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U. S. Coast Guard Pay & Personnel Center

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Subscribers to this list will receive notices and information on Coast Guard military pay and personnel policy and procedures. Subscribers will also be notified when active duty and reserve payslips are posted and of both scheduled and unscheduled outages affecting the Direct Access personnel system or the TPAX travel claim liquidation system. Additionally, subscribers will be updated when important information is posted to the Pay and Personnel Center's internet site.

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Contact Us

Mailing address:

Commanding Officer (Staff Symbol)
U.S. Coast Guard 
Pay & Personnel Center
444 S. E. Quincy St.
Topeka, KS 66683-3591

Telephone

(866) 772-8724
(785) 339-2200

E-Mail

PPC-DG-CustomerCare@uscg.mil

Self-Service

Direct Access Direct-Access
Log on to TPAXWeb-TPAX
https://webtpax.osc.uscg.mil/ (copy and paste into address bar, must be on a CG Workstation. Web-Tpax cannot be accessed via the internet)

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Pay & Personnel News Updates from our Branches

Results:
Tag: Known Issue

Oct. 2, 2019

Known Issue: DA Cost of Living Allowance for the Continental United States (CONUS COLA)

An issue has been detected with Direct Access (DA) CONUS COLA transactions.

Sept. 17, 2019

Known Issue: DA Hostile Fire Pay / Imminent Danger Pay and Hardship Duty Pay for Location in a Designated Area Monthly Payout Limit

​Direct Access does not allow a payment for Hostile Fire Pay / Imminent Danger Pay​ (HFP/IDP) and Hardship Duty Pay for Location in a Designated Area (HDP-L (DA)) to exceed $325 in a month. Direct Access will deduct any dollar amount over $325.

June 30, 2019

Reminder: BAH for Single Recruit, OCS, or Academy Graduates In-Transit

A Transit housing allowance (BAH-Transit) is a temporary housing allowance paid while a member is in a travel or leave status between permanent duty stations, provided the member is not assigned Government quarters, including dependents who may be assigned to Government owned or leased family-type quarters. The Transit rate continues during proceed time and authorized delays en route, including TDY en route.

June 18, 2019

Resolve Common Direct Access Menu and Page Errors by the Clearing Browser Cache

Clearing the Internet Explore cache may resolve these common Direct Access issues.

May 6, 2019

Direct Access Known Issue: Coast Guard Standard Meal Rate (CGSMR) Auto-Start failure

Known Issue: Coast Guard Standard Meal Rate (CGSMR) Auto-Start failure. If a member reports in TEMDU first and then to the cutter CGSMR doesn’t auto start and needs to be manually started via meal rate request

May 3, 2019

Direct Access Known Issue: PCS Orders - Getting Kicked Out When Trying to Access

We have gotten reports that some of you are getting kicked out of DA when you try to access PCS orders. Programmers have determined that it is due to people making customizations to their PeopleSoft pages. If you are experiencing this issue, you must submit a trouble ticket so that we can fix your account. Please reference " PSUSEROBJTYPE" in your ticket so that we can expedite your request.

April 30, 2019

Reserve Leave Not Calculating Correctly

If member has reserve AD orders of exactly 30 days, DA does not credit 2.5 days of leave, therefore the SPO will need to submit a ticket to PPC to manually credit. Also, if a member has back to back consecutive reserve AD orders, where each order is less than 30 days individually, but combined consecutively equal 30 days, the SPO will also need to

Sept. 4, 2018

PPC Trouble - Ticket Email Receipts Discontinued

You will no longer receive an e-mail receipt when submitting a trouble ticket form to the Coast Guard Pay & Personnel Center.

March 15, 2017

Combat Tax Exclusion - Known Issue with PCS Departure Stop and Retroactive Transactions

There is a Direct Access Known Issue with Combat Tax Exclusion