United States Coast Guard > Our Organization > Assistant Commandant for Human Resources (CG-1) > Director of Military Personnel (CG-13) > Retiree Services Program > Program Components

Newsletter | Retiree Service Program Guide | | PPC Retiree & Annuitant Services

National Retiree Help Desk
National Retiree Help Desk (NRHD) Hotline:

Is available to assist and / or to answer any questions that a retiree or a retiree spouse has regarding benefits (other than those relating to pay), health care issues, assistance in obtaining important forms and/or papers, etc.

Phone :
1-833-224-6743 (833-2CG-NRHD)
(toll free)

Email:
nrhdesk@gmail.com

Questions concerning pay should be directed to the Pay & Personnel Center's Retiree and Annuitant Services (PPC (Customer Care) Branch

Phone:
1-866-772-8724
0730-1600 M-F

Email: ppc-dg-customercare@uscg.mil
Pay
How do I report a change of address?

Report address, phone number or e-mail address changes in Retired Global Pay Self-Service. Refer to the following user guides for directions:
If you cannot access the self-service system you may report changes by telephone, by Fax or in writing. Our telephone and Fax numbers are:

Toll Free: 1-866-772-8724
Fax: 785-339-3770

You may also Contact PPC (PPC-DG-customercare@uscg.mil) by e-mail with the change and you will receive an RAS statement to confirm that your request has been processed. When contacting PPC (CC) by e-mail, always include your employee ID number in the body of the message.

STATE TAX REMINDER: As a reminder when moving from one state to another and updating your home mailing address, don't forget to change your state tax withholdings. The retiree must request a change for state tax as an address change does not automatically change or stop the state information that the tax is being paid to.

How do I report a change in financial institution or account number?

You can change your Direct Deposit account information in Retired Global Pay Self-Service (Refer to the Change your Direct Deposit information user guide for directions). If you cannot access the self-service system you may report changes by completing form CG-2015, Pay Delivery Worksheet, and mailing it to us at:

Commanding Officer (RAS)
U. S. Coast Guard
Pay & Personnel Center
444 SE Quincy St
Topeka KS 66683-3591

Toll Free: 1-866-772-8724
Fax: 785-339-3770

You may also Contact PPC (PPC-DG-customercare@uscg.mil) by e-mail with the change and you will receive an RAS statement to confirm that your request has been processed. When contacting PPC (CC) by e-mail, always include your employee ID number in the body of the message.

Click here for more information on maintaining your retiree information with (RAS)
Newsletter
How do I subscribe to receive the Coast Guard/NOAA Retirees Newsletter?

Subscribe to the Retiree Newsletter mailing list by signing up at https://public.govdelivery.com/accounts/USDHSCG/subscriber/new?topic_id=USDHSCG_56
Records
How do I get a copy of my military service record?

You may request a copy of your service record by calling, e-mailing, or writing the National Archives.

National Personnel Records Center
Military Personnel Records
9700 Page Avenue
St. Louis, MO 63132
(314) 801-0800
RADs
What is a RAD?

Retiree Appreciation Days (RADs) are designed for retirees and personnel preparing to transition out of the Coast Guard. Retiree Appreciation Days are a great source of information for retirees, spouses and family members. RADs vary from installation to installation, but, in general, they provide an opportunity to listen to guest speakers, renew ID Cards, get medical checkups, and various other services. Some RADs include special events such as dinners or golf tournaments. For more information, contact the Retirement Services Officer (RSO) sponsoring the RAD. Visit the Army Retirement Services Office (RSO) web page for a complete listing of RADs.
Volunteer
Can Coast Guard auxiliary members serve as volunteers at retiree services desks?

