U. S. Coast Guard Pay & Personnel Center

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Subscribers to this list will receive notices and information on Coast Guard military pay and personnel policy and procedures. Subscribers will also be notified when active duty and reserve payslips are posted and of both scheduled and unscheduled outages affecting the Direct Access personnel system or the TPAX travel claim liquidation system. Additionally, subscribers will be updated when important information is posted to the Pay and Personnel Center's internet site.

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Mailing address:

Commanding Officer (Staff Symbol)
U.S. Coast Guard 
Pay & Personnel Center
444 S. E. Quincy St.
Topeka, KS 66683-3591


(866) 772-8724
(785) 339-2200



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PPC Call Center Phone Contact Update

The Pay & Personnel Center Center will be closed on Monday, January 18, 2021, in observance of the Martin L King holiday. Normal business hours will resume on Monday, January 4, 2021. All applications will remain available during the holiday and payroll/personnel processing will continue as normally scheduled.

All customers are encouraged to submit trouble tickets through electronic means, if possible. You can submit a trouble ticket by emailing PPC-DG-CustomerCare@uscg.mil. For those with CG Portal access, you can submit the online trouble ticket form found at https://cg.portal.uscg.mil/units/ppc/SitePages/Contact Us.aspx. Thank you!

Pay & Personnel News Updates from our Branches

Civilian Employee Appeal of Travel claim Determinations

Civilian employee travel and relocation expenses claims must first be filed with PPC (TVL). Claims are adjudicated in accordance with the Federal Travel Regulations and COMDINST M7220.29(series). Claimants disagreeing with PPC (TVL) determinations may request a review of the claim by Coast Guard Headquarters (CG-1215). Claimants disagreeing with CG-1215 may apply to the Civilian Board of Contract Appeal (CBCA) for review.

1.Request for review by Coast Guard Headquarters (CG-1215) is done by sending a written,signed request for appeal that contains the amounts sought and a detailed explanation of why the appeal should be granted. A complete copy of the PPC (TVL) claims determination must be attached. The request is sent to:

Commanding Officer (TVL)
Pay & Personnel Center
444 SE Quincy ST
Topeka, KS 66683-3591

PPC (TVL) will review the request for appeal then forward the appeal to CG-1215 for their review.

2. If CG-1215 grants the appeal, they will notify the claimant in writing explaining action taken on the claim. This is considered a final action. If CG-1215 denies the appeal, the claimant may seek appeal to the CBCA. Detailed information about the CBCA, including specific procedures for filing claims appeals, can be found on-line at http://www.cbca.gsa.gov/.

3. Claimants may file an appeal directly to the CBCA or they may request that CG-1215 forward the appeal on the claimant’s behalf to the CBCA.

4. Address questions about travel claims and appeal of travel claims to your AO.