U. S. Coast Guard Pay & Personnel Center

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Mailing address:

Commanding Officer (Staff Symbol)
U.S. Coast Guard 
Pay & Personnel Center
444 S. E. Quincy St.
Topeka, KS 66683-3591


(866) 772-8724
(785) 339-2000
For E-Gov Travel Sys (ETS) Call the 
hotline: 1-866-800-USCG (8724)


(785) 339-3780


Customer CarePPC-DG-CustomerCare@uscg.mil

Web Content Manager - PPC-SMB-PPC-PD@uscg.mil


Direct Access https://hcm.direct-access.uscg.mil
Log on to ETS/ETS Logo https://e2.gov.cwtsatotravel.com/

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State/Federal Income Tax Withholding for Residents of Puerto Rico or Northern Mariana Islands


There are special income tax withholding requirements for certain federal agencies that have employees who work in the Commonwealth of the Northern Mariana Islands (CNMI) or Puerto Rico. The U.S. Treasury Department has entered into agreements under 5 U.S.C. Section 5517 ("5517 Agreements") with the CNMI and with Puerto Rico that require certain federal employers to withhold U.S. territorial income taxes (rather than U.S. federal income taxes) on certain employees. The 5517 Agreements apply to all executive agencies, military departments, and the Postal Service.

Effective 1 January 2017, Direct Access will systematically change all members with Puerto Rico and Northern Mariana Islands as their state of legal residence to the following tax withholdings:

  • Federal: Special Tax Withholding set to "Do Not Maintain Taxable Gross and Do Not Withhold Tax"
  • State: Special tax Withholding set to "None".

No other special tax withholdings will be permitted.