USCG Pay & Personnel Center

Retiree Self-Service E-Gov Travel System (ETS)

Procedures & Development (P&D) Branch

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PPC Customer Service Feedback

PPC Mailing Address:

Commanding Officer (RAS)
U.S. Coast Guard
Pay & Personnel Center
444 S. E. Quincy St.
Topeka, KS 66683-3591

Customer Support Telephone:

PPC Customer Service

Personnel/Administrative Issues (not related to DA technical issues).

(866) 772-8724
7:30AM - 4:00PM (Central time) M-F

C5I Service Center Product Support Service Desk

Assistance with Password Resets, Logon Assistance, or Other DA Technical Issues.

(800) 821-7081
6:30AM - 6:30PM (Eastern time) M-F

E-Mail:

PPC Customer Service: PPC-DG-CustomerCare@uscg.mil

C5I Service Center: SMB-USCG-KerWV-ProductSupportSD@uscg.mil

PPC Web Content Manager

Procedures and Development (P&D) Overview

P&D provides customer education, instruction, and procedural guidance through the development of:

Direct Access and MLINQS Step-by-Step User Guides
Personnel and Pay Procedures Manual (3PM)
Live Webinar Presentations
Workshops
PPC Website Content

Got Questions? Don’t quite understand? Is a topic a little fuzzy?

If you answered yes to any of these questions, then PPC Procedures and Development (P&D) is here to help! P&D is now offering On-Demand training to anyone who would like structured training on any Direct Access, HR, Admin, or Pay related topic. This is great for any member(s) and/or their shop that want more training but may not necessarily have the time to commit to conducting their own. Virtual sessions are available for anyone and everyone (not just Yeomen) upon request and can be customized to meet your needs. Sessions will be presented live via TEAMS and requests are on a first come, first served basis with coordination on dates and times.

If you would like an On-Demand session, please email your request to PPC-SMB-PPC-PD@uscg.mil with the following information:

Topic of Interest
Attendees
Proposed Dates/Times

We look forward to hearing from YOU!

The U.S. Department of Defense is committed to making its electronic and information technologies accessible to individuals with disabilities in accordance with Section 508 of the Rehabilitation Act (29 U.S.C. 794d), as amended in 1998. DoD websites use the WCAG 2.0 AA accessibility standard.

For persons with disabilities experiencing difficulties accessing content on a particular website, please use the form DoD Section 508 Form. In this form, please indicate the nature of your accessibility issue/problem and your contact information so we can address your issue or question. If your issue involves log in access, password recovery, or other technical issues, contact the administrator for the website in question, or your local help desk.