U. S. Coast Guard Pay & Personnel Center
2019 Novel Coronavirus (COVID-19)
Subscribers to this list will receive notices and information on Coast Guard military pay and personnel policy and procedures. Subscribers will also be notified when active duty and reserve payslips are posted and of both scheduled and unscheduled outages affecting the Direct Access personnel system or the TPAX travel claim liquidation system. Additionally, subscribers will be updated when important information is posted to the Pay and Personnel Center's internet site.
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Commanding Officer (Staff Symbol)
U.S. Coast Guard
Pay & Personnel Center
444 S. E. Quincy St.
Topeka, KS 66683-3591
New Direct Access & WebNow Links
Per ALCOAST 069/21, here are the new web addresses (URLs) for Direct Access and WebNow/Perceptive Content:
New Direct Access link: https://hcm.direct-access.uscg.mil
New ImageNow/Perceptive Content link: https://imgprd01.direct-access.uscg.mil/webnow (Note: CG network access required.)
The user names and passwords you use to access these systems have not changed.
Feb. 19, 2021
Known Issue: Coast Guard Standard Meal Rate (CGSMR) Auto-Start
If a member’s PCS Transfer Job Data row is not built (should populate upon the approval of the PCS Reporting endorsement), the CGSMR will not automatically start. If this occurs, a help ticket must be submitted to PPC to have the PCS Transfer Job Data row manually added. The SPO MUST manually start CGSMR. The SPO does not have to wait for the Job Data row to be added.
Jan. 5, 2021
Travel Authorizing /Approving Official (AO) Course Offline
The AO Course contains Adobe FLASH Media and has been temporarily removed as Adobe FLASH Media is no longer supported and deemed a cyber-vulnerability by CG-6. Please submit your CG-7421a without any attachments and permissions will be granted. As soon as the course comes back online, we will update our website and require proof of completion of the AO course for new AO's or proof the tests have been completed for renewing AO permissions.
Oct. 30, 2020
October PPC Travel eNewsletter/Frequently Asked Questions
The October 2020 edition of the Pay and Personnel Center Travel eNewsletter/Frequently Asked Questions – Update is now available at https://www.dcms.uscg.mil/portals/10/cg-1/ppc/travel/ppctravelenewsletteroctober2020.pdf.
Oct. 2, 2019
Known Issue: DA Cost of Living Allowance for the Continental United States (CONUS COLA)
An issue has been detected with Direct Access (DA) CONUS COLA transactions.
Sept. 17, 2019
Known Issue: DA Hostile Fire Pay / Imminent Danger Pay and Hardship Duty Pay for Location in a Designated Area Monthly Payout Limit
Direct Access does not allow a payment for Hostile Fire Pay / Imminent Danger Pay (HFP/IDP) and Hardship Duty Pay for Location in a Designated Area (HDP-L (DA)) to exceed $325 in a month. Direct Access will deduct any dollar amount over $325.
June 30, 2019
Reminder: BAH for Single Recruit, OCS, or Academy Graduates In-Transit
A Transit housing allowance (BAH-Transit) is a temporary housing allowance paid while a member is in a travel or leave status between permanent duty stations, provided the member is not assigned Government quarters, including dependents who may be assigned to Government owned or leased family-type quarters. The Transit rate continues during proceed time and authorized delays en route, including TDY en route.
June 18, 2019
Resolve Common Direct Access Menu and Page Errors by the Clearing Browser Cache
Clearing the Internet Explore cache may resolve these common Direct Access issues.
May 6, 2019
Direct Access Known Issue: Coast Guard Standard Meal Rate (CGSMR) Auto-Start failure
Known Issue: Coast Guard Standard Meal Rate (CGSMR) Auto-Start failure. If a member reports in TEMDU first and then to the cutter CGSMR doesn’t auto start and needs to be manually started via meal rate request
April 30, 2019
Reserve Leave Not Calculating Correctly
If member has reserve AD orders of exactly 30 days, DA does not credit 2.5 days of leave, therefore the SPO will need to submit a ticket to PPC to manually credit. Also, if a member has back to back consecutive reserve AD orders, where each order is less than 30 days individually, but combined consecutively equal 30 days, the SPO will also need to
Sept. 4, 2018
PPC Trouble - Ticket Email Receipts Discontinued
You will no longer receive an e-mail receipt when submitting a trouble ticket form to the Coast Guard Pay & Personnel Center.
March 15, 2017
Combat Tax Exclusion - Known Issue with PCS Departure Stop and Retroactive Transactions
There is a Direct Access Known Issue with Combat Tax Exclusion