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U. S. Coast Guard Pay & Personnel Center

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Direct Access Self-Service Password Reset Offline

PPC is aware of the Direct Access "Forgot Password" issue resulting in customers not receiving an email with the link to reset their password. Direct Access programmers are currently working to resolve this, but there is no estimated time to resolution. Because of this issue, we are currently experiencing an extremely high volume of password reset requests. Please be advised it could take up to 3 business days for PPC to reset your password.

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Subscribe to our E-Mail News Updates

Subscribers to this list will receive notices and information on Coast Guard military pay and personnel policy and procedures. Subscribers will also be notified when active duty and reserve payslips are posted and of both scheduled and unscheduled outages affecting the Direct Access personnel system or the TPAX travel claim liquidation system. Additionally, subscribers will be updated when important information is posted to the Pay and Personnel Center's internet site.

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Contact Us

Mailing address:

Commanding Officer (Staff Symbol)
U.S. Coast Guard 
Pay & Personnel Center
444 S. E. Quincy St.
Topeka, KS 66683-3591

Telephone

(866) 772-8724
(785) 339-2200

E-Mail

PPC-DG-CustomerCare@uscg.mil

Self-Service

Direct Access Direct-Access
Log on to TPAXWeb-TPAX
https://webtpax.osc.uscg.mil/ (copy and paste into address bar, must be on a CG Workstation. Web-Tpax cannot be accessed via the internet)

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Pay & Personnel News Updates from our Branches

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Tag: retirement

Aug. 22, 2019

Be Disaster Prepared With TRICARE

Weather events and natural disasters are, by nature, unpredictable. But you can predict what you should do before, during, and after an emergency. Being prepared for events like wildfires, floods, and hurricanes can help keep you and your family safe. A disaster may change access to your TRICARE benefit, prescriptions, and medical resources.

Aug. 20, 2019

Wisconsin Withholding Tax Rates Unchanged but Tax Rates Reduced

The individual income tax rates for taxable years 2019 and 2020 will be reduced as explained in Wisconsin Tax Bulletin 206. However, the current withholding tax rates will continue for 2019 and 2020. The withholding rates are available in Publication W-166, Withholding Tax Guide, for payroll periods beginning on or after April 1, 2014.

July 26, 2019

In Case You Missed It | TRICARE West Region e-Updates July 2019

How Moving May Affect Your TRICARE Coverage; Understanding Claim Appeals Versus Claim Reviews; What to do Following a Qualifying Life Event (QLE); Take Advantage of West Region Resources; Urgent Care Basics; Extended Care Health Option (ECHO) for Families with Special Needs; TRICARE Coverage for Students Heading to College; Summer Plans Could Affect You and Your Medication; A Simple Way to Learn to Make Healthy Changes; Back Pain Resources

July 24, 2019

Get to Know Your TRICARE Retired Reserve Plan

TRICARE Retired Reserve (TRR) is a premium-based health plan that provides medical coverage for retired National Guard and Reserve members under age 60. A premium-based health plan means you pay monthly premiums, in addition to other costs for your health care. TRR coverage is similar to TRICARE Select coverage, with the same retiree copayments or cost-shares and choice of providers.

July 23, 2019

FEDVIP Provides Vision Coverage to TRICARE Beneficiaries

Routine eye exams can help keep your vision strong. The National Eye Institute reports that a comprehensive eye exam can identify common vision problems and prevent diseases that may lead to vision loss or blindness. TRICARE health plans may include an eye exam or other services to diagnose and treat eye conditions. Your eye exam coverage is different based on who you are, your health plan option, and your age.

June 26, 2019

Moving? Update DEERS for Uninterrupted TRICARE Coverage

Summer is when you and your family may fulfill new orders and move to a new duty station. If you move this summer, don't forget to update your information in the Defense Enrollment Eligibility Reporting System (DEERS). Being able to use TRICARE depends on keeping DEERS up to date.

June 14, 2019

TRICARE Extended Care Health Option Helps Families with Special Needs

Do you have a family member with special needs? Do they need health care services beyond those covered by their current TRICARE health plan? The TRICARE Extended Care Health Option (ECHO) may be right for them. ECHO provides supplemental health care coverage for active duty family members with a qualifying mental or physical disability.

June 14, 2019

TRIWEST - In Case You Missed It eNewsletter 2019

Adding a New Family Member Opens a Qualifying Life Event; Military Kids Connect Program; Coverage Now Available for Banked Donor Milk; Updating Other Health Insurance; Retiring From Active Duty Status Retro Enrollment; ‚ÄčTRICARE Young Adult for Young Adults; Getting Care While Traveling; Re-Branded Tobacco Education Campaign; Register for Health Teleclasses; Need Help Losing Weight?

June 12, 2019

Moving Away to College May Change Your Child's TRICARE Options

Is your student heading away to college this fall? TRICARE coverage of eligible dependents extends to college students. A change of address, such as moving to a new country, city, region, or ZIP+4 code is a TRICARE Qualifying Life Event (QLE). If this QLE applies to your student, you have 90 days from the date of the address change to change his or her TRICARE Prime or TRICARE Select health plan.

May 29, 2019

Your Child Transitioning to Adulthood with TRICARE Young Adult

Did your child graduate from college, but hasn't yet launched a career? Not to worry, TRICARE may still be available to provide health care coverage. A change in family composition, like when your child becomes an adult, is a TRICARE Qualifying Life Event. After your child turns age 21, they're no longer eligible for regular TRICARE.

May 24, 2019

Health Matters Newsletter (West Region) Issue 2019-2

When Life Happens: What to Do After a Qualifying Life Event; Adding a Family Member? Enrolling Newborn and Children in a TRICARE Health Plan; Navigating Your Summer Move with TRICARE; TRICARE Coverage for College Students; TRICARE West Website Tools and Registration Tips; Update DEERS to Maintain TRICARE Eligibility; Save Time and View Referrals and Authorizations Online; Protect Your Skin, Minimize Your Skin Cancer Risks; FAQ Corner

May 22, 2019

Retired Pay "High-3" Calculator Launched

The Department of Defense has introduced a new "legacy" High-3 Retirement Calculator to help members (Active Duty and Reserve) under the high-3 retirement system to estimate their retired pay. 

May 22, 2019

Download Your Region's TRICARE Health Matters Newsletter Today

Download the latest East Region or West Region newsletter

May 9, 2019

A Change of Address May Mean New TRICARE Health Options

Are you and your family moving? Moving doesn't change your TRICARE eligibility. But it may change the TRICARE health care options available to you and your family. A change of address, such as moving to a new country, city, region, or ZIP+4 code is a TRICARE Qualifying Life Event.

April 30, 2019

Adding a New Family Member Stateside? Take Action to Get TRICARE Coverage for Your Child

Whether giving birth or adopting, this change in your family composition is a TRICARE Qualifying Life Event (QLE). The QLE allows you to enroll any new eligible family members. Or to make changes to your TRICARE Prime or TRICARE Select health plan. You must take action to get TRICARE coverage for your newborn or adopted child. Register your newborn or adopted child in the Defense Enrollment Eligibility Reporting System, as well as choose a TRICARE health plan and enroll your child in one if necessary.