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U. S. Coast Guard Pay & Personnel Center

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WebNow Upgraded to "Perceptive Experience" - New Link

Effective September 17, 2021, WebNow will be upgraded to "Perceptive Experience". This upgrade only impacts the “view only” or web version – which is currently called WebNow, but is being upgraded to “Perceptive Experience”. New user access requests do not need to be completed. Users who previously logged into the WebNow link will now log into the Perceptive Experience URL using their old WebNow user ID and PW. This upgrade does not impact Perceptive Content, which is used for uploading documents. The SPO Access to the Electronically Im​aged PDR (EI‑PDR) user guide has been updated to reflect the upgrade. The URL for Perceptive Experience is https://imgprd01.direct-access.uscg.mil/experience. They system cannot be accessed outside of the Coast Guard network using the URL. The URL is not needed when accessing Perceptive Experience via Direct-Access.

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E-Mail News Updates

Subscribers to this list will receive notices and information on Coast Guard military pay and personnel policy and procedures. Subscribers will also be notified when active duty and reserve payslips are posted and of both scheduled and unscheduled outages affecting the Direct Access personnel system or the TPAX travel claim liquidation system. Additionally, subscribers will be updated when important information is posted to the Pay and Personnel Center's internet site.

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Mailing address:

Commanding Officer (Staff Symbol)
U.S. Coast Guard 
Pay & Personnel Center
444 S. E. Quincy St.
Topeka, KS 66683-3591

Telephone

(866) 772-8724
(785) 339-2000
For E-Gov Travel Sys (ETS) Call the 
hotline: 1-866-800-USCG (8724)

Fax

(785) 339-3780

E-Mail

Customer CarePPC-DG-CustomerCare@uscg.mil

Web Content Manager - PPC-SMB-PPC-PD@uscg.mil

Self-Service

Direct Access https://hcm.direct-access.uscg.mil
Log on to ETS/ETS Logo https://e2.gov.cwtsatotravel.com/

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Pay & Personnel News Updates from our Branches
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Tag: TVL

Oct. 20, 2021

Are You Ready for Open Season? Don’t Forget to Update DEERS

We’re less than a month away from TRICARE Open Season. That means it’s time to start thinking about your and your family’s health care needs for next year. Are you planning to make changes to your TRICARE plan? Will you be enrolling in a new plan for the first time or staying in the plan you already have? Regardless of your situation, make sure you show up as eligible for TRICARE in the Defense Enrollment Eligibility Reporting System (DEERS).

Oct. 19, 2021

Second Round for ETS Login Information

The Coast Guard’s new travel system – E-Gov Travel System or ETS – launched Oct. 1, 2021, and the initial 72-hour period for establishing ETS accounts is complete. Did you establish your account?

Oct. 14, 2021

E-Gov Travel System (ETS) Implementation Update One

The initial 72-hour period for establishing ETS accounts is complete. Members who did not establish accounts are encouraged to wait for a second email invitation from CWTSato Travel on 21 October 2021 which will open another 72-hour window to activate an account.

Oct. 4, 2021

ETS First Logon and ADVTRAV Profile Data Transfer

Per ALCOAST 361/21, the entire Coast Guard workforce (military, civilian and reserve) will receive invitations via an email from etravelservices@cwtsatotravel.com on 04 October 2021 to activate your account. These invitations will expire within 72 hours; failure to activate in the required timeline will create additional administrative workload on support staff. Commands should ensure all service members are provided adequate time to complete the activation process. Accounts will remain active for 90 days and members who have not logged on will receive a reminder to log in or risk the accounts being disabled.

Oct. 1, 2021

New Electronic Travel System Launches

Today is the day. The Coast Guard’s new electronic travel system, E-Gov Travel Service (ETS), is up and running. And so is the Coast Guard’s new Financial System Modernization System (FSMS). What does that mean for you?

Sept. 30, 2021

Temporary increase in BAH rates for Certain MHAs that have experienced abnormal rental cost increases due to COVID-2019

The financial landscape has affected many of us especially those that have relocated this year. In addition to the temporary extension in the temporary lodging expense (TLE) increase that was previously announced, the Secretary of Defense has authorized a temporary basic allowance for housing (BAH) increase for affected members within 56 military

Sept. 30, 2021

Financial System Modernization Solution (FSMS) Assist Support Team

This ALCOAST provides details about the launch and use of the FSMS ASSIST SUPPORT TEAM (FAST). FAST will utilize a tiered support system to efficiently answer questions regarding Cutover Financial System (CFS) and troubleshoot problems. Throughout the cutover period (01 October-17 November), obligations will be executed offline and entered in the CFS

Sept. 28, 2021

E-Gov Travel Service (ETS) List of Frequently Asked Questions Updated

Questions are coming in as we approach the ETS implementation date of 1 October 2021. We added links to User Guides & Quick Reference Cards. We added information about the Travel Assist Teams (TAT) and how to use your Government Travel Charge Card during the cutover.

Sept. 24, 2021

E-Gov Travel System (ETS) Travel Assist Team

ALCOAST 347/21: E-Gov Travel System (ETS) Travel Assist Team: The establishment and deployment of a Travel Assist Team (TAT) has been undertaken as part of the implementation of the ETS roll-out. This team will play a critical role during the implementation phase of ETS, easing the burdens during this transition for members and units. Our TAT members are assigned to designated geographic areas supporting the PPC Customer Call Center with inquiries from travelers and approvers using ETS.

Sept. 24, 2021

Direct Access Limited Availability Periods Scheduled for October 2021

Access to Direct Access will be limited to only those users who will be performing tasks associated with security update and data center move on the following dates: a. 0600 EDT, Saturday, 02 Oct 2021, through 0600 EDT, Tuesday, 05 Oct 2021. b. 0600 EDT, Friday, 29 Oct 2021, through 1600 EDT, Saturday, 30 Oct 2021.

Sept. 22, 2021

Temporary BAH Increase - Flag Voice 561

The Secretary of Defense has approved a temporary Basic Allowance for Housing (BAH) increase to 56 Military Housing Areas (MHAs) across the United States.

Sept. 16, 2021

Plan Ahead for Disasters With TRICARE

This year, we've seen the devastating effects of hurricanes, floods, snowstorms, and wildfires both in the U.S. and overseas. It's a stark reminder that natural disasters can happen anytime and anywhere. Planning ahead and staying informed can help keep you and your family safe.

Sept. 15, 2021

Fiscal Year 2022 "A" and "C" School Orders and TDY Travel Guidance

ALCOAST 341/21, Fiscal Year 2022 "A" and "C" School Orders and TDY Travel Guidance, clarifies "A" and "C" School TDY travel guidance, and highlights critical policy.

Sept. 15, 2021

Travel Assist Teams are Here to Help you Learn the New Electronic Travel System

The new travel system, E-Gov Travel System (ETS), implementation will begin on Oct. 1, 2021, the first quarter of fiscal year 2022 (Q1 of FY22). ETS is the Coast Guard’s all-in-one travel system that will assist our members with booking travel, creating and approving orders, and submitting travel claims.