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Subscribers to this list will receive notices and information on Coast Guard military pay and personnel policy and procedures. Subscribers will also be notified when active duty and reserve payslips are posted and of both scheduled and unscheduled outages affecting the Direct Access personnel system or the TPAX travel claim liquidation system. Additionally, subscribers will be updated when important information is posted to the Pay and Personnel Center's internet site.

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Contact Us

Mailing address:

Commanding Officer (Staff Symbol)
U.S. Coast Guard 
Pay & Personnel Center
444 S. E. Quincy St.
Topeka, KS 66683-3591

Telephone

(866) 772-8724
(785) 339-2200

Fax

(785) 339-3780

E-Mail

PPC-DG-CustomerCare@uscg.mil

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Procedures & Development (P&D) Branch

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Here are the slides, questions, and answers from our 2017 "Top 10 Tuesdays" discussion sessions: 

17 January 2017-The Top 10 Things You Should Know About Direct Access

21 February 2017-The Top 10 Things You Should Know About Travel and WEB TPAX

21 March 2017-The Top 10 Things You Should Know About PCS

18 April 2017-The Top 10 Things You Should Know About Bonuses

16 May 2017-Top 10 Things You Should Know About Reserve Orders

20 June 2017-Top 10 Things You Should Know about Separations

18 July 2017-Top 10 Things You Should Know about Advancements

15 August 2017-Top 10 Things You Should Know about Overpayments and Debt Collections

19 September 2017-Top 10 Things You Should Know about Retirement

17 October 2017-Top 10 Things You Should Know about Direct Access Self-Service

The Pay and Personnel Center has a library of Direct Access informational material available in Power Point (PPTX) format.  Contact PPC Procedures and Development Branch (P&D) at PPC-PF-PD@uscg.mil for more information or for a copy of any of the presentations listed below.

Topic Description
Advancement This provides a stem-to-stern explanation of the Enlisted Advancement process.
Aviation Career Incentive Pay (ACIP) This provides a basic understanding of the policy/rules/definitions regarding ACIP.
BAH/COLA/Payroll Verification Reports This provides detailed instructions on how to run the BAH/COLA and the Payroll Verification reports in DA.
Contracts This provides instructions and guiding principles for processing/approving/printing Reenlistment, Extensions/Reextensions Contracts in Direct Access. This also covers Extension reports available in DA.
Corrections, Deletions and Stops This provides instructions on which specific pay entitlements can be corrected, deleted or stopped in DA using Pay Corrections. It also addresses BAH and CONUS COLA changes as well as In Range vs Out of Range.
Debts, Payments, Advances and Payslips This discusses debts, payments, advances and payslips.
Identifying In-Service Debts in DA This provides the procedures for Identifying In-Service Debts, Determining the Remaining Balance owed for a Debt and doing Research when a member has multiple debts open in Direct Access.
IDT Orders - Command This provides instructions for a Command to process IDT Orders.
IDT Orders - Multiple This provides instructions for a Command to process IDT Orders for multiple members.
IDT Orders - Resubmitting Denied IDTs This provides instructions for correcting & resubmitting denied IDT Orders
IDT Orders - Self Service Member This provides instructions for a Member to process IDT Orders.
IDT Payments in Direct Access This provides instructions for identifying Paid IDT Drill Dates in Direct Access.
Job Data This provides instructions for reading & understanding Job Data in Direct Access.
My Reserve Poimt Statement - Member This provides guidance for the member to read and understand the Reserve Retirement Points Statement.
Pay Entitlements This provides a basic understanding of Basic Allowance for Housing (BAH), Coast Guard Standard Meal Rate (CGSMR), Refund Missed Meals (RMM) & Career Sea Pay (CSP)/Career Sea Pay Premium (CSPP)
Pay Processing Shortcuts This provides a basic understanding of Pay Calculation Results, Element Assignment by Payee (EABP) and One Time (Positive Input) (OTPI) in Direct Access.
PCS Orders This provides the basic information regarding PCS orders in Direct Access.
Reserve Active Duty Orders - Command This provides instructions for the Command processing of Reserve AD Orders.
Reserve AD Orders - SPO Processing This provides instructions for SPO processing of Reserve AD Orders.
Reserve Member Balances - Command This provides guidance for the Command to read and understand the Reserve Retirement Points Statement.
Reserve Reports - Command This provides instructions for running Reserve reports (View Member Drills, Member All Duty Report) in DA.
Reserve Reports - Member This provides instructions for running Reserve reports (My Reserve Drills, Member All Duty Report) in DA.
Separations This provides basic information about the different types of Separations and how to process them in Direct Access. This also covers Separation reports as well as information regarding the DD-214.
SGLI, FSGLI and TSGLI Arrears This provides procedures to correctly identify whether a member is in arrears for SGLI, FSGLI, and TSGLI as well as the amount of the arrears.
Travel This provides some basic information and common errors in the submission of TDY and PCS claims.

