USCG Pay & Personnel Center

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Mailing Address:

Commanding Officer (Staff Symbol)
U.S. Coast Guard
Pay & Personnel Center
444 S. E. Quincy St.
Topeka, KS 66683-3591

Telephone

(866) 772-8724
0730-1600 (Central time) M-F

E-Mail

PPC-DG-CustomerCare@uscg.mil

Web Content Manager

FSMS WILL BE UNAVAILABLE 01 OCT 24 to 15 OCT 24

For further instructions please use: ALCGFINANCE 033/24 SUBJ: ENTERING AND RECORDING COMMITMENTS AND OBLIGATIONS DURING EARLY FY25 FSMS DOWNTIME > United States Coast Guard > Coast Guard Pay and Personnel News (uscg.mil)

DIRECT ACCESS CHALLENGES

Our Pay and Personnel Center team members are users of Direct Access –just like you– and are similarly impacted by challenges with the system. Though the Pay and Personnel Center does not own or control repairs to Direct Access, we continue to advocate with the Program Office to prioritize repairs and the C5I Service Center to conduct those repairs. We appreciate your patience and grace during this time period.

In essence, Direct Access is our ship . . . and our ship is damaged and undergoing depot-level repairs. The crew at the Pay and Personnel Center are just as eager for Direct Access to come back to fully mission capable, so we can better serve our Coast Guard families.

RETIRED PAY

At present, for temporary, permanent, VA offset, AEW’s, CRDP, and CRSC disability, we are encountering a processing delay due to systematic issues and a shortage of personnel. You remain our primary concern. We want to assure you that we are fully committed to resolving these issues promptly and handling your cases with utmost proficiency.

Pay & Personnel News Updates from our Branches

2024 Tax Season Preparations for Retired & Annuitant 1099R Delivery - ACT NOW

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Nov. 8, 2023 —

For the 2024 tax season, the Pay and Personnel Center will mail 1099Rs to all retirees and annuitants in January 2024. Therefore, it is imperative that your mailing address is current in DA. Now is the time to update your records at https://www.dcms.uscg.mil/ppc/ras/ (under “Update Contact Information”), and this will need to be done by 19 December 2023 because DA Self-Service will be unavailable the remainder of the year. Don’t wait until 2024! If your 1099R is sent to an old address, a replacement copy will only be available by electronic means. Of course, the fastest and most reliable way to obtain your 1099R is by downloading it yourself via Self-Service in DA.

Under special circumstances, replacement paper copies can be requested by following instructions on the PPC website at https://www.dcms.uscg.mil/ppc/ras/ (under “Request Duplicate 1099R and/or 1095B”).

Cyber security requirements dictate that passwords expire every 30 days. You are encouraged to ensure your password is updated regularly to avoid delays in obtaining tax documents.