Resolve Common Direct Access Menu and Page Errors by the Clearing Browser Cache

Clearing the Internet Explore cache may resolve these common Direct Access issues:

• If a menu item or PAGELET doesn't show up for you and you have been told it should.
• If you get one or more PAGELETS that are collapsed and/or the headings say User Access is not Authorized.
• You receive an error when you click a menu item - Authorization Error -- Contact your Security Administrator.
• If you get Internet Explorer cannot display this page.

Follow the steps in the Clearing Cookies and SSL Slate in Direct Access Guide to clear the Internet Explore cache. If the problem persists after clearing the cache and restarting Internet Explorer, contact PPC customer care.