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USCG Pay & Personnel Center             

 

Travel (TVL) Branch

DIRECT ACCESS CHALLENGES

Our Pay and Personnel Center team members are users of Direct Access –just like you– and are similarly impacted by challenges with the system.  Though the Pay and Personnel Center does not own or control repairs to Direct Access, we continue to advocate with the Program Office to prioritize repairs and the C5I Service Center to conduct those repairs.  We appreciate your patience and grace during this time period.

In essence, Direct Access is our ship . . . and our ship is damaged and undergoing depot-level repairs.  The crew at the Pay and Personnel Center are just as eager for Direct Access to come back to fully mission capable, so we can better serve our Coast Guard families.

Note: The issue which was preventing the issuance of PCS orders and entitlements has been resolved.  If you continue to experience issues with your PCS orders or entitlements, the Pay and Personnel Center PCS Assist Team is standing by to assist (844-727-2022, PCSAssist@uscg.mil).

RETIRED PAY

At present, for temporary, permanent, VA offset, AEW’s, CRDP, and CRSC disability, we are encountering a processing delay due to systematic issues and a shortage of personnel. You remain our primary concern. We want to assure you that we are fully committed to resolving these issues promptly and handling your cases with utmost proficiency.

Divisions and Branches
Contact Us

Mailing address:

Commanding Officer (Staff Symbol)
U.S. Coast Guard 
Pay & Personnel Center
444 S. E. Quincy St.
Topeka, KS 66683-3591

Telephone

(866) 772-8724
 

E-Mail

PPC-DG-CustomerCare@uscg.mil

Web Content Manager 

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Report broken links 
or other website
issues here

Self-Service

Direct Access https://hcm.direct-access.uscg.mil
Log on to ETS/ETS Logo https://e2.gov.cwtsatotravel.com/


 

 

 

Web TPAX User Guides, Tutorials and Webinar Recordings

Web TPAX Sign in pageWeb-TPAX Sign in page (CG Network Users Only)

Travel Authorizing /Approving Official (AO) Course Offline

The AO Course contains Adobe FLASH Media and has been temporarily removed as Adobe FLASH Media is no longer supported and deemed a cyber-vulnerability by CG-6. Please submit your CG-7421a without any attachments and permissions will be granted. As soon as the course comes back online, we will update our website and require proof of completion of the AO course for new AO's or proof the tests have been completed for renewing AO permissions.

Collapse All Expand All
 Basic Web TPAX Information for All Users

 

Read these guides to learn how to log into Web TPAX for the first time, understand its features, and maintain your account.

Click the revision date (DD Mmm YYYY) to open the guide or tutorial.

Topic Procedure
Guide (PDF)

Tutorial

First Time Web TPAX User

03 May 2017  11 Feb 2017
Web TPAX Overview 03 May 2017 11 Feb 2017
Changing Passwords in Web TPAX 06 Oct 2017 11 Feb 2017
Updating your Profile in Web TPAX 16 Feb 2017 11 Feb 2017
Correcting Rank in Web- TPAX 06 Apr 2018  
Digitally Signing a PDF (Electronic Signature)  31 Mar 2020  
Attaching and Viewing Documents in Web TPAX 07 Mar 2017  
Printing a Travel Voucher Summary 07 Jan 2017  
Reimbursable Expenses Listing 23 Apr 2019  
Travel Audit Process Overview 10 Jan 2017  
Verify the Status of a Claim 06 Mar 2017  

 


 

 Calculators (Spreadsheets)Updated
 

Traveler - Audits

 

Click the revision date (DD Mmm YYYY)  to open the guide or tutorial.

Topic Procedure
Guide (PDF)

Tutorial
Travel Audit Process Overview 10 Jan 2017  

 


 

 Traveler - Permanent Change of Station (PCS)Updated

Click the revision date (DD Mmm YYYY)  to open the guide or tutorial.

