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USCG Pay & Personnel Center             

DIRECT ACCESS CHALLENGES

Our Pay and Personnel Center team members are users of Direct Access –just like you– and are similarly impacted by challenges with the system.  Though the Pay and Personnel Center does not own or control repairs to Direct Access, we continue to advocate with the Program Office to prioritize repairs and the C5I Service Center to conduct those repairs.  We appreciate your patience and grace during this time period.

In essence, Direct Access is our ship . . . and our ship is damaged and undergoing depot-level repairs.  The crew at the Pay and Personnel Center are just as eager for Direct Access to come back to fully mission capable, so we can better serve our Coast Guard families.

Note: The issue which was preventing the issuance of PCS orders and entitlements has been resolved.  If you continue to experience issues with your PCS orders or entitlements, the Pay and Personnel Center PCS Assist Team is standing by to assist (844-727-2022, PCSAssist@uscg.mil).

mLINQS ISSUE

USCG is still facing an issue in mLINQS with selecting the "assigned to" option from the drop-down menu and in the employee tab for certain states such as California, Ohio, Connecticut and Maryland. mLINQS has indicated that this is not a problem with the mLINQS software, but rather a browser settings issue with the Coast Guard (the settings are currently inaccessible to the average user and unit IT support). We are currently in communication with CG-9336 to resolve this issue as soon as possible.

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Contact Us

Mailing address:

Commanding Officer (Staff Symbol)
U.S. Coast Guard 
Pay & Personnel Center
444 S. E. Quincy St.
Topeka, KS 66683-3591

Telephone

(866) 772-8724
 

E-Mail

Customer CarePPC-DG-CustomerCare@uscg.mil

Web Content Manager 

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Direct Access https://hcm.direct-access.uscg.mil
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Pay & Personnel News Updates from our Branches

ALCOAST 115/24 AY2024 HOUSEHOLD GOODS (HHG) AND MANDATORY CUSTOMER SATISFACTION SURVEY (CSS) INFORMATION

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The assignment year (AY) 2024 Household Good (HHG) transportation season will soon be upon us. To ensure all members have the most success with their movement of HHGs, commands are highly encouraged to provide each transferring or separating member with a copy of this ALCOAST and include HHG counseling on PCS check-out sheets. The transportation industry's peak season runs from 15 May to 31 August with the busiest time being between 15 June and 31 July. Members must book HHG shipments at the earliest opportunity to ensure a smooth transition and successful outcome. Trying to schedule a shipment during the busiest times (between 15 June and 31 July) may be challenging, and avoiding these peak times is highly recommended. Members should not cancel or enter into a rental agreement, lease, or buy/sell a home until they have verified with their local Transportation Office (TO) that the requested dates have been confirmed by the Transportation Service Provider (TSP).

ALCOAST 115/24