U. S. Coast Guard Pay & Personnel Center

Direct Access Outage Thursday, 19 Dec 0001 Hrs. to Tuesday, 31 Dec 2359 Hrs. (Eastern Time)

Direct Access (DA) will not be available for units, SPOs, members or retirees & annuitants from 0001 (EST) on Thursday, 19 December 2019 to 2359 on Tuesday, 31 December 2019 (EST). This outage is necessary to support 2020 pay rate and other regulatory changes. The self-service password reset feature will also be disabled during this outage.

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PPC E-Mail News Feed

Mid-Month December (13 Dec Payday) Military Payroll Processing Complete and DA Limited Access Reminder End-Month November (29 November Payday) Military Payroll Processing Complete Mid-Month November (15 November Payday) Military Payroll Processing Complete 1 November Direct Access Outage Canceled End-Month October (1 November Payday) Military Payroll Processing Complete

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Subscribers to this list will receive notices and information on Coast Guard military pay and personnel policy and procedures. Subscribers will also be notified when active duty and reserve payslips are posted and of both scheduled and unscheduled outages affecting the Direct Access personnel system or the TPAX travel claim liquidation system. Additionally, subscribers will be updated when important information is posted to the Pay and Personnel Center's internet site.

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Contact Us

Mailing address:

Commanding Officer (Staff Symbol)
U.S. Coast Guard
Pay & Personnel Center
444 S. E. Quincy St.
Topeka, KS 66683-3591

Telephone

(866) 772-8724
(785) 339-2200

E-Mail

PPC-DG-CustomerCare@uscg.mil

Self-Service

Direct-Access
Web-TPAX https://webtpax.osc.uscg.mil/ (copy and paste into address bar, must be on a CG Workstation. Web-Tpax cannot be accessed via the internet)

MilConnect

Pay & Personnel News Updates from our Branches

Resolve Common Direct Access Menu and Page Errors by the Clearing Browser Cache

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June 18, 2019 —

Clearing the Internet Explore cache may resolve these common Direct Access issues:

If a menu item or PAGELET doesn't show up for you and you have been told it should.
If you get one or more PAGELETS that are collapsed and/or the headings say User Access is not Authorized.
You receive an error when you click a menu item - Authorization Error -- Contact your Security Administrator.
If you get Internet Explorer cannot display this page.

Follow the steps in the Clearing Cookies and SSL Slate in Direct Access Guide to clear the Internet Explore cache. If the problem persists after clearing the cache and restarting Internet Explorer, contact PPC customer care.