Topic Procedure
Guide (PDF)
Video
Tutorial
Requesting a PCS Travel Advance 
Use with: Interim Processes for PCS Advances and Vouchers
12 June 2018  
Filing a Manual Travel Claim for PCS 07 Mar 2017  
PCS Claim for Member Only Travel
Use with: Interim Processes for PCS Advances and Vouchers
02 Mar 2020Updated  
PCS Claim for Member and Dependents Travel
Use with: Interim Processes for PCS Advances and Vouchers
18 Mar 2020  
PCS Claim for Member Married to Member
Use with: Interim Processes for PCS Advances and Vouchers
20 Mar 2017  
PCS Claim for Patrol Forces Southwest Asia (PATFORSWA)
Use with: Interim Processes for PCS Advances and Vouchers
16 Aug 2017  
PCS Using the Alaska Marine Highway System (AMHS) 05 Mar 2020  
PCS Quarantine 17 Jul 2020  
Adding Dislocation Allowance to a PCS Claim 20 Mar 2017  
Adding Temporary Lodging Expense to a PCS Claim 08 Apr 2019  
Adding TLE for M&IE Only (No Lodging Cost) to a PCS Claim 26 Jul 2019  
Consecutive Overseas Tour (COT) Supplemental Claim 10 Mar 2017  
Crossing the International Date Line 23 Feb 2017  
Currency Conversion for Travel Claims 13 Jan 2017  
Reimbursable Expenses Listing 12 Mar 2019  
Split Disbursement 15 Feb 2017  
Supplemental PCS Settlement 28 Aug 2019  
Civilian PCS Claim Procedures 09 Mar 2017  

 

 Approving Official

 

Click the revision date (DD Mmm YYYY)  to open the guide or tutorial.

Topic Procedure
Guide (PDF)
Video
Tutorial
AO TPAX Inbox 02 Feb 2017  
TDY Authorization Approval 13 Feb 2017  
TDY Settlement Approval 29 Jan 2017  
PCS Settlement Approval 23 Mar 2017  
Travel AO Checklist for Post-Travel Pre-Payment Approval (MS Word Format) 04 Dec 2017File in word format N/A
Verify Status of a Travel Claim
12 Dec 2017  


Travel AO Webinar Conducted on 11 April 2017

 Proxy / Servicing Personnel Office (SPO)

 

Click the revision date (DD Mmm YYYY)  to open the guide or tutorial.

Topic Procedure
Guide (PDF)
Video
Tutorial
Designating/Removing Full Signature Proxy 17 Feb 2017  
Entering Authorizations or Settlements as Proxy or Full Signature Proxy 17 Feb 2017  
Requesting Travel Advances in TPAX 20 Nov 2019updated  

 

 

Military Human Resource Business Process Standardization (MHR-BPS) Permanent Change of Station Process Models (CG Portal Links)

 

 

The Military Human Resource Business Process Standardization (MHR-BPS)  site houses a set of high level (context) and related lower level (process) models, designed for the United States Coast Guard (USCG) Yeoman (YN), or designated staff, performing Unit Level Administration and/or Servicing Personnel Office (SPO) functions to reference when completing USCG human resource tasking.

The Military Human Resource Business Process Standardization (MHR-BPS) models are broken into two(2) categories: Context Models corresponding lower level Process Models.

 

 

MHR-BPS Context Model Definition
MHR-BPS Process Model Definition
Context Model is a high level depiction of the overall, end-to-end pay and personnel process for a given functional area (i.e. Entitlements, PCS,Reserve, Separations, Accessions, etc.).
Process Model is a lower level depiction providing the detail needed to guide a YN, or designated staff member, in processing and completing individual pay and/or personnel transactions as part of the process depicted in the overall context model.