Yes, they must complete the self-paced volunteer training program. For more information e-mail the CG Retiree Services Program Manager.
Former Spouse
Former Spouse ID Card and Medical Information

Coast Guard National Retiree Help Desk (CG NRHD)

BACKGROUND: In 2006, members of the Capital Area CG Retiree Council (CACGRC) established the Coast Guard National Retiree Help Desk (NRHD). It was designed from the outset to provide a 24/7 “hotline” where CG military retirees and their families, annuitants, and survivors can receive help in getting information, assistance, and referral services. While many in the retiree community are self-sufficient a large number have been away from the CG for a long time and have no idea where to go for current information on issues that are extremely important to them, this is where the NHRD provides a critically needed service. Since its establishment, NRHD volunteers have “stood the watch,” responding to thousands of inquiries from the worldwide CG military retiree community. Volunteers stand a 7-Day virtual watch, regularly monitoring and responding to NRHD email and voicemail messages. Watchstanders are not subject matter experts; Their role is to help “connect” people with needed information and official resources.

CURRENT STATE: The NRHD has been formalized as a principal element of the CG Retiree Services Program, COMDTINST 1800.5H. The NRHD watch is administered and operated by the CACGRC and reports directly to the Coast Guard (CG-1M13) Retiree Services Program Manager.

THE NATIONAL RETIREE HELP DESK HOTLINE is available to assist and / or answer any questions from the CG military retiree community regarding benefits (**other than those relating to pay), health care issues, assistance in obtaining important forms and/or papers, etc.

The NRHD can be contacted by phone or email:

The phone number is 833-224-6743, (833-2CG-NRHD) please leave a message.
The email address is nrhdesk@gmail.com

PRIVACY: Most requests can be answered with just basic personal information being provided, i.e. Name and Location, etc. Please do not email your social security number, employee ID number or birth date with your initial request. If you must communicate private information to the NRHD, it is best to communicate by phone, leaving a voicemail and waiting for a volunteer to call you back.

** Questions concerning PAY, TAX DOCUMENTS, 1099 FORMS, etc. should be directed to the Pay & Personnel Center's Retiree and Annuitant Services (PPC (RAS)) Branch in lieu of the National Retiree Help Desk. PPC can be reached via phone (866) 772-8724 or email PPC-DG-CustomerCare@uscg.mil

The CG NRHD has received G-Mail sent to NRHDesk@gmail.com containing Personally Identifiable Information (PII). The contents of this G-Mail, including PII, may have been compromised and subject to credit fraud and/or other types of fraud and abuse. PII includes: Name, email, home address, phone number. Sensitive PII (SPII) includes:

PII
If Stand-Alone:	If Paired With Another Identifier:
Social Security Number Driver’s License or State ID # Passport Number Alien Registration Number Financial Account Number Biometric Identifiers EMPLID	Citizenship or Immigration Status Medical Information (e.g. VA Disability Rating %) Ethnic or Religious Affiliation Sexual Orientation Account Passwords Last 4 Digits of SSN Date of Birth Criminal History Mother’s Maiden Name

If you must communicate PII/SPII to the NRHD, it is best to communicate by phone, leaving a Voice-Mail at 202-275-5381. If you need to send PII/SPII using G-Mail to NRHDesk@gmail.com, you MUST save PII/SPII in a password protected PDF file and send as an attachment. The password should be sent in the text of a separate G-Mail. The above information and instructions on creating a password protected PDF file are accessible at: https://cg.portal.uscg.mil/units/ppc/Documents/PIITrainingJuly2017.pptx.

Please also see “Cyber Month: Emails containing personally identifiable information on the Coast Guard All Hands Blog Archive”. Those with questions/concerns concerning this notice may contact Bob Hinds, CG Retiree Services Program Manager, by phone (work) 202-475-5451, (cell) 410-627-3039 or e-mail at Robert.C.Hinds@uscg.mil.

Bob Hinds, MS, PMP
Retiree Services Program Manager
http://www.dcms.uscg.mil/retiree
USCG Commandant (CG-1335)

Mailing address:

Commanding Officer (RAS)
U.S. Coast Guard
Pay & Personnel Center
444 S. E. Quincy St.
Topeka, KS 66683-3591

Telephone:

(866) 772-8724

Self-Service

https://hcm.direct-access.uscg.mil/

DA User Guides

EMail a Trouble-Ticket

PPC-DG-CustomerCare@uscg.mil (Note: All PPC customer inquiries are now directed to Customer Care. Please make note of this e-mail address. The old RAS e-mail address is no longer used for customer inquiries. Thank you.)