPAX travel claim liquidation system. Additionally, subscribers will be updated when important information is posted to the Pay and Personnel Center's internet site.

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Mailing address:

Commanding Officer (Staff Symbol)
U.S. Coast Guard 
Pay & Personnel Center
444 S. E. Quincy St.
Topeka, KS 66683-3591

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(866) 772-8724
(785) 339-2200

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PPC-DG-CustomerCare@uscg.mil

Self-Service

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https://webtpax.osc.uscg.mil/ (copy and paste into address bar, must be on a CG Workstation. Web-Tpax cannot be accessed via the internet)

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PPC Call Center Phone Contact Update

Effective Monday, 11 May 2020, PPC's Call Center will resume taking live phone calls.  

The phone number for PPC Customer Care is 1-866-772-8724 and the hours of operation are 0700 - 1600 Central Time.

All customers are encouraged to submit trouble tickets through electronic means, if possible. You can submit a trouble ticket by emailing PPC-DG-CustomerCare@uscg.mil. For those with CG Portal access, you can submit the online trouble ticket form found at https://cg.portal.uscg.mil/units/ppc/SitePages/Contact Us.aspx. Thank you!

Pay & Personnel News Updates from our Branches

Results:
Tag: MAS

June 9, 2020

Direct-Access Update - Isolation Leave

We added a new leave type, "Isolation Leave" to DA. Leave type is available under "delay enroute" in PCS orders and also as a "non-chargeable absence". If a member has CG SMR running and goes on "Isolation Leave", DA will automatically credit back the meal charges to the member. Members that will continue to have meals provided by the government should not be put on "Isolation Leave". Both PCS and Non-Chargeable Leave procedural guides have been updated.

June 3, 2020

Direct-Access Password Reset Guidance

During a recent Direct Access (DA) system upgrade, the forgot password security question "What is your mother's maiden name?" was disabled in DA to reduce the possibility of a compromise of personally identifiable information (PII). For users who originally chose this as a security question, the hint question will now default to "What town were you born in?" but the ANSWER has NOT changed from what the user originally established for "What is your mother's maiden name?"

June 2, 2020

TRICARE Health Matters Newsletter Issue 2, 2020

Do you want to learn more about how to get health care, telehealth appointments, and prescriptions during COVID-19? Here are just some of the articles you can read in the latest issue of the TRICARE Health Matters Newsletter: TRICARE Responds to the COVID-19 Crisis Pharmacy Options: Filling Prescriptions When Social Distancing Getting Care During COVID-19 Staying Mentally Fit at Home

May 29, 2020

Active Duty and Reserve Payroll Processing Schedule

Here is the June 2020 Active/Reserve Payroll Processing Schedule

May 29, 2020

TRICARE Plan Options for Young Adults

Graduation season is upon us. According to the National Center for Education Statistics, 2.96 million students are expected to earn their associate's or bachelor's degree this year. But celebrations look different. Due to COVID-19 and social distancing, high school and college graduates aren't gathering in auditoriums wearing caps and gowns. Still, as they age, it's good to know that TRICARE transitions with your kids as they become adults.

May 22, 2020

Temporary Changes to Identification Card Renewal Policies During COVID-19 – Update – CAC/LAC Certificate Rekeying

ALCOAST 190/20 announces temporary policy changes, in addition to those announced in ALCOAST 139/20, for renewal of Common Access Cards (CAC) and Logical Access Cards (LACs) in response to COVID-19. These changes are mandated by the Department of Defense (DoD), and apply to all military services, including the Coast Guard. Policy changes, such as use of expired CACs with updated certificates, is an example of additional efforts available to minimize in-person visits to DEERS/RAPIDS offices to ensure the health and safety of all personnel and beneficiaries. The guidance is in effect for CAC and LAC holders through 30 September 2020.

May 21, 2020

Appointments, Immunity, and Scams: COVID-19 Myths vs. Facts

Are you wondering how to access health care during COVID-19? Do you have questions about developing immunity, or how to respond to TRICARE scams? Get help using TRICARE resources, FAQs, and read these "myths vs. facts." To learn more, read the article.

May 13, 2020

Is Your ID Card About to Expire?

Is your ID card expiring soon? The Department of Defense is temporarily allowing Common Access Card (CAC) holders to renew an unexpired card's credentials online using the ID Card Office Online. Uniformed Services ID cardholders can continue to present a card that expired on or after Jan. 1, 2020 to get care and fill prescriptions.

May 8, 2020

A Friendly Reminder: Keep Your DEERS Info Updated

Did you know that not keeping your family's information current in the Defense Enrollment Eligibility Reporting System (DEERS) could delay their access to health care? Errors can also cause delays with your claims and delivery of your prescription. Now is an important time to check your DEERS records.

May 6, 2020

A Lifesaving Benefit: TRICARE Ambulance Services

Most people don't want to think about costs when calling an ambulance. But you should feel reassured knowing that TRICARE covers ambulance services. Knowing your ambulance options can help you make an informed decision if you or a family member ever experiences an emergency.

April 23, 2020

COVID-19: Inactive Duty for Training (IDT) and Active Duty for Training (ADT) Guidance Update 1

ALCOAST 150/20​ provides updated policy for completion of IDT and ADT during the COVID-19 pandemic.

April 23, 2020

Inactive Duty Training (IDT) Subsistence Allowance While Drilling Remotely

​ACN 054/20​ promulgates policy regarding IDT subsistence allowance, formally IDT COMRATS, for enlisted reservists performing paid Inactive Duty for Training (IDT), Readiness Management Period (RMP), or Additional Training Period (ATP) drills remotely. ​Coast Guard enlisted reservists who are authorized to conduct training remotely are not authorized a subsistence allowance for periods of IDT, RMP, or ATP performed at their home, regardless of the duration of those periods.

April 23, 2020

Catastrophic Cap Credit for Some TRICARE Households

Since Jan. 1, 2018, enrollment fees for TRICARE Prime, TRICARE Select, and the US Family Health Plan (USFHP) haven't been applied to the annual TRICARE family catastrophic cap for certain households. The Defense Health Agency is working to fix this issue. This issue only affects those TRICARE-eligible households who exceeded or came close to exceeding their catastrophic cap in 2018, 2019, and 2020.

April 16, 2020

TRICARE Copayments Waived for COVID-19 Tests On or After March 18

Did you know you can ask to have TRICARE copayments waived for certain COVID-19 testing and office visits related to the testing? This applies to tests and visits on or after March 18.

April 16, 2020

New pay and allowances to help you through COVID-19

Several new pay and allowances are now available to members and their dependents. These entitlements are part of the overall military effort to support our members during the COVID-19 pandemic, and include: Isolation Allowance, Hardship Duty Pay – Restriction of Movement, COVID-19 Related Galley Meals, Basic Allowance for Subsistence II (BAS-II), Continuation of Special and Incentive Pays, and, Family Stability Act (BAH and Housing Flexibility).