Context Model:

Process Models:

 
Procedural Updates and Known Issues

Fiscal Year End Key Dates & Details on Processing Travel During This Time

  • Sept 25 at 11:59p.m. EST - Last day to approve vouchers/advances in ETS and receive payment in FY24
  • Sept. 27 at 11:59 p.m. EST - Last day to Approve/Amend FY24 Authorizations and obligate
  • Sept. 27 at 11:59 p.m. EST- Last day DA orders will populate/adjust Open Authorizations in ETS
  • Sept 28 – Oct 15 (end date could shift): FSMS/ETS connection down:
  • Do NOT approve any voucher during the FSMS down time
  • Limit approving Authorizations to immediate travel - FY25 POETS will not be immediately available in ETS, they will be loaded during the down time
  • Nov 15- Amendments to FY24 travel authorizations to increase funds will begin processing in FSMS

For full guidance please reference: 023-24 ALCGFINANCE

For Travel that begins in FY24 and ends in FY25 Key information:  

FY 24/25 CROSSOVER TRAVEL USER GUIDE

For full details see 029-24 ALCGFINANCE

  • Enter full expected travel dates
  • FY25 POETs will not be immediately available, expenses must be allocated to the POET associated to the date the expense occurs
  • Expenses that will be allocated to the FY24 POET- Airfare- full round trip (regardless of return date), rental cars (regardless of return date), Lodging/per diem through Sept. 30, Any other expense (taxi, mileage, baggage, fuel etc) that occurred through Sept. 30
  • Expenses M&IE/Lodging for Oct. 1 and after will need modified to show no expense on those days for the initial approval as they can not be allocated to a FY24 POET
  • Other Expenses that are manually entered that occur starting Oct. 1 will need to be left off the initial approval. (I.e. transportation to return flight, return baggage, rental fuel on these dates, etc.)
  • After FSMS is back live, amendments may be completed to ADD FY25 POETs and Expenses occurred starting Oct. 1.
  • A guide is available on the PPC webpage showing the steps for this process
  • Amendments that need to INCREASE FY24 expenses will not be able to be processed by FSMS until after Nov. 15.

Email ALSPO B/24 - Subj: mLINQS Training Dates

As we approach the full implementation of mLINQS as the Coast Guard’s PCS travel system, PPC’s Travel Division will conduct a series of webinars to reiterate the training that was given last year and include the process for vouchering within the system. Yeomen are required to attend this webinar by signing up using the links included within Email ALSPO B/24.

Accessing the webinars via web browser is advised as some issues have been reported with connectivity.

Duplicate Documents Error on ETS voucher

PPC is aware of a sporadic glitch happening in FSMS that may cause an erroneous rejection error to be received by ETS. After the AO approves a voucher in ETS and a “rejected by agency” error is received for Duplicate Document number, please do the following before submitting a PPC ticket.

PLEASE SEE PPC TRAVEL NEWS FOR INSTRUCTIONS

 

PCS System mLINQS Update News!

In anticipation of the full “go-live” version of mLINQS, the current PCS workaround process for authorizations in mLINQS serves two purposes

    1. To fulfill the process/procedure of an “official calculation source” for PCS travel.

    2. To provide “source documentation” for PCS travel, fulfilling the needs of the mandated authorization and audit process set forth by DHS.

Who does the authorization input into mLINQS?

The departing unit YNs are responsible for creating the authorizations in mLINQS (The departing units will understand the correct entitlements during the departing PCS counseling session with the member and ensure those entitlements match the order notes and calculations.) However, in some circumstances, e.g., system errors, outages, ext.) the authorization input to mLINQS may have to be completed at the receiving unit. Communication between units on these rare circumstances is the key to ensuring the member’s travel claim is processed in a timely manner with the correct entitlements calculated in mLINQS and loaded into ETS.  

DA (Direct Access):

DA will still be the official source of PCS travel orders and those orders should be added to mLINQS/ETS when doing the authorization. (Once fully integrated, mLINQS will substitute the need for the Order notes in DA).  In addition, upon full integration, the mLINQS PCS system will be the sole system for PCS travel from start to finish. The fleet is encouraged to stay up to date via our mLINQS travel webpage (mLINQS PCS travel application (uscg.mil) for the latest news, updates and training resources on mLINQS.

