Who to contact for help
There are different points of contact for support depending on the type of issue and status (active duty or retired).
PHS Active Duty Passwords and other logon issues
If you have forgotten your password click the "Forgot My Password'" link on the Direct Access login page.
Once you have answered the prompts that appear, you will receive an email entitled "My Portal Direct Forgot Password.” Click on the link provided in that email to set your new password, following the prompts on the screen.
Passwords must be at least nine (9) characters long and must contain at least one number and one special character (such as: !, @, &, etc.).
If you do not receive an email within 20 minutes , please contact PPC Customer Care via e-mail.
Pay & Personnel Center, Customer Care Branch
Call 866-PPC-USCG (772-8724)
0700-1600 (Central time) M-F.
Note: Password resets are not provided via telephone. Please contact PPC Customer Care via e-mail for password problems..
PHS Active Duty Pay & Personnel Issues
The CCHQ Compensation Section manages USPHS Commissioned Corps payroll operations to include: Determination and documentation of eligibility for payments, deductions, and allotments, including all payment starts, stops, or changes.
- Monthly payments of Active Duty pay and entitlements
- Monthly processing of voluntary/involuntary payroll allotments and deductions
- Administration and payment of special and incentive pays
- Customer assistance to payees
Please visit their web page at http://ccmis.usphs.gov/ccmis/DCCPR_compensation_m.aspx for contact information.
Any errors or omissions of substance that an officer notes and cannot correct through Direct Access self-service should be addressed by contacting the Commissioned Corps Help Desk at CCHelpDesk@hhs.gov.
PHS Retired Issues (Pay or Password/Logon Issues)