 

 

Please visit the Direct Access and the WEB - TPAX/Travel user guides pages for the latest status updates.

 


Please visit the Direct Access or the WEB - TPAX/Travel user guides pages for the guides and tutorials.



Introduction

Now that the official launch of DA 9.1 has concluded and PPC Procedures and Development staff is back on the road, it is time to introduce another training option for personnel support staffs. As you are aware, there are resident Base training sessions being conducted through the end of fiscal year 2015. We realize that even though we have targeted a large population that some may not be able to attend.

Virtual Training Requests:

After everything that has been published and shared there still may be some specific areas that need guidance and attention. In order to continue to meet our customer service obligations, PPC Procedures and Development would like to extend the availability of specialized virtual sessions for anyone and everyone upon request. We are more than willing to customize a session for your office that meets specific training needs. Some examples of a request follows:

  • There have been so many changes to both procedure and policy, how do we know what process to follow and where do we find _______________.

How to Request a Specialized Office Session:

If any of the examples apply to your office or there are other areas you want to explore please send an email detailing the request to: ppc-pf-pd@uscg.mil.

All sessions will be customized to meet your needs and will be held via Adobe Connect with live teleconferencing to elaborate on discussion, hear firsthand your obstacles, and share solutions with everyone. All requests are first come first served and will require flexibility on dates and times due to limited staffing of Procedures and Development.

Thank you for all you do! We are here to help always and look forward to serving your needs! 

 

 

Welcome to the Procedures and Development (P&D) Branch “ON DEMAND” Virtual Road Show! This section is designed to allow you to select topics from an “a la carte” menu to develop your own personal or divisional training programs. These are the same presentations we use when we deliver on-site training. If you need assistance regarding a particular topic or you wish for us to include a topic, you may contact us at:   PPC-PF-PD@uscg.mil

The following workshop topic areas are available:

Reserve Workshop

Human Resources Workshop

OUTCONUS PCS & Entitlements Workshop

Other Unique Topics of Interest

PPC Customer Newsletter / Servicing Personnel Office Newsletter

About the PPC Customer Newsletter

An authorized publication, the PPC Customer Newsletter is published under the direction of the U.S. Coast Guard Pay & Personnel Center. Views and opinions expressed are not necessarily those of the Department of Homeland Security or the U.S. Coast Guard. The PPC Customer Newsletter shall not be considered an authority for any official action and is non-record material. The PPC Customer Newsletter is published quarterly. Articles are solicited from all readers.

How to submit an article

Submit articles for the PPC Customer Newsletter by e-mail to the Procedures & Development branch e-mail address "PPC-PF-PD".

November

Issue 11/17 (November) of the PPC Customer NewsletterFile is in PDF format is now available.

This issue includes the following items:

  • TRICARE New Contractor Network Provider Directories Available
  • CGHR: On the Radar Screen, 7 November
  • Defense Travel Management Office Allowances and Regulations Update
  • New Combined Federal Campaign Online Pledge System Eliminates Paper Pledge Forms, Protects Your Private Information
  • DoD Launches Blended Retirement System Comparison Calculator
  • Thrift Savings Plan (TSP Blended Retirement System (BRS) Resources Available
  • Centralized Service Desk (CGFIXIT) Facility Relocation
  • Payroll Processing Schedule for 2018
  • Payroll Processing Schedule Terminology

October

Issue 10/17 (October) of the PPC Customer NewsletterFile is in PDF format is now available.

This issue includes the following items:

  • Direct Access / WebNow Outage Scheduled for 10 November
  • Hardship Duty Pay (HDP) - Location Rate Changes in Certain Localities
  • Defense Travel Management Office Allowances and Regulations Update
  • Recording of the Top 10 Things You Should Know About Direct Access Self Service Posted
  • Direct Access Competency Dictionary Update
  • Blended Retirement System Continuation Pay Policy
  • 20178 Thrift Savings Plan (TSP) Contribution Limits
  • Revised Annual Verification Process (E-Mail ALSPO B/17)
  • TSP in Blended Retirement System Webinar, 7 November
  • TSP Investment Funds Webinar 8 November
  • End-Month October Military Payroll Processing Complete

September

Issue 09/17 (September) of the PPC Customer NewsletterFile is in PDF format is now available. 

