U.S. COAST GUARD
Pay & Personnel Center

Direct Access User Guides Retiree Self-Service E-Gov Travel System (ETS)

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E-Mail News Updates

Mid-Month December(15 December Payday) Military Payroll Processing Complete

Subscribers to this list will receive notices and information on Coast Guard military pay and personnel policy and procedures. Subscribers will also be notified when active duty and reserve payslips are posted and of both scheduled and unscheduled outages affecting the Direct Access personnel system or the TPAX travel claim liquidation system. Additionally, subscribers will be updated when important information is posted to the Pay and Personnel Center's internet site.

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Contact Us

Mailing address:

Commanding Officer (Staff Symbol)
U.S. Coast Guard
Pay & Personnel Center
444 S. E. Quincy St.
Topeka, KS 66683-3591

Telephone

(866) 772-8724
(785) 339-2200
For E-Gov Travel Sys (ETS) Call the
hotline: 1-866-800-USCG (8724)

E-Mail

Customer Care - PPC-DG-CustomerCare@uscg.mil

Web Content Manager - PPC-SMB-PPC-PD@uscg.mil

Self-Service

https://hcm.direct-access.uscg.mil
https://e2.gov.cwtsatotravel.com/

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Pay & Personnel News Updates from our Branches

Resolve Common Direct Access Menu and Page Errors by the Clearing Browser Cache

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June 18, 2019 —

Clearing the Internet Explore cache may resolve these common Direct Access issues:

If a menu item or PAGELET doesn't show up for you and you have been told it should.
If you get one or more PAGELETS that are collapsed and/or the headings say User Access is not Authorized.
You receive an error when you click a menu item - Authorization Error -- Contact your Security Administrator.
If you get Internet Explorer cannot display this page.

Follow the steps in the Clearing Cookies and SSL Slate in Direct Access Guide to clear the Internet Explore cache. If the problem persists after clearing the cache and restarting Internet Explorer, contact PPC customer care.

U.S. COAST GUARD Pay & Personnel Center