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2019 Novel Coronavirus (COVID-19)

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U.S. Coast Guard 
Pay & Personnel Center
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PPC Call Center Phone Contact Update

Effective Monday, 11 May 2020, PPC's Call Center will resume taking live phone calls.  

The phone number for PPC Customer Care is 1-866-772-8724 and the hours of operation are 0700 - 1600 Central Time.

All customers are encouraged to submit trouble tickets through electronic means, if possible. You can submit a trouble ticket by emailing PPC-DG-CustomerCare@uscg.mil. For those with CG Portal access, you can submit the online trouble ticket form found at https://cg.portal.uscg.mil/units/ppc/SitePages/Contact Us.aspx. Thank you!

Pay & Personnel News Updates from our Branches

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Tag: TVL

July 7, 2020

Alaska Marine Highway System (AMHS) Cancelled Sailings and COVID-19 Testing Requirements

The Alaska Department of Transportation has also released new operational protocols to protect against the transmission of COVID-19 on vessels.

July 7, 2020

Packing Up and Moving with TRICARE

Does your family have permanent change of station, or PCS, orders to move to a new location this summer? According to the Department of Defense (DoD) website Move.mil, the DoD moves more families than any other organization in the U.S. Whether you’re moving on government orders or on your own, you may have a lot of questions, including what will happen to your health care.

July 1, 2020

Defense Travel Management Office Allowances and Regulations Update

The Defense Travel Management Office has updated the following information for 01 July 2020:

June 10, 2020

Special Needs Program Enrollment Reminder

​The Special Needs Program is a mandatory enrollment program for all active duty (AD) and selected reserve members on orders for 181 days or more. Members must enroll in the Special Needs Program if they have family members who meet enrollment criteria listed in Special Needs Program, COMDTINST 1754.7 (series)​​.

June 9, 2020

Direct-Access Update - Isolation Leave

We added a new leave type, "Isolation Leave" to DA. Leave type is available under "delay enroute" in PCS orders and also as a "non-chargeable absence". If a member has CG SMR running and goes on "Isolation Leave", DA will automatically credit back the meal charges to the member. Members that will continue to have meals provided by the government should not be put on "Isolation Leave". Both PCS and Non-Chargeable Leave procedural guides have been updated.

June 9, 2020

COVID-19 Impacted AY20 PCS and HHG Shipments-SITREP 6

ALCOAST 224/20 COVID-19: IMPACTED ASSIGNMENT YEAR 20 (AY20): PCS AND HHG SHIPMENTS – SITREP 6

June 8, 2020

COVID-19 Temporary Change to Vehicle Processing Center Selection

ALCOAST 221/20 - JUN 2020 COVID-19: TEMPORARY CHANGE TO THE CG SUPPLEMENT TO JTR - VEHICLE PROCESSING CENTER (VPC) SELECTION

June 5, 2020

2020 PCS Season - Vehicle Shipping (Flag Voice 524)

To allow flexibility in risk based decisions in PCS moves, the Coast Guard has temporarily adjusted the policy regarding shipping personal vehicles on government orders to and from OCONUS. As announced in ALCOAST 221/20

June 2, 2020

COVID-19 Travel and Leave Policy - Update 2

This ALCOAST provides all Coast Guard members with updated travel and leave policy as it relates to the 2019 Novel Coronavirus (COVID-19). The intent of this ALCOAST is to assist unit commanders to preserve force readiness, accomplish CG missions, and to provide our members healthy outlets to improve mental health and work-life balance while remaining ready and resilient during these unprecedented times.

May 28, 2020

Personally Procured Move (PPM aka DITY Move) Allowance Rate Temporary Increase

ALCOAST 204/20 announces a temporary change to the Joint Travel Regulations, affecting Personally Procured Moves (PPM) (formerly known as DITY moves). The temporary changes described in this message went into effect on 26 May 2020 and expire on 31 December 2020.

May 21, 2020

COVID-19: Impacted Assignment Year 20 (AY20): PCS and HHG shipments – SITREP 5

The Coast Guard continues to execute this year’s PCS season cautiously, balancing risk to mission with risk to members and their families. The cross-enterprise PCS Risk Assessment Team will continue to monitor conditions which could impact a successful PCS and will recommend any changes to the PCS strategy.

May 20, 2020

ALCOAST 180/20 COVID-19: Continuity Of FORCECOM Readiness Activities (To Include Class “A” And “C” Schools)

This ALCOAST updates and clarifies policy for mission-essential and time-sensitive formal training, exercise support, and assessment activities.

May 11, 2020

When should I contact the PCS Assist Team?

Close to 500 Coast Guard members have already moved, and the PCS Assist Teams are ready to help you too. Here’s what you need to know about the new PCS Assist Teams.

May 6, 2020

ALCOAST 160/20 COVID-19: Impacted Assignment Year 20 (AY20): PCS and HHG Shipments – Sitrep 4

​The Coast Guard continues to approach this year’s PCS season cautiously to balance risk to mission with risk to our members and their families. These bi-weekly SITREPs will continue to shape procedures, clarify any confusion, and respond to workforce feedback.

April 28, 2020

PCS Assist Team is now in place

The Permanent Change of Station (PCS) Assist Team is now in place and PCS moves are now authorized through May 22, according to ALCOAST 147/20.