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U. S. Coast Guard Pay & Personnel Center

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2019 Novel Coronavirus (COVID-19)

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Subscribers to this list will receive notices and information on Coast Guard military pay and personnel policy and procedures. Subscribers will also be notified when active duty and reserve payslips are posted and of both scheduled and unscheduled outages affecting the Direct Access personnel system or the TPAX travel claim liquidation system. Additionally, subscribers will be updated when important information is posted to the Pay and Personnel Center's internet site.

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Mailing address:

Commanding Officer (Staff Symbol)
U.S. Coast Guard 
Pay & Personnel Center
444 S. E. Quincy St.
Topeka, KS 66683-3591

Telephone

(866) 772-8724
(785) 339-2200

E-Mail

PPC-DG-CustomerCare@uscg.mil

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New Direct Access & WebNow Links

Per ALCOAST 069/21, here are the new web addresses (URLs) for Direct Access and WebNow/Perceptive Content:

New Direct Access link: https://hcm.direct-access.uscg.mil
New ImageNow/Perceptive Content link: https://imgprd01.direct-access.uscg.mil/webnow (Note: CG network access required.)

The user names and passwords you use to access these systems have not changed.

Pay & Personnel News Updates from our Branches

Separating or Retiring? Take Your Mandatory Transition Training

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All members are required to take pre-separation counseling on the Learning Management System (LMS) or a transition seminar. Members are authorized to begin their transition one year out from separation or two years out from retiring. Contact your local transition manager or visit the Transition Assistance Program (TAP) website at https://www.dcms.uscg.mil/CG1/Health-Safety-and-Work-Life-CG-11/Office-of-Work-Life-CG-111/Transition-Assistance-Program/.

Note:

Due to COVID-19, transition seminars (TAPS) have been cancelled for the foreseeable future.  Members that have either retirement or separation orders listed in the CGBI Personnel Separations Planning Tool, are emailed the online TAPS instructions.  Members separating at the expiration of their enlistment should download the online TAPS instructionsPDF.  Please read this document carefully, and line by line, as it provides specific guidance on what needs to be completed.

Note the following:

  • All proofs of completion must be sent in one email, along with your DOD ID number; separate emails with separate attachments will be deleted.  This is done to cut down on multiple emails when one will suffice.
  • Vist the Transition/Relocation Manager Contact List page for the name and email address of the Transition/Relocation Manager for your location.