USCG Pay & Personnel Center

Direct Access User Guides Retiree Self-Service E-Gov Travel System (ETS)

DIRECT ACCESS

Direct Access is currently operational. Given the recent upgrades, the C5I Service Center is actively monitoring for residual access issues following the implementation of Multi-Factor Authentication (MFA) as announced in ALCOAST 105/25. PPC advises users who are experiencing login issues to delay submitting a help ticket or contacting product support at this time. To help the C5I Service Center address any issues that may develop, we recommend waiting 24 hours before contacting the C5I Service Center Product Support Service Desk.

DA’s status will be updated accordingly on the logon screen once services are fully restored.

Coast Guard users with CGOne Network Accounts must NOW log in via Common Access Card (CAC).
Non-CAC holders (Retirees, Annuitants and those without a CGOne account) will perform a password reset prior to attempting to log in. The C5I Service Center is sending emails with pre-generated passwords and guidance to Non-CAC users with email addresses on file within DA. Non-CAC holders who do not receive this email by 24 March 2025 are advised to contact the Product Support Service Desk for assistance.

Product Support Service Desk can be reached by phone at 800-821-7081 (Mon-Fri, 6:30AM-6:30PM, EST) or via email at SMB-USCG-KerWV-ProductSupportSD@uscg.mil for assistance with password resets, logon assistance or other DA technical issues. 

All other personnel requests (not related to DA technical issues) will continue to be handled by the Pay and Personnel Center (PPC) Customer Care Help Desk who can reached via email at PPC-DG-CustomerCare@uscg.mil or by phone at 866-772-8724. 

RETIRED PAY

PPC is addressing a processing delay due to systematic issues and a shortage of personnel. This is causing a delay in response efforts for VA offsets, AEWs, CRDP, and CRSC disability. You remain our primary concern. We want to assure you that we are fully committed to resolving these issues promptly and handling your cases with utmost proficiency.

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Customer Service Feedback

Mailing Address:
Commanding Officer (Staff Symbol)
U.S. Coast Guard
Pay & Personnel Center
444 S. E. Quincy St.
Topeka, KS 66683-3591

Telephone:
(866) 772-8724
0730-1600 (Central time) M-F

E-Mail:
PPC-DG-CustomerCare@uscg.mil

Web Content Manager

Updated - How to Submit PCS Advance Request and File PCS Travel Claims

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June 27, 2023 —

June 26, 2023 update:

Until mLINQS is fully live and integrated with both FSMS and DA, we’re using a combination of mLINQS and ETS to calculate, approve, and payout PCS advances and Claims. This Incremental Roll out of mLINQS provides the fleet with a chance to work and learn in the system prior to full integration of FSMS and DA. Once mLINQS is fully integrated and live it will be an all-encompassing system that will calculate and payout all En Route Entitlements of a PCS. Please see the FY23 Overview of mLINQS TPAX Incremental Process and FY23 Creating a PCS Relocation and Authorization to see a step-by-step user guide of the process.
- FY23 PCS guides are located on SharePoint here: PPC - FY23 PCS Travel Process - All Documents (sharepoint-mil.us)
In the April 14, 2022 update:
- We removed "TLE" from the list of POETs that transfer from ETS to DA. Only Member Travel, Dependent Travel, and DLA POETs are transferring to ETS.
- The YN or other administrative support professional, working the orders in ETS, must have their ETS profile adjusted to reflect "ETS Travel for Other Roles" to submit advances on the behalf of members. The AO or supervisor must submit a trouble ticket to PPC to request the permission change.
In the April 13, 2022 update we removed the note to enter DLA, ~~TLE~~, and other travel amounts in the member travel line in the DA orders. These lines now have their own POETs and are transferring, successfully, from DA to ETS. (Correction: TLE doesn't transfer to ETS).
In the April 6, 2022 update we removed the requirement from the FY 21 PCS Voucher Process to update the obligation in DA when the amount due is $3,000 or more. This step isn't necessary.
Use this line of accounting (LOA) - 2/P/201/199/21/0/RA/78040/2104 - in TPAX for PCS claims.
Ensure the member’s ETS account is ENABLED (accounts are disabled after 90 days of inactivity) and the major/minor customer reflects the member’s current unit. If the ETS account is not enabled prior to the order being pushed from DA to ETS, the Open Authorization (OA) will not be created in ETS.

Click on the charts below to view full size

Fiscal Year 23 Interim process Fiscal Year 23 PCS orders map process 2

The U.S. Department of Defense is committed to making its electronic and information technologies accessible to individuals with disabilities in accordance with Section 508 of the Rehabilitation Act (29 U.S.C. 794d), as amended in 1998. DoD websites use the WCAG 2.0 AA accessibility standard.

For persons with disabilities experiencing difficulties accessing content on a particular website, please use the form DoD Section 508 Form. In this form, please indicate the nature of your accessibility issue/problem and your contact information so we can address your issue or question. If your issue involves log in access, password recovery, or other technical issues, contact the administrator for the website in question, or your local helpdesk.