USCG Pay & Personnel Center

Direct Access User Guides Retiree Self-Service E-Gov Travel System (ETS)

ETS SYSTEM MAINTENANCE AND UPDATE

Online Booking and reservation functions such as retrieving a reservation and cancelling reservations will be unavailable through the application beginning at 6:00PM (CST) Friday Jan. 24. through Saturday Jan. 25 at 9:00PM.

If you are needing reservations for emergent travel (departure within 4-6 hours) or to cancel reservations, please call the SATO to complete those reservation actions.

PASSWORD RESET

The password reset function in Direct Access doesn’t function as designed. The loss of functionality is a result of Direct Access’s migration to a cloud provider’s servers. We apologize for the inconvenience. Unfortunately, the Pay and Personnel Center (PPC) does not have oversight of Direct Access functionality. PPC has made the C5I Service Center aware of the degradation in password reset functionality. The C5I Service Center is working diligently to correct this issue. In the meantime, please submit a trouble ticket (or call), so one of our technicians can assist in resetting your password.

If your email address is NOT present or is incorrect, you will not be able to use the self-service password reset feature. Your business email address in DIRECT ACCESS must be added to the system or corrected. Active duty and Reserve members must contact your P&A office or Servicing Pay Office (SPO) for assistance to update.

Please note: Customer Care will no longer send password resets for active/reserve military members or civilian employees to personal email addresses. All password resets will be sent to USCG.MIL email addresses only. Do not submit multiple requests. Please allow 5 days upon submission for response.

Guide: Passwords and Set up/Update Security Questions

RETIRED PAY

At present, for temporary, permanent, VA offset, AEW’s, CRDP, and CRSC disability, we are encountering a processing delay due to systematic issues and a shortage of personnel. You remain our primary concern. We want to assure you that we are fully committed to resolving these issues promptly and handling your cases with utmost proficiency.

Customer Service Feedback

Mailing Address:

Commanding Officer (Staff Symbol)
U.S. Coast Guard
Pay & Personnel Center
444 S. E. Quincy St.
Topeka, KS 66683-3591

Telephone

(866) 772-8724
0730-1600 (Central time) M-F

E-Mail

PPC-DG-CustomerCare@uscg.mil

Web Content Manager

Tag: TVL

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The U.S. Department of Defense is committed to making its electronic and information technologies accessible to individuals with disabilities in accordance with Section 508 of the Rehabilitation Act (29 U.S.C. 794d), as amended in 1998. DoD websites use the WCAG 2.0 AA accessibility standard.

For persons with disabilities experiencing difficulties accessing content on a particular website, please use the form DoD Section 508 Form. In this form, please indicate the nature of your accessibility issue/problem and your contact information so we can address your issue or question. If your issue involves log in access, password recovery, or other technical issues, contact the administrator for the website in question, or your local helpdesk.