U. S. Coast Guard Pay & Personnel Center

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PPC Telephone System Outage

We are experiencing intermittent issues with our telephone system. If you call and immediately receive a busy signal, contact us by e-mail to PPC-DG-CustomerCare@uscg.mil.

Direct-Access Planned Maintenance Outage

Direct Access will not be available from Monday, December 19, 2022 at 23:01 (CST ) until Tuesday, January 3, 2022, at 22:59 (CST). This outage is necessary to ensure members' pay and benefits are updated to reflect the 2023 pay rates and other regulatory changes, which include COLA, BAH, and tax rates. See ALCOAST 455/22 for more information.


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Mailing address:

Commanding Officer (Staff Symbol)
U.S. Coast Guard 
Pay & Personnel Center
444 S. E. Quincy St.
Topeka, KS 66683-3591


(866) 772-8724
(785) 339-2200
For E-Gov Travel Sys (ETS) Call the 
hotline: 1-866-800-USCG (8724)


Customer CarePPC-DG-CustomerCare@uscg.mil

Web Content Manager - PPC-SMB-PPC-PD@uscg.mil


Direct Access https://hcm.direct-access.uscg.mil
Log on to ETS/ETS Logo https://e2.gov.cwtsatotravel.com/

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Pay & Personnel News Updates from our Branches

Reserve Component use of Contracted Airline Fares for IDT


ALCOAST 431/21

R 231615Z NOV 21
ALCOAST 431/21
SSIC 1500
A. 10 U.S.C. § 12603, Attendance at Inactive Duty Training
Assemblies: Commercial Travel at Federal Supply Schedule Rates
1. This ALCOAST serves to bring awareness to and provide
instructions for using the General Services Administration's (GSA)
Airline City Pairs Program (CPP). This program, while not mandatory
but authorized by REF (A) lessens the burden for Reserve component
travel for IDT by allowing the purchase of contracted government
fares. An added benefit is CPP fares can be reserved last minute
and are refundable. Members are responsible for service fees.
2. Airfare costs can be researched on the GSA Airline CPP website
located at:
(Copy and Paste URL Below into Browser)


This site does not include fees or taxes.
3. In order to purchase government contracted fares, members must
possess and use the Government Travel Charge Card (GTCC).
Additionally, members must call to arrange the reservation with a 
live-agent at CWTSato Travel. The E-Gov Travel System (ETS) is 
intended for reimbursable travel using Lines of Accounting and will
not process CPP tickets for non-reimbursed Reserve travel.
4. When a member calls to reserve travel, the member should
identify as a Reserve member requesting use of the Airline City
Pairs Program for transportation for drill duty. The member will be
responsible for the airfare and any service fees. Members will not
submit an ETS reimbursement voucher.
5. Fees: Full service fee is $37.63 for domestic travel and $39.19
for international.
6. Members should ensure the GTCC limit is raised prior to calling
CWTSato Travel to prevent a card decline at the time of ticketing,
which is normally 72 hours prior to travel. Cardholders are reminded
that card use during IDT for anything other than the travel
reservation and fee will be considered misuse. Cardholders are
responsible for GTCC account profile updates, card registration,
and account management to ensure timely payment.  
7. Travel card managers should compare the date of purchase with
IDT scheduled in Direct Access to verify compliance when a reserve
member makes charges outside of active duty periods. Travel card
managers should follow guidance provided by the GTCC program manager
regarding card balances for Reserve members requesting to raise
limits for purchasing contracted fares for IDT periods.
8. POC: CDR William Suter, Travel Management Office Implementation
Lead, at (202) 475-5377 or William.W.Suter@uscg.mil.
9. RADM Eric C. Jones, Assistant Commandant for Human Resources
(CG-1), sends.
10. Internet release is authorized.