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U. S. Coast Guard Pay & Personnel Center

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2019 Novel Coronavirus (COVID-19)

Procedures & Development (P&D) Branch

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Mailing address:

Commanding Officer (Staff Symbol)
U.S. Coast Guard 
Pay & Personnel Center
444 S. E. Quincy St.
Topeka, KS 66683-3591

Telephone

(866) 772-8724
(785) 339-2000
For E-Gov Travel Sys (ETS) Call the 
hotline: 1-866-800-USCG (8724)

Fax

(785) 339-3780

E-Mail

Customer CarePPC-DG-CustomerCare@uscg.mil

Web Content Manager - PPC-SMB-PPC-PD@uscg.mil

Self-Service

Direct Access https://hcm.direct-access.uscg.mil
Log on to ETS/ETS Logo https://e2.gov.cwtsatotravel.com/

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Blended Retirement System Information

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Servicemembers' Group Life Insurance (SGLI)
Online Enrollment System (SOES)

MilConnect Portal-https://milconnect.dmdc.osd.mil/milconnect/MilConnect Portal

Beginning in October 2018 members of the Coast Guard and National Oceanic and Atmospheric Administration (NOAA) can manage their Servicemembers’ Group Life Insurance (SGLI) coverage using the SGLI Online Enrollment System (SOES). Coast Guard and NOAA members join the Army, Navy Air Force, and Marine Corps in using the new system.

SGLI provides automatic life insurance coverage of $400,000 to Servicemembers upon enlistment. Members with SGLI also get automatic traumatic injury protection (TSGLI) and life insurance coverage for their dependent children and spouse under the Family SGLI program, unless the child or spouse is already insured under SGLI as a Servicemember. Servicemembers with full-time SGLI coverage will no longer have to complete a paper SGLV-8286 to make changes to their coverage or beneficiary elections. Instead, these Servicemembers can use the online system, SOES, to manage the amount of their SGLI and spouse coverage and to designate or update beneficiaries.

Coast Guard / NOAA Implementation Plan:

Implementation begins on 1 October 2018 and will run over the next six months.

All Coast Guard and NOAA military personnel must certify their current SGLI/FSGI coverage within SOES during the implementation period.

To access SOES, go to https://milconnect.dmdc.osd.mil/milconnect/, sign in, and go to Benefits, Life Insurance SOES- SGLI Online Enrollment System. Servicemembers can log in with their CAC or with their DS Logon using Internet Explorer as soon as they receive notice that SOES access is available. Servicemembers can then make sure their SGLI coverage and beneficiaries are up-to-date. Refer to the Member Self-Service Guide for more information.

Have questions about SOES? review answers to Frequently Asked Questions.

Who to contact for support

 

Support Topics Support Organization Contact
SOES use and navigation;

Incorrect SGLI/FSGLI coverage
information (e.g. coverage not displayed, amount incorrect);

DEERS information is incorrect (e.g. wrong spouse or marital status)
DMDC/DEERS Support Office (DSO)
1-800-538-9552
DS Logon issues (e.g. can’t log in, forgot password);

Technical issues (e.g. site down or not responding)
DMDC Support Center (DSC)
1-800-477-8227