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U. S. Coast Guard Pay & Personnel Center

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2019 Novel Coronavirus (COVID-19)

Direct Access Maintenance Scheduled

Direct Access (DA) will not be available from 9:00 PM (Central Time) on Thursday, May 27, 2021 until 1:00 AM (Central Time), Friday, May 28, 2021. The system will be offline for routine server maintenance.

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Subscribers to this list will receive notices and information on Coast Guard military pay and personnel policy and procedures. Subscribers will also be notified when active duty and reserve payslips are posted and of both scheduled and unscheduled outages affecting the Direct Access personnel system or the TPAX travel claim liquidation system. Additionally, subscribers will be updated when important information is posted to the Pay and Personnel Center's internet site.

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Contact Us

Mailing address:

Commanding Officer (Staff Symbol)
U.S. Coast Guard 
Pay & Personnel Center
444 S. E. Quincy St.
Topeka, KS 66683-3591

Telephone

(866) 772-8724
(785) 339-2200

E-Mail

PPC-DG-CustomerCare@uscg.mil

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PPC Call Center Phone Contact Update

In observance of the Juneteenth Federal holiday, our offices will be closed on Friday, June 18, 2021, including the Pay & Personnel Center’s Call Center. All PPC applications will remain available during the holiday and payroll/personnel processing will continue as normally scheduled

All customers are encouraged to submit trouble tickets through electronic means, if possible. You can submit a trouble ticket by emailing PPC-DG-CustomerCare@uscg.mil. For those with CG Portal access, you can submit the online trouble ticket form found at https://cg.portal.uscg.mil/units/ppc/SitePages/Contact Us.aspx. Thank you!

Pay & Personnel News Updates from our Branches

Active Duty? Enroll to Continue TRICARE Coverage After Retirement

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Retiring from active duty, whether a medical retirement or a regular retirement, is a significant life event. You should know before you retire which TRICARE programs best suit your and your family’s needs. Once you retire, you’ll only have 90 days from your retirement date to enroll in a TRICARE plan to continue TRICARE coverage. Otherwise, you will have no TRICARE purchased care coverage and will only be able to access care at military hospitals and clinics on a space-available basis.

If you retire from active duty and are under age 65, you can choose either TRICARE Prime (where available) or TRICARE Select (available worldwide). You should decide before you retire which one best suits your and your family’s needs.

You may reenroll in TRICARE Prime if you live in a Prime Service Area (PSA) or live within 100 miles of an available primary care manager and waive your drive-time access standards. You can see if you live in a PSA by using the TRICARE Plan Finder.

If you choose not to reenroll in TRICARE Prime or don’t live in a PSA, then you may enroll in TRICARE Select. With TRICARE Select, you can see any TRICARE authorized provider you choose, but you save money when you use TRICARE network providers. Referrals are not required for most health care services, but some services require prior authorization from your TRICARE regional contractor. An authorized provider is any individual, institution/organization, or supplier that is licensed by a state, accredited by national organization, or meets other standards of the medical community, and is certified to provide benefits under TRICARE. There are two types of TRICARE-authorized providers: Network and Non-Network. you choose, but you save money when you use TRICARE network providers. Referrals are not required for most health care services, but some services require prior authorization from your TRICARE regional contractor.

If you live overseas, you may seek coverage under TRICARE Overseas Program (TOP) Select. TOP Prime and TOP Prime Remote options are not available after retirement.

If you or a family member are, or become, entitled to premium-free Medicare Part A after your retirement, you or they will lose TRICARE coverage unless enrolled in Medicare Part B. With Medicare parts A and B, you or they will have coverage under TRICARE For Life.

For more information on how to enroll in a TRICARE plan, visit Enroll or Purchase a Plan on the TRICARE website. Learn more about TRICARE plans during retirement in the Retiring from Active Duty Brochure (.PDF).