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U. S. Coast Guard Pay & Personnel Center

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WebNow Upgraded to "Perceptive Experience" - New Link

Effective September 17, 2021, WebNow will be upgraded to "Perceptive Experience". This upgrade only impacts the “view only” or web version – which is currently called WebNow, but is being upgraded to “Perceptive Experience”. New user access requests do not need to be completed. Users who previously logged into the WebNow link will now log into the Perceptive Experience URL using their old WebNow user ID and PW. This upgrade does not impact Perceptive Content, which is used for uploading documents. The SPO Access to the Electronically Im​aged PDR (EI‑PDR) user guide has been updated to reflect the upgrade. The URL for Perceptive Experience is https://imgprd01.direct-access.uscg.mil/experience. They system cannot be accessed outside of the Coast Guard network using the URL. The URL is not needed when accessing Perceptive Experience via Direct-Access.

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E-Mail News Updates

Subscribers to this list will receive notices and information on Coast Guard military pay and personnel policy and procedures. Subscribers will also be notified when active duty and reserve payslips are posted and of both scheduled and unscheduled outages affecting the Direct Access personnel system or the TPAX travel claim liquidation system. Additionally, subscribers will be updated when important information is posted to the Pay and Personnel Center's internet site.

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Contact Us

Mailing address:

Commanding Officer (Staff Symbol)
U.S. Coast Guard 
Pay & Personnel Center
444 S. E. Quincy St.
Topeka, KS 66683-3591

Telephone

(866) 772-8724
(785) 339-2000
For E-Gov Travel Sys (ETS) Call the 
hotline: 1-866-800-USCG (8724)

Fax

(785) 339-3780

E-Mail

Customer CarePPC-DG-CustomerCare@uscg.mil

Web Content Manager - PPC-SMB-PPC-PD@uscg.mil

Self-Service

Direct Access https://hcm.direct-access.uscg.mil
Log on to ETS/ETS Logo https://e2.gov.cwtsatotravel.com/

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Pay & Personnel News Updates from our Branches
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Tag: PCS

Oct. 1, 2021

Applicants for New Enlisted Career Advisor Program Sought

Master chiefs, senior chiefs and chiefs can apply for a rewarding special assignment as an Enlisted Career Advisor.

Oct. 1, 2021

New E-Gov Travel System (ETS) Replaces TPAX for TDY Travel

The new travel system, E-Gov Travel System (ETS), goes live on 01 October 2021. ETS supported by CWTSato Travel is the Coast Guard’s all-in-one travel system that will assist our members with booking travel, creating and approving orders, and submitting travel claims.

Oct. 1, 2021

New Electronic Travel System Launches

Today is the day. The Coast Guard’s new electronic travel system, E-Gov Travel Service (ETS), is up and running. And so is the Coast Guard’s new Financial System Modernization System (FSMS). What does that mean for you?

Sept. 30, 2021

Temporary increase in BAH rates for Certain MHAs that have experienced abnormal rental cost increases due to COVID-2019

The financial landscape has affected many of us especially those that have relocated this year. In addition to the temporary extension in the temporary lodging expense (TLE) increase that was previously announced, the Secretary of Defense has authorized a temporary basic allowance for housing (BAH) increase for affected members within 56 military

Sept. 29, 2021

Temporary BAH Increase - ALCOAST 355/21

ALCOAST 355/21 announces the establishment of Temporary BAH rates for 56 United States Military Housing Areas (MHAs), promulgates Coast Guard policy, and provides implementation process guidance for eligible Coast Guard active duty personnel. Members stationed at duty stations within the respective MHAs who have experienced abnormal housing cost increases may be eligible to apply for these temporary rates effective from 01 October 2021 to 31 December 2021. No other MHA is eligible for an increase at this time.

Sept. 24, 2021

E-Gov Travel System (ETS) Travel Assist Team

ALCOAST 347/21: E-Gov Travel System (ETS) Travel Assist Team: The establishment and deployment of a Travel Assist Team (TAT) has been undertaken as part of the implementation of the ETS roll-out. This team will play a critical role during the implementation phase of ETS, easing the burdens during this transition for members and units. Our TAT members are assigned to designated geographic areas supporting the PPC Customer Call Center with inquiries from travelers and approvers using ETS.

Sept. 22, 2021

Temporary BAH Increase - Flag Voice 561

The Secretary of Defense has approved a temporary Basic Allowance for Housing (BAH) increase to 56 Military Housing Areas (MHAs) across the United States.

Sept. 15, 2021

Travel Assist Teams are Here to Help you Learn the New Electronic Travel System

The new travel system, E-Gov Travel System (ETS), implementation will begin on Oct. 1, 2021, the first quarter of fiscal year 2022 (Q1 of FY22). ETS is the Coast Guard’s all-in-one travel system that will assist our members with booking travel, creating and approving orders, and submitting travel claims.

Sept. 14, 2021

How to Process Dislocation Allowance During the FSMS Cutover Period

As the service moves to a new travel system, here’s what you need to know regarding DLA if you are PCSing.

Sept. 14, 2021

Coast Guard Switching to New Travel Management Center (TMC) as Part of a System Modernization

What you need to know about the new Travel Management Center

Sept. 14, 2021

How To Use Your Government Travel Card During the FSMS Cutover Period

You may have heard about the new Financial Management System (FSMS) and the new travel system (ETS) coming online at the beginning of October. As this occurs, there is a scheduled “cut over period” and in order to assist travelers with this transition, the Coast Guard has announced an immediate temporary expanded use of the government travel charge card (GTCC). During this time members who are performing a permanent change of station (PCS), long-term temporary travel, or who are under disaster evacuation orders may use their travel cards, whereas normally they would not be allowed.

Sept. 13, 2021

New Travel Management Center (TMC) For Travel Reservations And Ticketing

Starting 01 October 2021, all official travel (e.g. airline, bus, ship, Alaska Marine Highway System, rental vehicle, lodging) must be arranged through CWTSato. Travelers shall continue using ADTRAV for reservations through 30 September 2021 if the travel is commencing before 15 October 2021.

Sept. 9, 2021

E-Gov Travel System (ETS) Training Schedule Updated.

The new travel system, E-Gov Travel System (ETS), implementation will begin on October 1, 2021. With such a significant transition, we are introducing a series of multiple two to four hour training sessions via virtual webinar sessions. These webinars will be available each week (including two Sunday sessions in October for Reservists) leading up to go-live, and will continue on a bi-weekly basis after go-live until the new calendar year.

Sept. 7, 2021

Take Advantage of New Resources Through the TRICARE Overseas Program

Did you know the TRICARE Overseas Program made changes on Sept. 1 to improve your patient experience? You now have access to a wide range of new resources to help you get the care you need. Here's a closer look at what's changed and how it can help you and your family.