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Subscribers to this list will receive notices and information on Coast Guard military pay and personnel policy and procedures. Subscribers will also be notified when active duty and reserve payslips are posted and of both scheduled and unscheduled outages affecting the Direct Access personnel system or the TPAX travel claim liquidation system. Additionally, subscribers will be updated when important information is posted to the Pay and Personnel Center's internet site.

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Mailing address:

Commanding Officer (Staff Symbol)
U.S. Coast Guard 
Pay & Personnel Center
444 S. E. Quincy St.
Topeka, KS 66683-3591

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(866) 772-8724
(785) 339-2000
For E-Gov Travel Sys (ETS) Call the 
hotline: 1-866-800-USCG (8724)

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Customer CarePPC-DG-CustomerCare@uscg.mil

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Direct Access Maintenance and Limited Availability Periods Scheduled

Direct Access (DA) will not be available from 5:00 AM (Central Time) on Saturday, October 2, 2021 until 5:00 AM (Central Time), Tuesday, October 5, 2021. Access will be limited to only those users who will be performing tasks associated with security update and data center move.

DA will not be available from 5:00 PM (Central Time) on Friday, October 29, 2021 until 3:00 PM (Central Time), Saturday, October 30, 2021. Access will be limited to only those users who will be performing tasks associated with security update and data center move.

WebNow Upgraded to "Perceptive Experience" - New Link

Effective September 17, 2021, WebNow will be upgraded to "Perceptive Experience". This upgrade only impacts the “view only” or web version – which is currently called WebNow, but is being upgraded to “Perceptive Experience”. New user access requests do not need to be completed. Users who previously logged into the WebNow link will now log into the Perceptive Experience URL using their old WebNow user ID and PW. This upgrade does not impact Perceptive Content, which is used for uploading documents. The SPO Access to the Electronically Im​aged PDR (EI‑PDR) user guide has been updated to reflect the upgrade. The URL for Perceptive Experience is https://imgprd01.direct-access.uscg.mil/experience. They system cannot be accessed outside of the Coast Guard network using the URL. The URL is not needed when accessing Perceptive Experience via Direct-Access.

Pay & Personnel News Updates from our Branches

Joint Travel Regulations Update to Temporary Lodging Expense (TLE) - Flag Voice 556

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Colleagues, I am pleased to announce a revision to the Temporary Lodging Expense (TLE) authorization in the Joint Travel Regulations (JTR).  With Coast Guard support of the requested change, this approved revision allows for expedited review of a Service’s request to increase TLE for up to 60 days due to the severe housing shortage brought on by the COVID-19 pandemic.  This JTR change, however, is not retroactive for expenses incurred prior to 25 August 2021.

This change is not a blanket approval to increase all TLE to 60 days; it is intended to target those CONUS areas where the housing market is significantly stressed by the pandemic.  This JTR change will allow Commanding Officers/Officers in Charge that are aware of severe housing shortages in their area of responsibility to work with the respective Local Housing Office to complete a TLE Data Request form and submit it to the Office of Military Personnel Policy (CG-133).  After a completed TLE extension request is received by CG-133, the request will be validated and transmitted to the Per Diem, Travel, and Transportation Allowance Committee for final consideration and approval/disapproval.

To help guide your subordinate commands through this process, you will soon see:

1. An ALCOAST providing the specific steps to request the TLE Extension. (309/21)
2. An informational MyCG article on the update to the JTR.

Although we are well into this PCS season, I ask you to work with all members to support their PCS efforts and help them understand this new revision to the JTR.  I’m sure there will be questions, and if so, please direct them to HQS-DG-LST-CG-1332-TRAVEL@uscg.mil.  Thank you for your leadership in another challenging transfer season.

Eric C. Jones
Rear Admiral, USCG
Assistant Commandant for Human Resources