This issue includes the following items:

  • Defense Travel Management Office Allowances and Regulations Update
  • Recording of the Top 10 Things You Should Know About Retirement Posted
  • Direct Access Competency Dictionary Update
  • Evacuation Travel Voucher Assistance
  • Direct Access Password Controls Enhanced
  • Changes Are Coming to TRICARE. Are You Ready?
  • Leave Carryover Limit Temporary Increase
  • Fiscal Year 2018 Clothing and Uniform Allowance Rates
  • Demobilization, Pay, and Entitlements Guidance for Hurricanes HARVEY and IRMA
  • Take Command to Make a Smooth Transition with TRICARE in 2018
  • Coast Guard Announces Blended Retirement Pay System (BRS) Continuation Pay Multiples
  • PPC Procedures & Development (P&D) OUTCONUS Cost of Living Allowance Presentation
  • SPO Consolidation Update: SPOs at Sector North Carolina and at Air Station Sacramento Closed
  • Blended Retirement System Continuation Pay Flag Voice
  • Bonus Programs for Multiple Ratings

August

Issue 08/17 (August) of the PPC Customer NewsletterFile is in PDF format is now available. 

This issue includes the following items:

  • You May Now Reset Your TSP Password Online
  • Defense Travel Management Office Allowances and Regulations Update
  • PPC Procedures and Development (P&D) Presentation Library
  • Change to Notice of Overpayment Process
  • Recertifying User Roles for Annual Direct Access User Audit
  • Recording of the Top 10 Things You Should Know About Overpayments and Debt Collections Posted
  • Direct Access Competency Dictionary Update
  • Evacuation Travel Voucher Assistance
  • Culinary Specialist (CS) Job Family Code in Direct Access is "CU"
  • Direct Access Password Controls Enhanced
  • Changes Are Coming to TRICARE. Are You Ready?
  • PPC Procedures and Development Branch's Guide(s) of the Week
  • Yeoman in the Spotlight - YN3 Dominique Rogers

July

Issue 07/17 (July) of the PPC Customer NewsletterFile is in PDF format is now available.

This issue includes the following items:

  • Transfer Season 2017 is in Full Swing
  • Defense Travel Management Office Allowances and Regulations Update
  • Travel Authorizing-Approving Official Designation Procedures
  • DoD Launches Blended Retirement System Comparison Calculator
  • Thrift Savings Plan (TSP Blended Retirement System (BRS) Resources Available
  • The Next PPC Top 10 Tuesday is 15 August
  • CGHR: On the Radar Screen, 8 August
  • TMT Courses/Competencies Transmitted to Direct Access
  • Reserve Supplemental Advancement Lists Updated
  • Direct Access Reserve Order Discrepancies Report Explained
  • Overview of the SGLI Program
  • PPC Procedures and Development (P&D) Presentation Library
  • Digital Signatures on Travel Orders
  • Change to Notice of Overpayment Process
  • Leave Correction Report Now Available in Direct Access
  • Recertifying User Roles for Annual Direct Access User Audit
  • Family Emergency Leave Travel Claim Guide Added
  • SPO Consolidation Update: SPO at Sector Northern New England Closed
  • Critical Housing Areas (CHA) Update
  • Coast Guard Standard Meal Rate (CGSMR) Deduction Auto-Start

June

Issue 06/2017 (June) of the PPC Customer NewsletterFile is in PDF format is now available.

This issue includes the following items:

  • Advancement Eligibility Criteria
  • Transfer Season 2017 is in Full Swing
  • Defense Travel Management Office Allowances and Regulations Update
  • Servicing Personnel Office IDs Added to Promotion and Advancement Messages
  • Recording of the Top 10 Things You Should Know About Separations Posted
  • Evacuation Order Guidance 2017
  • Additional SWE Point for Company Commanders and OIC Qualified BM1s
  • Travel Authorizing-Approving Official Designation Procedures
  • DoD Launches Blended Retirement System Comparison Calculator
  • Thrift Savings Plan (TSP Blended Retirement System (BRS) Resources Available
  • The Next PPC Top 10 Tuesday is 18 July

May

Issue 05/2017 (May) of the PPC Customer NewsletterFile in pdf format is now available.

