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U. S. Coast Guard Pay & Personnel Center

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WebNow Upgraded to "Perceptive Experience" - New Link

Effective September 17, 2021, WebNow will be upgraded to "Perceptive Experience". This upgrade only impacts the “view only” or web version – which is currently called WebNow, but is being upgraded to “Perceptive Experience”. New user access requests do not need to be completed. Users who previously logged into the WebNow link will now log into the Perceptive Experience URL using their old WebNow user ID and PW. This upgrade does not impact Perceptive Content, which is used for uploading documents. The SPO Access to the Electronically Im​aged PDR (EI‑PDR) user guide has been updated to reflect the upgrade. The URL for Perceptive Experience is https://imgprd01.direct-access.uscg.mil/experience. They system cannot be accessed outside of the Coast Guard network using the URL. The URL is not needed when accessing Perceptive Experience via Direct-Access.

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E-Mail News Updates

Subscribers to this list will receive notices and information on Coast Guard military pay and personnel policy and procedures. Subscribers will also be notified when active duty and reserve payslips are posted and of both scheduled and unscheduled outages affecting the Direct Access personnel system or the TPAX travel claim liquidation system. Additionally, subscribers will be updated when important information is posted to the Pay and Personnel Center's internet site.

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Mailing address:

Commanding Officer (Staff Symbol)
U.S. Coast Guard 
Pay & Personnel Center
444 S. E. Quincy St.
Topeka, KS 66683-3591

Telephone

(866) 772-8724
(785) 339-2000
For E-Gov Travel Sys (ETS) Call the 
hotline: 1-866-800-USCG (8724)

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(785) 339-3780

E-Mail

Customer CarePPC-DG-CustomerCare@uscg.mil

Web Content Manager - PPC-SMB-PPC-PD@uscg.mil

Self-Service

Direct Access https://hcm.direct-access.uscg.mil
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Pay & Personnel News Updates from our Branches
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Tag: retirement

Sept. 29, 2021

TRICARE Pharmacy Copayments to Increase in 2022

Do you get your prescription drugs through TRICARE Pharmacy Home Delivery or at a TRICARE retail network pharmacy? If so, you'll pay anywhere from $1 to $8 more in copayments starting Jan. 1. These costs changes won't affect all beneficiaries.

Sept. 22, 2021

Retiring From the Service? Get to Know Your TRICARE Options

If you're getting ready to retire from active duty or reserve service, your goal is likely to make a smooth transition to civilian life. TRICARE can help you do that. When you retire from active duty or retire from the National Guard or Reserve, you'll experience a TRICARE Qualifying Life Event (QLE). QLEs open a 90-day window where you can enroll in a new TRICARE health plan or change your coverage.

Sept. 17, 2021

TRICARE Health Matters Newsletter, Issue 3 2021

Catch up on the latest TRICARE news with this quarterly newsletter. Some of the articles you can read include: TRICARE Open Season Begins Nov. 8; Prepare Now for 2022 Enrollment Changes How TRICARE Works When You Have Other Health Insurance Manage Your Prescriptions Using the Express Scripts Mobile App How TRICARE Prime and TRICARE Select Differ Download the latest East Region or West Region newsletter at www.tricare.mil/publications.

Sept. 16, 2021

Plan Ahead for Disasters With TRICARE

This year, we've seen the devastating effects of hurricanes, floods, snowstorms, and wildfires both in the U.S. and overseas. It's a stark reminder that natural disasters can happen anytime and anywhere. Planning ahead and staying informed can help keep you and your family safe.

Sept. 16, 2021

Mailing Address and End-Year Tax Documents

END OF THE CURRENT TAX SEASON IS FAST APPROACHING! All retirees and annuitants are reminded that the Mailing Address listed in Direct Access (DA) is the address all your year-end tax documents will be sent to. Please note that your Home Address will NOT be used for these mailings.

Sept. 7, 2021

Take Advantage of New Resources Through the TRICARE Overseas Program

Did you know the TRICARE Overseas Program made changes on Sept. 1 to improve your patient experience? You now have access to a wide range of new resources to help you get the care you need. Here's a closer look at what's changed and how it can help you and your family.

Sept. 7, 2021

Reminder: Beginning January 1, 2022, PPC (RAS) will no longer accept Form CG-4700

CG Form 4700, Coast Guard, PHS & NOAA Retired Pay Account Worksheet and Survivor Benefit Plan Election is being phased out. Coast Guard, PHS and NOAA personnel will join their DoD counterparts and begin using DD Form 2656, Data for Payment of Retired Personnel to establish their retired pay accounts at the Pay & Personnel Center.

Aug. 5, 2021

Explore TRICARE Coverage Options for Your College Student

Is your son or daughter heading off to college this fall? If so, congratulations. As your child prepares for college, you may have questions about how it affects their TRICARE coverage. Here are some answers that may help.

July 26, 2021

The Long Blue Line - Summer 2021

The Retiree Newsletter - The Long Blue Line, summer 2021 edition is now available at https://www.longblueline.org/

June 21, 2021

Retiring from Active Duty? You Need This TRICARE Brochure

When you retire from active duty, you experience a major life change. Some parts of your TRICARE coverage will also change. Wouldn't it be helpful if you had a resource you could download? Check out the TRICARE Retiring from Active Duty Brochure for information you need to know.

June 7, 2021

TRICARE Health Coverage Options for Young Adults

Is your child graduating from college this year? Or, are they a recent graduate? This is typically a time of transitions, whether to a new job, home, or city. It's also a time for many new graduates to transition to their own independent health care coverage. If your child is one of them, TRICARE Young Adult is one of several health care coverage options that may fit their needs.

May 27, 2021

Eligible for TRICARE For Life? What This Means for Your Family’s Coverage

Will you be turning age 65 this year? Your TRICARE For Life (TFL) coverage begins on the first day you have both Medicare Part A and Part B. Here's a look at what you need to know about TFL and what happens to your family's TRICARE coverage once you become eligible for TFL benefits.

May 26, 2021

How to open the DD-2656 and other advanced PDF forms on a CG standard workstation.

Many people will try opening a PDF form and find that they get an error that says "Please wait." This is not a problem with the form but has to do with the set-up of your computer's browser as the default for opening Adobe Acrobat forms. Many computers use the browser's built-in PDF viewer as the default for opening Adobe forms, but the browser's viewer cannot handle the macros built into the form. The simple solution to this problem is to save the form to your computer and then open the form by starting Acrobat Reader DC (from the start menu) and use it to open the form from its saved location. This should open the form in Adobe Acrobat Reader DC rather than your browser, allowing full functionality.

May 24, 2021

Available Now: Download Your Region's TRICARE Health Matters Newsletter Today!

Download the latest East Region or West Region newsletter at www.tricare.mil/publications.

May 18, 2021

Former Spouse – Annual Certification No Longer Required

The yearly certification that former spouses who receive division of retired pay pursuant to  the Uniformed Services Former Spouses’ Protection Act (FSPA) have completed in the past are no longer required.  Consequently, former spouses won’t be receiving a reminder to file their yearly certification forms.