U. S. Coast Guard Pay & Personnel Center

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Direct-Access Planned Maintenance Outage

Direct Access will not be available from Friday, December 2, 2022 at 21:00 (CST) until Saturday, December 3, 2022, at 01:00 (CST). This outage is necessary for system and server maintenance. 

Direct Access will not be available from Monday, December 19, 2022 at 23:01 (CST ) until Tuesday, January 3, 2022, at 22:59 (CST). This outage is necessary to ensure members' pay and benefits are updated to reflect the 2023 pay rates and other regulatory changes, which include COLA, BAH, and tax rates. See ALCOAST 455/22 for more information.

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Subscribers to this list will receive notices and information on Coast Guard military pay and personnel policy and procedures. Subscribers will also be notified when active duty and reserve payslips are posted and of both scheduled and unscheduled outages affecting the Direct Access personnel system or the TPAX travel claim liquidation system. Additionally, subscribers will be updated when important information is posted to the Pay and Personnel Center's internet site.

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Mailing address:

Commanding Officer (Staff Symbol)
U.S. Coast Guard 
Pay & Personnel Center
444 S. E. Quincy St.
Topeka, KS 66683-3591


(866) 772-8724
(785) 339-2200
For E-Gov Travel Sys (ETS) Call the 
hotline: 1-866-800-USCG (8724)


Customer CarePPC-DG-CustomerCare@uscg.mil

Web Content Manager - PPC-SMB-PPC-PD@uscg.mil


Direct Access https://hcm.direct-access.uscg.mil
Log on to ETS/ETS Logo https://e2.gov.cwtsatotravel.com/

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Pay & Personnel News Updates from our Branches

Personally Procured Move (PPM) Payment Delays




R 071745Z NOV 22 MID200080423686U





1. This message provides notification of a temporary delay and expected payment
timeline for the processing of PPM reimbursements.

2. Background: In order to pay a PPM claim in FSMS, a specific obligation line
must be created with sufficient funds. The interim PPM payment process in FSMS
commences when the claim is received at FINCEN. The funding estimate is
provided to the CG-832 pay team who modifies the obligation in FSMS. When a
claim matches the obligation and is approved by the Account Certifying
Official, the payment file is submitted to U.S Treasury to reimburse the
member. CG-1 plans to implement a new software tool in FY23 that will improve
the authorization and obligation process.

3. FY23 Transition: ALCGFINANCE 047-2022 describes policy for use of funds for
PCS orders. In short, PCS orders issued in FY22 require FY22 funds for payment
of related PPM claims. The FSMS year-end cutover process prevented modification
of FY22 PPM obligations between 01-17 October, causing a minor delay in the PPM
payment process. Additionally, the Direct Access interface incorrectly charged
FY23 PCS orders to FY22 POETs between 01 October and 01 November which
exhausted available FY22 funds and prevented any additional modifications to
FY22 PPM obligations. The interface was corrected on 02 November. As of 02
November, CG-832 has commenced modifying FY22 PPM obligations. Steps to correct
PCS orders issued in FY23 prior to 02 November are in development.

4. The Finance Center service level standard for PPM payments is 30 days from
receipt of PPM claim. There was a backlog in early FY22 due to the FSMS
transition, and the 30 day standard was significantly exceeded. The FY21/22
backlog was cleared in June 2022. Both the FY23 transition and Direct Access
error prevented the Finance Center payment team from receiving actionable
obligations for which to pay PPM claims. Since obligation modifications have
commenced, the process is fully in motion for FY22/FY23 PPM claims. There are
over 800 PPM claims in the payment queue. Payments that have been on hold will
likely exceed 30 days and in some cases will exceed 60 days. PPM claims
received in November will be paid in less than 45 days. PPM claims received in
December will be paid in less than 30 days.

5. CAPT W.A. Budovec, Office of Resource Management (CG-83), CAPT M.V Danish,
Finance Center, and CAPT E.F. Klein, FSMS Transition Incident Command, send.

6. Internet release authorized.