USCG Pay & Personnel Center

Direct Access User Guides Retiree Self-Service E-Gov Travel System (ETS)

DIRECT ACCESS

Direct Access (DA) is currently offline due to the implementation of security enhancements. Stakeholders throughout the C5I Community and CGCYBER are working tirelessly to bring DA back online as quickly as possible - WE APPRECIATE YOUR PATIENCE!

DA’s status will be updated accordingly on the logon screen once services are fully restored.

ATTENTION: As announced in ALCOAST 105/25, the implementation of multi-factor authentication (MFA) for DA began on 17 March 2025 to improve security.  

Once successfully implemented, Coast Guard users with CGOne Network Accounts must log in via Common Access Card (CAC).

Non-CAC holders (Retirees, Annuitants and those without a CGOne account) will perform a password reset prior to attempting to log in. The use of MFA one-time passcodes will be implemented for Non-CAC holders at a later date. Guidance with pre-generated passwords is being sent to users outside of the CGOne Network via email addresses on file within DA. Non-CAC holders who did not receive the email must contact the Product Support Service Desk for assistance.

Once services are restored, contact the Product Support Service Desk at 800-821-7081 (Mon-Fri, 6:30AM-6:30PM, EST) or via email at SMB-USCG-KerWV-ProductSupportSD@uscg.mil for assistance with password rests or logon assistance. 

All other requests will continue to be handled by the Pay and Personnel Center (PPC) Customer Care Help Desk who can reached via email at PPC-DG-CustomerCare@uscg.mil or by phone at 866-772-8724. 

RETIRED PAY

At present, for temporary, permanent, VA offset, AEW’s, CRDP, and CRSC disability, we are encountering a processing delay due to systematic issues and a shortage of personnel. You remain our primary concern. We want to assure you that we are fully committed to resolving these issues promptly and handling your cases with utmost proficiency.

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Customer Service Feedback

Mailing Address:
Commanding Officer (Staff Symbol)
U.S. Coast Guard
Pay & Personnel Center
444 S. E. Quincy St.
Topeka, KS 66683-3591

Telephone:
(866) 772-8724
0730-1600 (Central time) M-F

E-Mail:
PPC-DG-CustomerCare@uscg.mil

Web Content Manager

AY2024 PERSONALLY PROCURED MOVES (PPM) OF HOUSEHOLD GOODS (HHG)

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March 27, 2024 —

The household goods (HHG) transportation peak season, which runs from 15 May through 31 August, is fast approaching. During peak season it may be difficult to secure a Government-contracted transportation service provider (TSP) that meets the member's desired packing, pick-up, and delivery dates. If a TSP cannot be contracted, members must work closely with their transportation office (TO). If a member prefers, they may perform a full or partial personally procured move (PPM) and receive an incentive payment of 100% of the government's constructed expense, not to exceed the authorized weight allowance as published in Para. 051401 of REF (A) at: (Copy and Paste URL Below into Browser) https://www.travel.dod.mil/Policy-Regulations/Joint-Travel- Regulations/

Please see linked ALCOAST 138/24 for complete message.

The U.S. Department of Defense is committed to making its electronic and information technologies accessible to individuals with disabilities in accordance with Section 508 of the Rehabilitation Act (29 U.S.C. 794d), as amended in 1998. DoD websites use the WCAG 2.0 AA accessibility standard.

For persons with disabilities experiencing difficulties accessing content on a particular website, please use the form DoD Section 508 Form. In this form, please indicate the nature of your accessibility issue/problem and your contact information so we can address your issue or question. If your issue involves log in access, password recovery, or other technical issues, contact the administrator for the website in question, or your local helpdesk.