U. S. Coast Guard Pay & Personnel Center

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2019 Novel Coronavirus (COVID-19)

PPC Call Center Phone Contact Update

In observance of the birthday of Martin Luther King, Jr., our offices, including the Pay & Personnel Center’s Call Center, will be closed on  Monday, January 17, 2022.  All PPC applications will remain available during the holiday and payroll/personnel processing will continue as normally scheduled

All customers are encouraged to submit trouble tickets through electronic means, if possible. You can submit a trouble ticket by emailing PPC-DG-CustomerCare@uscg.mil. For those with CG Portal access, you can submit the online trouble ticket form found at https://cg.portal.uscg.mil/units/ppc/SitePages/Contact Us.aspx. Thank you!

Direct-Access PCS, TDY, & Reserve Orders Outage.

1. DA Orders Accounting Data Conversion to FSMS Standard (ALCGPSC 06/22):  ​At 2000 EST, Wednesday, 12 January 2022, availability to Direct Access orders will be read-only for all users. The scheduled reactivation of full access to orders in Direct Access is 0001 EST, Wednesday, 19 January 2022, and is based on the successful conversion of all FY22 orders. This lockdown is necessary to support the deployment of FSMS. During this period of read-only availability, all FY22 orders will be converted to utilize FSMS accounting data. This applies to all Direct Access orders types: ETQC, PCS, separations, and reserve orders. Units may issue orders via memorandum to authorize travel in urgent and emergency situations.

E-Gov Travel System  (ETS) Status (updated 1000 hrs. Jan 07)

1. Maintenance Completed:  Data migration is complete and the system ready for use. 

2. Vouchering: The ability to enter travel vouchers in ETS is now available.

3. Vouchering prior FY travel: As part of the cutover to FSMS, the Coast Guard migrated open travel obligations. Authorizations will appear in ETS for the member to voucher. Members will select the open authorization within ETS and create a voucher. Members will not need to select accounting information for the Project, Organization, Expenditure and Task (POET) because prior year TONOs were migrated to reimburse against the prior year expenditures. The vouchers should only require approval from an ETS approving official.

4. Current FY Travel: Please be aware that Training, PCS, and Reserve Orders from Direct-Access (DA) will not be available in ETS pending completion of the accounting data conversion during the DA outage described above.

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Contact Us

Mailing address:

Commanding Officer (Staff Symbol)
U.S. Coast Guard 
Pay & Personnel Center
444 S. E. Quincy St.
Topeka, KS 66683-3591


(866) 772-8724
(785) 339-2000
For E-Gov Travel Sys (ETS) Call the 
hotline: 1-866-800-USCG (8724)


(785) 339-3780


Customer CarePPC-DG-CustomerCare@uscg.mil

Web Content Manager - PPC-SMB-PPC-PD@uscg.mil


Direct Access https://hcm.direct-access.uscg.mil
Log on to ETS/ETS Logo https://e2.gov.cwtsatotravel.com/

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Pay & Personnel News Updates from our Branches

Coast Guard ASVAB Policy Changes (Flag Voice 563)


The Commandant recently approved several Armed Services Vocational Aptitude Battery (ASVAB) policy changes aimed at addressing the challenge of recruiting and retaining a mission ready total workforce. These are the first major changes to the Coast Guard’s ASVAB policy since 2004. As we continue to modernize our fleet to meet the challenges of tomorrow, we must also evolve our personnel policies to remain Ready, Relevant, and Responsive. To ensure we have the necessary throughput to meet mission requirements, the following ASVAB policy changes are effective 01 November 2021:

  •       All “A” School ASVAB composite score requirements are adjusted by ten points (except DV).
  •       CO/OIC waiver authority increased from five to ten points, including subtest minimums.
  •       RFMCs will now serve as their rating’s “A” School waiver authority for all waivers beyond CO/OIC authority.

While we have opened the aperture to provide members more opportunities to serve the Coast Guard in their desired rating due to workforce shortages at E-4 and E-5, the “A” School training and graduation standards have not changed. The Coast Guard already grants more than 300 merit-based composite score waivers annually for deserving members to attend “A” schools. A recent analysis revealed no correlation between a member’s waiver status and overall performance evaluations (EERs) as a Third Class Petty Officer and attrition at our “A” schools remain at or below previous levels. As such, the fleet will continue to see all “A” School graduates reporting with the same baseline level of knowledge, skills, and abilities.   

In addition to the overall recruiting and retention objectives of these policy changes, we are also building transparency and feedback into the ASVAB waiver process. While COs/OICs will have more authority to assess whether a member has the ability and desire to succeed, RFMCs will have more authority to manage the overall health of their respective rating. Furthermore, should a member be denied an ASVAB waiver, they will be provided feedback and an action plan to increase their chances of obtaining a waiver in the future. The feedback element is critical to helping our members achieve their full potential.

As we open opportunities to current and future members, we will continue to evaluate and modernize our personnel policies to train and retain demonstrated, motivated talent. 


Eric C. Jones
Rear Admiral, U.S. Coast Guard
Assistant Commandant for Human Resources