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U. S. Coast Guard Pay & Personnel Center

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Direct-Access Planned Maintenance Outage

Direct Access will not be available from Friday, December 2, 2022 at 21:00 (CST) until Saturday, December 3, 2022, at 01:00 (CST). This outage is necessary for system and server maintenance. 

Direct Access will not be available from Monday, December 19, 2022 at 23:01 (CST ) until Tuesday, January 3, 2022, at 22:59 (CST). This outage is necessary to ensure members' pay and benefits are updated to reflect the 2023 pay rates and other regulatory changes, which include COLA, BAH, and tax rates. See ALCOAST 455/22 for more information.

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E-Mail News Updates

Subscribers to this list will receive notices and information on Coast Guard military pay and personnel policy and procedures. Subscribers will also be notified when active duty and reserve payslips are posted and of both scheduled and unscheduled outages affecting the Direct Access personnel system or the TPAX travel claim liquidation system. Additionally, subscribers will be updated when important information is posted to the Pay and Personnel Center's internet site.

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Contact Us

Mailing address:

Commanding Officer (Staff Symbol)
U.S. Coast Guard 
Pay & Personnel Center
444 S. E. Quincy St.
Topeka, KS 66683-3591

Telephone

(866) 772-8724
(785) 339-2200
For E-Gov Travel Sys (ETS) Call the 
hotline: 1-866-800-USCG (8724)

E-Mail

Customer CarePPC-DG-CustomerCare@uscg.mil

Web Content Manager - PPC-SMB-PPC-PD@uscg.mil

Self-Service

Direct Access https://hcm.direct-access.uscg.mil
Log on to ETS/ETS Logo https://e2.gov.cwtsatotravel.com/

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Mailing Address and End-Year Tax Documents

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END OF THE CURRENT TAX SEASON IS FAST APPROACHING!

All retirees and annuitants are reminded that the Mailing Address listed in Direct Access (DA) is the address all your year-end tax documents will be sent to. Please note that your Home Address will NOT be used for these mailings.

Option 1: It is recommended you verify your Retiree or Annuitant Home and Mailing Address and update as needed, by 1 November 2021, using DA Self-Service. DA Self-Service Sign-On Link: https://hcm.direct-access.uscg.mil/. The following DA User Guide will provide step by step instructions on verifying/changing your address: https://www.dcms.uscg.mil/Portals/10/CG-1/PPC/RAS/GP/ChangeMailingAddress.pdf.

Option 2: If you are unable to validate/update your address listed in DA via Self-Service, you can contact PPC Customer Care at 1-866-772-8724 or (785) 339-2200. You can also send an e-mail to PPC-DG-CustomerCare@uscg.mil and please remember to include your Employee ID Number (EMPLID) and a detailed description of your inquiry. If you don’t know your EMPLID, it can be found on your pay slip or last year’s 1099R, it will be the first seven digits of the Account #.

SPECIAL NOTE FOR current year Retirees: If you changed your Mailing Address following your retirement, you will only be able to update your Retiree Mailing Address, via Option 1 or 2, however your Mailing Address on your Active/Reserve DA account will not be updated you will have limited access to that account. Option 1 and 2 are available for the first 18 months following separation or retirement after which you must use Option 2, and specifically ask for an update to your Active/Reserve account. This is critical to ensure your final IRS Form W2 will reach your current address.


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