This issue includes the following items:

  • Transfer Season 2017 is in Full Swing
  • Defense Travel Management Office Allowances and Regulations Update
  • Changes to the Joint Travel Regulations (JTR) - Effective 1 May 2017
  • Civilian Exemption for Required use of the Travel Management Center (TMC) for Conference Lodging
  • DA SPO User Guide Update
  • May and November 2016 Servicewide Exam Revised Cutoffs Announced
  • Known Issue: XMLP Error When Trying to Generate Reports/PDFs
  • Reminder: BAH for Single Recruit, OCS, or Academy Graduates In-Transit
  • Recording of the Top 10 Things You Should Know About Reserve Orders Posted
  • IRS Wage and Income Transcript
  • SPO at Sector Detroit Closed
  • Government Travel Charge Card Program Updates and PCS Reminders
  • Obligated Service Requirements to Attend Class "A" School
  • New PPC Internet Site to Launch on 19 May 2017

April

Issue 04/2017 (April) of the PPC Customer Newsletterfile in pdf format is now available.

This issue includes the following items:

  • Conference Lodging Policy Update
  • Transfer Season 2017 is in Full Swing
  • Defense Travel Management Office Allowances and Regulations Update
  • Changes to the Joint Travel Regulations (JTR) Effective 1 May 2017
  • Direct Access Competency Dictionary Update
  • The Retiree Newsletter Issue 02/17
  • The Top 10 Things You Should Know About Bonuses
  • The Top 10 Things You Should Know About Reserve Orders (16 May 2017)
  • Personally Procured Movements of Household Goods
  • Transfer Season 2017 Household Goods (HHG) Shipping Information
  • Mandatory Use of the General Services Administration City Pair Program
  • Travel Reimbursement Process Changes
  • Travel E-Newsletter April 2017
  • May 2017 Enlisted Personnel Advancement Announcement
  • SPO Consolidation Update, SPO at Sector Delaware Bay Closed
  • New PPC Internet Site to Launch on 19 May 2017

March 2017

Issue 03/2017 (March ) of the PPC Customer Newsletter file in pdf format is now available.

This issue includes:

  • Direct Access Payroll Retroactive Processing
  • Direct Access Web Browser Compatibility
  • Improvements to the TRICARE Dental Program
  • Web-TPAX Server Move (New Address)
  • Defense Travel Management Office Allowances and Regulations Update
  • Update to Critical Housing Areas
  • Top 10 Tuesday Recording and Questions/Answers Posted
  • Direct Access Competency Dictionary Update
  • Personally Procured Movements of Household Goods
  • Transfer Season 2017 Household Goods (HHG) Shipping Information
  • Mandatory Use of the General Services Administration City Pair Program
  • Travel Reimbursement Process Changes

February 2017

Issue 02/2017 (February) of the PPC Customer Newsletterfile in pdf format is now available.

  • Top 10 Tuesday Recording and Q and A Posted
  • Known Issue - DD-214 Formatting
  • Resolved Known Issue with Sea Time Calculation on Personnel Data Extracts
  • Enlisted Advancements
  • Defense Travel Management Office Allowances and Regulations Update
  • Known Issue - Combat Tax Exclusion and PCS Departure
  • Travel Authorizing/Approving Official (AO) Course
  • Military Saves Week
  • Blended Retirement System Opt-In Training: Are you required?

January 2017

Issue 01/2017 (January) of the PPC Customer Newsletterfile in pdf format is now available.

In this issue:

  • New Screening for Overseas Duty
  • New Guide Added - Understanding the Payslip Leave Summary
  • May 2017 Servicwide Exam Scheduled Updated
  • January End-Month Payroll Processing Complete
  • SPO Consolidation Updates
  • The Retiree Newsletter Issue 01/17
  • 15-Year Career Status Bonus (CSB) Termination
  • Zip Codes for Detached Duty Units in Direct Access
  • Documentation for Alaska Permanent Fund Dividend
  • Resolve Common Direct Access Menu and Page Errors by the Clearing Browser Cache
  • 2016 Tax Statements (IRS Forms W-2 and 1095)
  • February 2017 Enlisted Personnel Advancement Announcement
  • Direct Access Competency Dictionary Update
  • December 2016 Government Travel Charge Card Newsletter
  • CGHR: On the Radar Screen January 2017
  • H&R Block Free Tax Filing Service offered through CG SUPRT!
  • New CG-3307, Administrative Remarks, for Tattoo/Brand Location
  • BAH/COLA Report Added to Direct Access for SPOs
  • 2017 Pay (Basic and Drill) Tables Posted
  • Reserve Supplemental Advancement Lists Updated
  • Defense Travel Management Office Allowances and Regulations Update
  • New User Guide - Lump Sum Leave Overview
  • Incomplete Waiver/Remission Applications Cause Delays and Frustration for Customers
  • Income Tax Withholding for Residents of Puerto Rico or Northern Mariana Islands
  • Rehiring Regular Officers into the CG Reserve

Last Modified

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