U. S. Coast Guard Pay & Personnel Center

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Mid-Month July (15 July Payday) Military Payroll Processing Complete End-Month June (1 July Payday) Military Payroll Processing Complete Personnel and Pay Procedures Manual - Chapter Nine

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Contact Us

Mailing address:

Commanding Officer (Staff Symbol)
U.S. Coast Guard
Pay & Personnel Center
444 S. E. Quincy St.
Topeka, KS 66683-3591

Telephone

(866) 772-8724
(785) 339-2200

E-Mail

PPC-DG-CustomerCare@uscg.mil

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Pay & Personnel News Updates from our Branches

Resolve Common Direct Access Menu and Page Errors by the Clearing Browser Cache

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June 18, 2019 —

Clearing the Internet Explore cache may resolve these common Direct Access issues:

If a menu item or PAGELET doesn't show up for you and you have been told it should.
If you get one or more PAGELETS that are collapsed and/or the headings say User Access is not Authorized.
You receive an error when you click a menu item - Authorization Error -- Contact your Security Administrator.
If you get Internet Explorer cannot display this page.

Follow the steps in the Clearing Cookies and SSL Slate in Direct Access Guide to clear the Internet Explore cache. If the problem persists after clearing the cache and restarting Internet Explorer, contact PPC customer care.