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U. S. Coast Guard Pay & Personnel Center

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Subscribers to this list will receive notices and information on Coast Guard military pay and personnel policy and procedures. Subscribers will also be notified when active duty and reserve payslips are posted and of both scheduled and unscheduled outages affecting the Direct Access personnel system or the TPAX travel claim liquidation system. Additionally, subscribers will be updated when important information is posted to the Pay and Personnel Center's internet site.

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Mailing address:

Commanding Officer (Staff Symbol)
U.S. Coast Guard 
Pay & Personnel Center
444 S. E. Quincy St.
Topeka, KS 66683-3591

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(866) 772-8724
(785) 339-2200

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PPC-DG-CustomerCare@uscg.mil

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https://webtpax.osc.uscg.mil/ (copy and paste into address bar, must be on a CG Workstation. Web-Tpax cannot be accessed via the internet)

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PPC Call Center Phone Contact Update

Effective Monday, 11 May 2020, PPC's Call Center will resume taking live phone calls.  

The phone number for PPC Customer Care is 1-866-772-8724 and the hours of operation are 0700 - 1600 Central Time.

All customers are encouraged to submit trouble tickets through electronic means, if possible. You can submit a trouble ticket by emailing PPC-DG-CustomerCare@uscg.mil. For those with CG Portal access, you can submit the online trouble ticket form found at https://cg.portal.uscg.mil/units/ppc/SitePages/Contact Us.aspx. Thank you!

Pay & Personnel News Updates from our Branches

Results:
Tag: Separations

July 17, 2020

2021 Senior Enlisted Continuation Board TimeLine

​ALCGENL message 136/20 provides a timeline and amplifying guidance for the 2021 SECB. Similar to High Year Tenure (HYT), the title denotes the year in which the non-continued members must retire. For the 2021 SECB, active duty enlisted members in paygrades E-7 to E-9 shall become candidates for SECB when they have greater than or equal to 20 years, but less than 21 years of active military service, and greater than or equal to 25 years, but less than 26 years of active military service, on 31 December 2020.

July 7, 2020

Available Now: TRICARE Retiring from the National Guard or Reserve Brochure

Are you a National Guard or Reserve member who has retired or is about to retire? When you retire from the National Guard or Reserve, your TRICARE coverage changes. Learn how TRICARE options may change for you and your family and what you must do.

June 24, 2020

Procedures for Processing Conscientious Objectors

COMMANDANT INSTRUCTION 1900.8A establishes policy, assigns responsibilities, and prescribes procedures governing conscientious objectors and processing requests for discharge or change of duty assignment based on conscientious objection.

June 2, 2020

Temporary Separation Guides Published

ALCGPSC message 064/20 announces the publication of the Temporary Separation Guide for Officers and the Temporary Separation Guide for Enlisted, which provide guidance and procedural information to support Coast Guard personnel and commands in navigating the processes and procedures for Temporary Separation (TEMPSEP) from the Coast Guard and return to active duty. 

May 6, 2020

Campaign to Retain offers servicemembers a softer landing

The Commandant’s “Campaign to Retain” officially kicked off last week. Given the challenges that COVID-19 has posed to the Coast Guard’s ability to recruit and train personnel, the Campaign to Retain seeks to preserve the Coast Guard’s unique talent and extend opportunities for members that were planning to leave the Service this year.

April 28, 2020

Coast Guard kicks off “Campaign to Retain”

The Coast Guard is encouraging members not to separate or retire just yet.

Feb. 25, 2020

PCS Entitlements / Advances, TLE and Separation Leave Calculator

The 2020 PCS Entitlements / Advances, TLE & Separation Leave Calculator is now online

Jan. 29, 2020

How TRICARE For Life Eligibility, Enrollment Works

Are you wondering what the TRICARE For Life (TFL) program is and whether you're eligible? TFL is Medicare-wraparound coverage for TRICARE beneficiaries who have Medicare Part A and Part B. This is regardless of your age or where you live. It provides comprehensive health care coverage. With TFL, you also get prescription coverage under the TRICARE Pharmacy Program.

Jan. 24, 2020

Don't Forget to Update DEERS

Make sure that your records in the Defense Enrollment Eligibility Reporting System (DEERS) are up to date with your latest life events.

June 22, 2019

Direct Access Orders Integration Process

The Orders Integration Process explained.

June 21, 2019

Process for Adding a Separation/Retirement TONO/LOA to DA Orders

Direct Access no longer automatically adds a Travel Order Number(TONO)/Line of Accounting(LOA) to Separation and Retirement Orders. TONOs/LOAs are now added by DCMS-831 (PCS TONO Funds Manager) if the member elects to relocate upon separation/retirement to their Home of Record/Home of Selection. This change will ensure that the Coast Guard only allocates funds to members who are actually moving/incurring costs.

June 20, 2019

Reserve Classification and Category on RELAD Transactions

SPO auditors reminded to review all data entry before approving transactions.

June 20, 2019

Amending Separation Orders to a later date

The process for amending a separation order is determined by the status of the order.

June 19, 2019

Separation Processing Reminder - Terminal Leave

All leave must be accounted for upon separation.

June 18, 2019

Separations - Issues with Delay En route and Approvals

All separations can and should be approved as soon as all the information is completed on the separation orders (prior to or on the day of departing on terminal leave).