U. S. Coast Guard Pay & Personnel Center
2019 Novel Coronavirus (COVID-19)
Procedures & Development (P&D) Branch
Commanding Officer (Staff Symbol)
U.S. Coast Guard
Pay & Personnel Center
444 S. E. Quincy St.
Topeka, KS 66683-3591
For E-Gov Travel Sys (ETS) Call the
hotline: 1-866-800-USCG (8724)
When contacting the U.S. Coast Guard via your personal, non-government, email account (gmail, yahoo, AOL, etc.) do not include any personally identifiable information or sensitive personally identifiable information, such as, date of birth, home mailing address, telephone number, social security number, employee ID number, or account numbers, when sending email from outside the USCG.MIL domain. Information sent via commercial email may be compromised and subject to credit fraud or other types of fraud and abuse.
Do not attach any documents or files containing personally identifiable information or sensitive personally identifiable information to your message.
Do not attach any compressed (.zip) files to your message.
Sign into Direct Access
The following functions are currently performed in the Direct Access system:
The following functions will not migrate to Direct Access and will remain with the Corps' current systems:
Summary of New Accessions and Transfers User Guides
PHS Detailed to Coast Guard
Note: PHS Liaison should no longer add a PHS member. They can add a new employment instance (the detailed to CG instance) for an existing PHS member but not add a new member. Only PHS can do this using the PHS accessions process.
Note: Some of the following guides and tutorials were developed for Coast Guard personnel. The basic functionality is the same for Coast Guard personnel and PHS Officers but some the terminology and screen captures in the guides and tutorials may not exactly match up to the PHS versions of the applications.
There are different points of contact for support depending on the type of issue and status (active duty or retired).
If you have forgotten your password click the "Forgot My Password'" link on the Direct Access login page.
Once you have answered the prompts that appear, you will receive an email entitled "My Portal Direct Forgot Password.” Click on the link provided in that email to set your new password, following the prompts on the screen.
Passwords must be at least nine (9) characters long and must contain at least one number and one special character (such as: !, @, &, etc.).
If you do not receive an email within 20 minutes , please contact PPC Customer Care via e-mail.
Pay & Personnel Center, Customer Care Branch
Call 866-PPC-USCG (772-8724)
0700-1600 (Central time) M-F.
Note: Password resets are not provided via telephone. Please contact PPC Customer Care via e-mail for password problems..
The CCHQ Compensation Section manages USPHS Commissioned Corps payroll operations to include: Determination and documentation of eligibility for payments, deductions, and allotments, including all payment starts, stops, or changes.
Please visit their web page at http://ccmis.usphs.gov/ccmis/DCCPR_compensation_m.aspx for contact information.
Any errors or omissions of substance that an officer notes and cannot correct through Direct Access self-service should be addressed by contacting the Commissioned Corps Help Desk at CCHelpDesk@hhs.gov.
Retiree pay is serviced by the United States Coast Guard, Pay and Personnel Center (PPC):