PPC Logo

USCG Pay & Personnel Center             

Procedures & Development (P&D) Branch

Divisions and Branches
Contact Us

Mailing address:

Commanding Officer (Staff Symbol)
U.S. Coast Guard 
Pay & Personnel Center
444 S. E. Quincy St.
Topeka, KS 66683-3591


(866) 772-8724


Customer CarePPC-DG-CustomerCare@uscg.mil

Web Content Manager 

Feedback button
Report broken links 
or other website
issues here


Direct Access https://hcm.direct-access.uscg.mil
Log on to ETS/ETS Logo https://e2.gov.cwtsatotravel.com/





When contacting the U.S. Coast Guard via your personal, non-government, email account (gmail, yahoo, AOL, etc.) do not include any personally identifiable information or sensitive personally identifiable information, such as, date of birth, home mailing address, telephone number, social security number, employee ID number, or account numbers, when sending email from outside the USCG.MIL domain. Information sent via commercial email may be compromised and subject to credit fraud or other types of fraud and abuse.

Do not attach any documents or files containing  personally identifiable information or sensitive personally identifiable information to your message. 

Do not attach any compressed (.zip) files to your message.

PHS Officer Corps Direct Access User Guides

Direct Access Logon PageSign into Direct Access

The following functions are currently performed in the Direct Access system:

Assignments Readiness compliance
Awards Recruitment
Immunizations tracking Retiree Payroll
Officer profiles Security Clearances
Position management Member Self-Service

The following functions will not migrate to Direct Access and will remain with the Corps' current systems:

  • Electronic Official Personnel Folders (eOPF)
  • Commissioned Officers' Effectiveness Report (COER)
  • Promotion Boards
Collapse All Expand All
 PHS Commissioned Corps HQ


Summary of New Accessions and Transfers User GuidesAdobe Acrobat File format


  1. Accessions
  2. Name Size Type
    PHS Accessions User Access Roles 252KB PDF File
    PHS Add Employment Instance_v1.0 960KB PDF File
    PHS Manually Add-Separate Non-Officer User Guide_v1.0 411KB PDF File
    PHS Officer Accessions - Hire User Guide_v1.0 1MB PDF File
    PHS Officer Accessions - Rehire User Guide_v1.0 1MB PDF File
    PHS Ready Reserve Integration User Guide_v1.0 320KB PDF File
    PHS SOCS & Prior Service User Guide_v1.0 528KB PDF File
  3. Assignments and Transfers
  4. Name Size Type
    PHS Detailed to CG User Guide_v3.0 442KB PDF File
    PHS PCS Orders User Guide_v1.0 1MB PDF File
    PHS PCS Transfers User Access Roles 181KB PDF File
  5. Boards
  6. Name Size Type
    PHS Promotion Boards User Guide 3MB PDF File
  7. HR Data
  8. Name Size Type
    PHS Manage HR Data_v1.0 1MB PDF File
    PHS Person Profile Education Data User Guide 939KB PDF File
    PHS Person Profile Licenses Certifications User Guide 944KB PDF File
    PHS Readiness 1b Business Procedure Guide 873KB PDF File
    PHS Security Check Procedure 268KB PDF File
    PHS Security Clearance Data Mapping Guide 157KB PDF File
    Position Data & Job Code Setup Changes 513KB PDF File
  9. Separations
  10. Name Size Type
    PHS Separations 204KB PDF File

 PHS Liaisons & Absence Request Approving Officials


Topic Procedure
Guide (PDF)
PHS Absence Request Approver 12/7/2015

PHS Detailed to Coast Guard

Note: PHS Liaison should no longer add a PHS member. They can add a new employment instance (the detailed to CG instance) for an existing PHS member but not add a new member. Only PHS can do this using the PHS accessions process.


 PHS Officer Self Service


Note: Some of the following guides and tutorials were developed for Coast Guard personnel. The basic functionality is the same for Coast Guard personnel and PHS Officers but some the terminology and screen captures in the guides and tutorials may not exactly match up to the PHS versions of the applications.

Topic Procedure
Guide (PDF)
Absence Request 02/02/2016
Email Addresses 02/02/2016
Emergency Contacts 10/16/2014
Ethnic Groups 09/04/2014
Home and Mailing Address 02/09/2015


02/22/2016 The Immunization table stores data on an officer’s immunization history
Medical Exam 02/22/2016 The Medical Exam table is used to record an officer’s physical examination history.
My Member Info 09/04/2014 View Awards, Training, Education, and Competencies
Phone Numbers 03/14/2016

Physical Fitness

02/22/2016 A PHS officer’s annual physical fitness exam results can be entered via self service by the officer or via the Physical Fitness page


02/22/2016 PHS Supervisor is a custom page created to collect supervisor information (name, phone, address) for PHS officers.

Customer Service

User Assistance

Who to contact for help

There are different points of contact for support depending on the type of issue and status (active duty or retired).

PHS Active Duty Passwords and other logon issues

If you have forgotten your password click the "Forgot My Password'" link on the Direct Access login page.

Once you have answered the prompts that appear, you will receive an email entitled "My Portal Direct Forgot Password.” Click on the link provided in that email to set your new password, following the prompts on the screen.

Passwords must be at least nine (9) characters long and must contain at least one number and one special character (such as: !, @, &, etc.).

If you do not receive an email within 20 minutes , please contact PPC Customer Care via e-mail

Pay & Personnel Center, Customer Care Branch
Call 866-PPC-USCG (772-8724) 
0700-1600 (Central time) M-F.

Note: Password resets are not provided via telephone. Please contact PPC Customer Care via e-mail for password problems..

PHS Active Duty Pay & Personnel Issues

The CCHQ Compensation Section manages USPHS Commissioned Corps payroll operations to include: Determination and documentation of eligibility for payments, deductions, and allotments, including all payment starts, stops, or changes.

  • Monthly payments of Active Duty pay and entitlements
  • Monthly processing of voluntary/involuntary payroll allotments and deductions
  • Administration and payment of special and incentive pays
  • Customer assistance to payees

Please visit their web page at http://ccmis.usphs.gov/ccmis/DCCPR_compensation_m.aspx for contact information.

Any errors or omissions of substance that an officer notes and cannot correct through Direct Access self-service should be addressed by contacting the Commissioned Corps Help Desk at CCHelpDesk@hhs.gov

PHS Retired Issues (Pay or Password/Logon Issues)

Retiree pay is serviced by the United States Coast Guard, Pay and Personnel Center (PPC):