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U. S. Coast Guard Pay & Personnel Center

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WebNow Upgraded to "Perceptive Experience" - New Link

Effective September 17, 2021, WebNow will be upgraded to "Perceptive Experience". This upgrade only impacts the “view only” or web version – which is currently called WebNow, but is being upgraded to “Perceptive Experience”. New user access requests do not need to be completed. Users who previously logged into the WebNow link will now log into the Perceptive Experience URL using their old WebNow user ID and PW. This upgrade does not impact Perceptive Content, which is used for uploading documents. The SPO Access to the Electronically Im​aged PDR (EI‑PDR) user guide has been updated to reflect the upgrade. The URL for Perceptive Experience is https://imgprd01.direct-access.uscg.mil/experience. They system cannot be accessed outside of the Coast Guard network using the URL. The URL is not needed when accessing Perceptive Experience via Direct-Access.

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E-Mail News Updates

Subscribers to this list will receive notices and information on Coast Guard military pay and personnel policy and procedures. Subscribers will also be notified when active duty and reserve payslips are posted and of both scheduled and unscheduled outages affecting the Direct Access personnel system or the TPAX travel claim liquidation system. Additionally, subscribers will be updated when important information is posted to the Pay and Personnel Center's internet site.

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Contact Us

Mailing address:

Commanding Officer (Staff Symbol)
U.S. Coast Guard 
Pay & Personnel Center
444 S. E. Quincy St.
Topeka, KS 66683-3591

Telephone

(866) 772-8724
(785) 339-2000
For E-Gov Travel Sys (ETS) Call the 
hotline: 1-866-800-USCG (8724)

Fax

(785) 339-3780

E-Mail

Customer CarePPC-DG-CustomerCare@uscg.mil

Web Content Manager - PPC-SMB-PPC-PD@uscg.mil

Self-Service

Direct Access https://hcm.direct-access.uscg.mil
Log on to ETS/ETS Logo https://e2.gov.cwtsatotravel.com/

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Pay & Personnel News Updates from our Branches
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Tag: RAS

Oct. 21, 2021

Register to Join Nov. 4 Webinar on TRICARE Open Season

TRICARE Open Season is almost here. So, get ready. Starting Nov. 8, you have a chance to make changes to your TRICARE health plan for the upcoming plan year. If you have questions about open season, join the TRICARE webinar, “Making the Most of the TRICARE Open Season,” on Nov. 4 at 1 p.m. ET to learn about your coverage options for 2022.

Oct. 20, 2021

Are You Ready for Open Season? Don’t Forget to Update DEERS

We’re less than a month away from TRICARE Open Season. That means it’s time to start thinking about your and your family’s health care needs for next year. Are you planning to make changes to your TRICARE plan? Will you be enrolling in a new plan for the first time or staying in the plan you already have? Regardless of your situation, make sure you show up as eligible for TRICARE in the Defense Enrollment Eligibility Reporting System (DEERS).

Oct. 19, 2021

Action Required: Renew Your Dependent's USID Card by Oct. 31

Deadlines to use expired Uniformed Services Identification (USID) cards are rapidly approaching. October 31, 2021, dependents of active duty members, and for reserve and National Guard personnel and their dependents. January 31, 2022, for retirees and their dependents, and all other populations in accordance with service policy to facilitate access to benefits, privileges, and military facilities.

Sept. 29, 2021

TRICARE Pharmacy Copayments to Increase in 2022

Do you get your prescription drugs through TRICARE Pharmacy Home Delivery or at a TRICARE retail network pharmacy? If so, you'll pay anywhere from $1 to $8 more in copayments starting Jan. 1. These costs changes won't affect all beneficiaries.

Sept. 24, 2021

Direct Access Limited Availability Periods Scheduled for October 2021

Access to Direct Access will be limited to only those users who will be performing tasks associated with security update and data center move on the following dates: a. 0600 EDT, Saturday, 02 Oct 2021, through 0600 EDT, Tuesday, 05 Oct 2021. b. 0600 EDT, Friday, 29 Oct 2021, through 1600 EDT, Saturday, 30 Oct 2021.

Sept. 22, 2021

Retiring From the Service? Get to Know Your TRICARE Options

If you're getting ready to retire from active duty or reserve service, your goal is likely to make a smooth transition to civilian life. TRICARE can help you do that. When you retire from active duty or retire from the National Guard or Reserve, you'll experience a TRICARE Qualifying Life Event (QLE). QLEs open a 90-day window where you can enroll in a new TRICARE health plan or change your coverage.

Sept. 17, 2021

TRICARE Health Matters Newsletter, Issue 3 2021

Catch up on the latest TRICARE news with this quarterly newsletter. Some of the articles you can read include: TRICARE Open Season Begins Nov. 8; Prepare Now for 2022 Enrollment Changes How TRICARE Works When You Have Other Health Insurance Manage Your Prescriptions Using the Express Scripts Mobile App How TRICARE Prime and TRICARE Select Differ Download the latest East Region or West Region newsletter at www.tricare.mil/publications.

Sept. 16, 2021

Plan Ahead for Disasters With TRICARE

This year, we've seen the devastating effects of hurricanes, floods, snowstorms, and wildfires both in the U.S. and overseas. It's a stark reminder that natural disasters can happen anytime and anywhere. Planning ahead and staying informed can help keep you and your family safe.

Sept. 16, 2021

Mailing Address and End-Year Tax Documents

END OF THE CURRENT TAX SEASON IS FAST APPROACHING! All retirees and annuitants are reminded that the Mailing Address listed in Direct Access (DA) is the address all your year-end tax documents will be sent to. Please note that your Home Address will NOT be used for these mailings.

Sept. 7, 2021

Take Advantage of New Resources Through the TRICARE Overseas Program

Did you know the TRICARE Overseas Program made changes on Sept. 1 to improve your patient experience? You now have access to a wide range of new resources to help you get the care you need. Here's a closer look at what's changed and how it can help you and your family.

Sept. 7, 2021

Reminder: Beginning January 1, 2022, PPC (RAS) will no longer accept Form CG-4700

CG Form 4700, Coast Guard, PHS & NOAA Retired Pay Account Worksheet and Survivor Benefit Plan Election is being phased out. Coast Guard, PHS and NOAA personnel will join their DoD counterparts and begin using DD Form 2656, Data for Payment of Retired Personnel to establish their retired pay accounts at the Pay & Personnel Center.

Aug. 17, 2021

TRICARE Dental Program Newsletter - Issue 3, 2021

This newsletter is for TRICARE beneficiaries who have dental coverage through the TRICARE Dental Program. In this issue, you can learn about dental safety procedures in place to protect you from COVID-19, changes to your TDP annual maximum, tips to keep your gums and teeth healthy, and more.

Aug. 5, 2021

Explore TRICARE Coverage Options for Your College Student

Is your son or daughter heading off to college this fall? If so, congratulations. As your child prepares for college, you may have questions about how it affects their TRICARE coverage. Here are some answers that may help.

July 26, 2021

The Long Blue Line - Summer 2021

The Retiree Newsletter - The Long Blue Line, summer 2021 edition is now available at https://www.longblueline.org/

July 23, 2021

Does your Uniformed Services Identification (USID) card expire soon?

The DoD is providing extending the expiration date for some Uniformed Services Identification (USID) cards.