Upcoming Events:

1. mLINQS training webinars will be provided prior to “go-live”.  “go-live” is expected to be OCT-NOV 2024.

2. After training is provided, PPC TMO (Travel Management Office) will consider in-person training from units that have special circumstances requiring in-person or additional training.

3. For members of other rates who are AOs (XPOs, etc.), training updates, processing guides, video guides, and manuals are posted on the PPC travel website. There are also TEAMS channels dedicated to both ETS and mLINQS. Creating PCS authorizations in mLINQS is a YN function (SPO and Admin).  If special circumstances exist where a YN is not available, units should contact PPC via customer care ticket on how to proceed.

4. FULL INTEGRATION! Testing is currently being conducted with DA, FSMS and mLINQS for full integration and functionality.

5. Updates to our efforts and progress will be posted on the PPC travel web page and CG wide notifications. Dates of webinars, training and “go-live” will be provided via message board in addition to our travel webpages.

NOTICE: ETS ROUTING POOLS

AOs/Admins are not authorized to change the names of existing or add new routing pools in ETS. Each unit with an active routing chain is authorized to have only two total routing pools unless explicitly given permission to have a third, which would only be set up directly by the PPC Systems team. One pool is for Funds Managers and the other is for Approving Officials and they shall follow the naming scheme of “UNIT – FUNDS MANAGERS” or “UNIT – APPROVING OFFICIALS” in all capital letters like the below exampleChanging the names of these pools to deviate from the approved naming scheme negatively affects the reports that are run to keep the system functioning.  If you notice your unit has additional or misnamed pools, or are having issues with routing in general, please submit a PPC Trouble Ticket. Violation of this policy may result in revocation of your AO status in ETS.

 

Pet Transportation Allowance Effective 1 JAN 2024 - JTR 050107 Pet Expenses Due to a PCS (Page 5A-2 of JTR) 

Frequently Asked Questions  - Defense Travel Management Office

A. Eligibility. A Service member on a PCS order is authorized reimbursement for mandatory quarantine fees for household pets. A household pet is a cat or a dog.

B. Allowances. Reimbursement for the actual cost of these fees is authorized, limited to $550 per PCS move.

C. Pet Quarantine Information. See Pet Quarantine Information and the DTMO website for more details.

D. Pet Transportation. Transportation for a household pet is not a reimbursable expense unless the transportation is due to an evacuation from a foreign PDS in accordance with par. 060204. 

E. Changes Effective 2024. On January 1, 2024, the following pet transportation allowances will apply:

1. Eligibility. A Service member on a PCS order with an effective date of January 1, 2024 or later, as defined in Appendix A, may be authorized reimbursement for the costs related to the relocation of one household pet that arises from a permanent change of station. A household pet is a cat or a dog, owned for personal companionship. A Service member is responsible for following rules for importing and exporting a pet to and from the United States in order to be eligible for reimbursement. Denial of entry could result in denial of reimbursement. See How to Compute a Permanent Change of Station (PCS) Order’s Effective Date. 

2. CONUS. A Service member may be authorized the reasonable and substantiated cost of mandatory microchipping, boarding fees, hotel service charges, licensing fees at the new PDS, and pet shipping fees if the member flies rather than drives, or the pet is shipped separately from the member. Reimbursement for the actual cost of all expenses is limited to $550 per PCS move.

3. OCONUS. A Service member may be authorized the reasonable and substantiated cost of mandatory microchipping, quarantine fees, boarding fees, hotel service charges, licensing fees at the new PDS, testing titer levels for entry, and pet shipping fees if the member flies rather than drives, or the pet is shipped separately from the member. For transoceanic travel, use of Government or Government [1] procured transportation must be used if available or reimbursement for transportation costs is not authorized. Reimbursement for the actual cost of all necessary expenses described above in connection with the movement of a pet is limited to $2,000 per PCS move.