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U. S. Coast Guard Pay & Personnel Center

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Subscribers to this list will receive notices and information on Coast Guard military pay and personnel policy and procedures. Subscribers will also be notified when active duty and reserve payslips are posted and of both scheduled and unscheduled outages affecting the Direct Access personnel system or the TPAX travel claim liquidation system. Additionally, subscribers will be updated when important information is posted to the Pay and Personnel Center's internet site.

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Mailing address:

Commanding Officer (Staff Symbol)
U.S. Coast Guard 
Pay & Personnel Center
444 S. E. Quincy St.
Topeka, KS 66683-3591

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(866) 772-8724
(785) 339-2200

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PPC-DG-CustomerCare@uscg.mil

Self-Service

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https://webtpax.osc.uscg.mil/ (copy and paste into address bar, must be on a CG Workstation. Web-Tpax cannot be accessed via the internet)

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PPC Call Center Phone Contact Update

Effective Monday, 11 May 2020, PPC's Call Center will resume taking live phone calls.  

The phone number for PPC Customer Care is 1-866-772-8724 and the hours of operation are 0700 - 1600 Central Time.

All customers are encouraged to submit trouble tickets through electronic means, if possible. You can submit a trouble ticket by emailing PPC-DG-CustomerCare@uscg.mil. For those with CG Portal access, you can submit the online trouble ticket form found at https://cg.portal.uscg.mil/units/ppc/SitePages/Contact Us.aspx. Thank you!

Pay & Personnel News Updates from our Branches

Results:
Tag: Retired

Aug. 7, 2020

Got TRICARE For Life Questions? Join Aug. 20 Webinar

Do you have questions about TRICARE For Life (TFL)? Not sure if you're eligible for TFL, or how coverage works? Join the "What is TRICARE For Life?" webinar on Aug. 20, from 1 to 2 p.m. ET to get your TFL questions answered. The webinar will discuss TFL eligibility, how TFL and Medicare work together, TFL costs, and much more.

July 31, 2020

Improved TRICARE Formulary Search Tool Helps You Learn About Your Prescriptions

Do you have questions about your prescriptions or medications? The TRICARE Formulary Search Tool is an educational tool that can help. The updated tool makes it easier to look up specific information about your prescription drug.

July 29, 2020

COVID-19 Testing: What TRICARE Covers

You may have questions about COVID-19 testing. Two kinds of tests are used to determine SARS-CoV-2 (the virus that causes COVID-19) infection: diagnostic (viral) and antibody testing. It's important you know the difference between the tests, how to get tested, and what TRICARE covers.

July 21, 2020

Getting ready for a move? Have travel plans? TRICARE Select® Navigator might be the right tool to help you stay healthy in a new place

Eligible TRICARE Select enrollees have a new resource that can help them stay healthy—even when they are in a new place. From dealing with an injury while travelling to finding a new doctor when you move, a new program from TRICARE can help eligible TRICARE Select enrollees.

July 17, 2020

TRICARE Dental Program Enrollees Receive Annual Maximum Increase

​In response to COVID-19, the annual maximum for TRICARE Dental Program (TDP) enrollees was raised. TDP enrollees now have an additional $300 of coverage for their dental care this contract year. The contract year runs from May 1, 2020 to April 30, 2021. It's the latest of recent TRICARE changes introduced to improve your access to care during the national emergency due to the coronavirus pandemic.

July 16, 2020

TRICARE Qualifying Life Event: Marriage

If you're newly married or marriage is in your immediate future, it's important to learn how getting married impacts your health plan options. Spouses of service members are eligible for TRICARE coverage. Your spouse's options will depend on your military status and where you live. To learn more, read the article.

July 13, 2020

What's a TRICARE Qualifying Life Event?

A Qualifying Life Event (QLE) is a certain change in your life, such as moving, marriage, birth of a child, or retirement from active duty. This means TRICARE health plan options for you and your family may change. Learn how certain life events may change your TRICARE health plan options.

July 7, 2020

Available Now: TRICARE Retiring from the National Guard or Reserve Brochure

Are you a National Guard or Reserve member who has retired or is about to retire? When you retire from the National Guard or Reserve, your TRICARE coverage changes. Learn how TRICARE options may change for you and your family and what you must do.

June 26, 2020

TRICARE FAQs: COVID-19 and Telemedicine Services

As you begin to schedule a doctor's appointment, you may have questions about your TRICARE benefit. You can find answers to your frequently asked questions (FAQs) and more on the TRICARE Coronavirus FAQs page. The following are some of the most frequently asked questions about telemedicine or telehealth and COVID-19.

June 23, 2020

Changes Coming Soon for Some TRICARE Select Retired Beneficiaries

Starting on Jan. 1, 2021, TRICARE Select Group A retired beneficiaries must pay monthly enrollment fees in order to maintain their TRICARE health coverage. This is a change, and the first time this beneficiary group will pay enrollment fees. Here the key points you need to know.

June 3, 2020

Direct-Access Password Reset Guidance

During a recent Direct Access (DA) system upgrade, the forgot password security question "What is your mother's maiden name?" was disabled in DA to reduce the possibility of a compromise of personally identifiable information (PII). For users who originally chose this as a security question, the hint question will now default to "What town were you born in?" but the ANSWER has NOT changed from what the user originally established for "What is your mother's maiden name?"

June 2, 2020

TRICARE Health Matters Newsletter Issue 2, 2020

Do you want to learn more about how to get health care, telehealth appointments, and prescriptions during COVID-19? Here are just some of the articles you can read in the latest issue of the TRICARE Health Matters Newsletter: TRICARE Responds to the COVID-19 Crisis Pharmacy Options: Filling Prescriptions When Social Distancing Getting Care During COVID-19 Staying Mentally Fit at Home

May 29, 2020

TRICARE Plan Options for Young Adults

Graduation season is upon us. According to the National Center for Education Statistics, 2.96 million students are expected to earn their associate's or bachelor's degree this year. But celebrations look different. Due to COVID-19 and social distancing, high school and college graduates aren't gathering in auditoriums wearing caps and gowns. Still, as they age, it's good to know that TRICARE transitions with your kids as they become adults.

May 22, 2020

Temporary Changes to Identification Card Renewal Policies During COVID-19 – Update – CAC/LAC Certificate Rekeying

ALCOAST 190/20 announces temporary policy changes, in addition to those announced in ALCOAST 139/20, for renewal of Common Access Cards (CAC) and Logical Access Cards (LACs) in response to COVID-19. These changes are mandated by the Department of Defense (DoD), and apply to all military services, including the Coast Guard. Policy changes, such as use of expired CACs with updated certificates, is an example of additional efforts available to minimize in-person visits to DEERS/RAPIDS offices to ensure the health and safety of all personnel and beneficiaries. The guidance is in effect for CAC and LAC holders through 30 September 2020.

May 21, 2020

Appointments, Immunity, and Scams: COVID-19 Myths vs. Facts

Are you wondering how to access health care during COVID-19? Do you have questions about developing immunity, or how to respond to TRICARE scams? Get help using TRICARE resources, FAQs, and read these "myths vs. facts." To learn more, read the article.