USCG Pay & Personnel Center

Direct Access User Guides Retiree Self-Service E-Gov Travel System (ETS)

Duplicate Relocations Found in mLINQS from Unauthorized Manual Entries

There have been several duplicate PCS relocations found in mLINQS causing a plethora of issues.

AO’s and/or proxies should NOT be entering relocations manually in mLINQS without contacting PPC first (customer care ticket) as relocations should be processed from DA to mLINQS. Below are the steps to take if a relocation has not processed from DA to mLINQS.

If the PCS relocation has been put in a “ready” status in DA and is not found in mLINQS :

Contact PPC customer care via trouble ticket subject “re-submit to mLINQS” and PPC will manually re-submit this relocation over to mLINQS.
If PPC cannot process this relocation over to mLINQS due to a systems error, we will work with the AO on manual entry.
Relocations input using the legacy process should still submit a ticket to finish those claims using the legacy process calculator method. Only if they have already started using the legacy process.
Any manual input relocations into mLINQS outside of this process will require an AO/proxy re-training and possible revocation of elevated permissions.

DIRECT ACCESS

Direct Access (DA) is currently operational. Given the recent upgrades, the C5I Service Center is actively addressing residual access issues following the implementation of Multi-Factor Authentication (MFA) as announced in ALCOAST 105/25. Additionally, the C5I Service Center has assumed PPC’s previous role for DA password reset and other technical maintenance.

DA’s status will be updated accordingly on the logon screen once services are fully restored.

Common Access Card (CAC) users must login using their CAC. Username/password login is no longer available.
Non-CAC holders (Retirees, Annuitants and those without a CGOne account) should have received a password reset email from the C5I Service Center. If members have not received their password reset email or continue to experience issues logging in, they should contact the C5I Service Center Product Support Service Desk for assistance.

Product Support Service Desk can be reached by phone at 800-821-7081 (Mon-Fri, 6:30AM-6:30PM, EDT) or via email at SMB-USCG-KerWV-ProductSupportSD@uscg.mil for assistance with password resets, logon assistance or other DA technical issues. 

The Pay and Personnel Center (PPC) Customer Care Help Desk will continue to address personnel/administrative issues (not related to DA technical issues) and can be reached via email at PPC-DG-CustomerCare@uscg.mil or by phone at 866-772-8724 (Mon-Fri, 7:30AM-4:00PM, CDT).

RETIRED PAY

PPC is addressing a processing delay due to systematic issues and a shortage of personnel. This is causing a delay in response efforts for VA offsets, AEWs, CRDP, and CRSC disability. You remain our primary concern. We want to assure you that we are fully committed to resolving these issues promptly and handling your cases with utmost care and accuracy.

PPC Page Menu

PPC Customer Service Feedback

PPC Mailing Address:

Commanding Officer (RAS)
U.S. Coast Guard
Pay & Personnel Center
444 S. E. Quincy St.
Topeka, KS 66683-3591

Customer Support Telephone:

PPC Customer Service

Personnel/Administrative Issues (not related to DA technical issues).

(866) 772-8724
7:30AM - 4:00PM (Central time) M-F

C5I Service Center Product Support Service Desk

Assistance with Password Resets, Logon Assistance, or Other DA Technical Issues.

(800) 821-7081
6:30AM - 6:30PM (Eastern time) M-F

E-Mail:

PPC Customer Service: PPC-DG-CustomerCare@uscg.mil

C5I Service Center: SMB-USCG-KerWV-ProductSupportSD@uscg.mil

PPC Web Content Manager

Tag: mLINQS

April 9, 2025

Duplicate Relocations Found in mLINQS from Unauthorized Manual Entries

Duplicate Relocations Found in mLINQS from Unauthorized Manual EntriesThere have been several duplicate PCS relocations found in mLINQS causing a plethora of issues.AO’s and/or proxies should NOT be entering relocations manually in mLINQS without contacting PPC first (customer care ticket) as relocations should be processed from DA to mLINQS. Below

Feb. 3, 2025

ALCOAST 045/25SSIC 4600 SUBJ: MLINQS PCS TRAVEL SYSTEM IMPLEMENTATION COMPLETE

R 031830Z FEB 25 MID120001720075UFM COMDT COGARD WASHINGTON DCTO ALCOASTBTUNCLASALCOAST 045/25SSIC 4600SUBJ: MLINQS PCS TRAVEL SYSTEM IMPLEMENTATION COMPLETEA.COMCOGARD PSC WASHINGTON DC 261756Z JUL 23/ALCGPSC 089/231.Effective 21 January 2025, MOVELINQS (mLINQS) shall be used to process all PCS travel. The final implementation is complete and

Jan. 23, 2025

NEW MLINQS WEBINAR IS HERE!

NEW MLINQS WEBINAR is HERE!Now that all the pieces to the mLINQS PCS puzzle have come together and we are in full “go live” mode, a new AO/Admin mLINQS Webinar is on the horizon! Register and save the date!!! February 12th at 1300 CST. This webinar will cover full end to end claim processing, recent updates and also providing live Q&A during the

Jan. 22, 2025

Travel News - Legacy Calculator Drop Down in mLINQS

Legacy Calculator Drop Down in mLINQSIf an AO/Admin has started a claim using the Legacy process and needs to make adjustments to the claim for calculation purposes, please submit a PPC Help Ticket requesting temporary access to the Legacy Process Calculator, as this drop down in the mLINQS PCS application has been shut off to the fleet. Please use

Jan. 7, 2025

ATTENTION: NEWS AND UPDATES FROM PPC TRAVEL

PPC Travel brings you the latest news/updates!!!ATTENTION: mLINQS is Officially LIVE!Please visit (mLINQS PCS travel application) before processing any PCS travel claims using the mLINQS LIVE system. This website will provide essential information to help avoid overpayments, duplicate claim processing, and also provide other news and updates about

Dec. 12, 2024

DoD to Reimburse Transportation Costs of Child Care Providers

PCS Child Care Pilot Program - NEW!!!DoD to Reimburse Transportation Costs of Child Care Providers > Defense Travel Management Office > ArticleOn October 1, 2024, the Defense Department will launch a new pilot program aimed at reducing out-of-pocket expenses for Service members and their families on permanent change of station (PCS) orders. Service

July 24, 2024

PCS System mLINQS Update

In anticipation of the full “go-live” version of mLINQS, the current PCS workaround process for authorizations in mLINQS serves two purposes 1. To fulfill the process/procedure of an “official calculation source” for PCS travel. 2. To provide “source documentation” for PCS travel, fulfilling the needs of the mandated authorization and audit

June 3, 2024

Unliquidated Travel Advances

In accordance with the DEC 2023 CG8-C memorandum (Interim Financial Policy – Unliquidated travel advances) each unit should run the “Unliquidated advance report” on a weekly basis and follow up with members who appear on the report.For Unit- Unliquidated Advance Report Job Aid

Feb. 22, 2024

Government Wide Changes to Travel Policy That Emphasize Sustainable Travel

“We have been asked to issue an S (or statutory) item to immediately implement Government wide changes to travel policy that emphasize sustainable travel. OMB issued a memorandum on Dec 14, 2023, that prioritizes sustainable transportation by encouraging use of electric vehicles, rail, and public transit during official travel. These changes

July 11, 2023

mLINQS TEAMS based webinar

mLINQS training and access procedures.

June 27, 2023

Updated - How to Submit PCS Advance Request and File PCS Travel Claims

FY23 PCS Travel claim procedures.

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