U. S. Coast Guard Pay & Personnel Center

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Direct-Access Planned Maintenance Outage

Direct Access will not be available from Thursday, June 30, 2022 at 9:00 PM (CDT) until Friday, July 1, 2022, at 1:00 AM (CDT). This outage is necessary for system and server maintenance. 

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Mailing address:

Commanding Officer (Staff Symbol)
U.S. Coast Guard 
Pay & Personnel Center
444 S. E. Quincy St.
Topeka, KS 66683-3591


(866) 772-8724
(785) 339-2000
For E-Gov Travel Sys (ETS) Call the 
hotline: 1-866-800-USCG (8724)


(785) 339-3780


Customer CarePPC-DG-CustomerCare@uscg.mil

Web Content Manager - PPC-SMB-PPC-PD@uscg.mil


Direct Access https://hcm.direct-access.uscg.mil
Log on to ETS/ETS Logo https://e2.gov.cwtsatotravel.com/

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Pay & Personnel News Updates from our Branches

Processing Advances for Personally Procured Moves (PPM)

By CWO Benedict Q. Lizama


PPM Advances are emailed to the PPM Advance Shared mailbox. That email address is: FIN-SMB-PPMADVANCE@USCG.MIL The documents required for a PPM are orders, SF-1038, and DD-2278. We also require the reservation for what the members are renting or the quote for the TSP they are hiring. Members are only allowed 60% for a PPM advance. 

Prior to emailing the PPM advance, make sure:

  • On the orders - Line 8 in Direct Access is funded for the entire amount of the PPM and the PPM Advance.
  • On the SF-1038, the member must sign, electronically or physically, in the box that says “Applicant Signature”. An approving official must sign in box 10.
  • On the DD-2278, block 9a must to be signed by the member and box 9d must be signed by the TO or counselor. Signatures can be electronic or physical.

Make sure to include the rental reservations or TSP quotes.

View the scanned documents prior to emailing. All documents must be legible.

Unfortunately, there isn’t a shared mailbox for PPM claims to be emailed to. They still have to be mailed to:

P.O. Box 4102
Chesapeake, VA  23327-4102