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U. S. Coast Guard Pay & Personnel Center

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2019 Novel Coronavirus (COVID-19)

Direct Access System Maintenance Planned

Direct Access (DA) will be taken offline for maintenance on Thursday, 27 August 2020, at 2200 (Eastern Time). They system will not be available for use until Friday, 28 August 2020, at 0200 (Eastern Time). 

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Subscribers to this list will receive notices and information on Coast Guard military pay and personnel policy and procedures. Subscribers will also be notified when active duty and reserve payslips are posted and of both scheduled and unscheduled outages affecting the Direct Access personnel system or the TPAX travel claim liquidation system. Additionally, subscribers will be updated when important information is posted to the Pay and Personnel Center's internet site.

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Contact Us

Mailing address:

Commanding Officer (Staff Symbol)
U.S. Coast Guard 
Pay & Personnel Center
444 S. E. Quincy St.
Topeka, KS 66683-3591

Telephone

(866) 772-8724
(785) 339-2200

E-Mail

PPC-DG-CustomerCare@uscg.mil

Self-Service

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https://webtpax.osc.uscg.mil/ (copy and paste into address bar, must be on a CG Workstation. Web-Tpax cannot be accessed via the internet)

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PPC Call Center Phone Contact Update

Effective Monday, 11 May 2020, PPC's Call Center will resume taking live phone calls.  

The phone number for PPC Customer Care is 1-866-772-8724 and the hours of operation are 0700 - 1600 Central Time.

All customers are encouraged to submit trouble tickets through electronic means, if possible. You can submit a trouble ticket by emailing PPC-DG-CustomerCare@uscg.mil. For those with CG Portal access, you can submit the online trouble ticket form found at https://cg.portal.uscg.mil/units/ppc/SitePages/Contact Us.aspx. Thank you!

Pay & Personnel News Updates from our Branches

Shipment of a Privately Owned Vehicle Within the Continental United States

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There have been multiple members this assignment season who received erroneous counseling in regards to being reimbursed the costs to ship a Privately Owned Vehicle (POV) within the Continental United States (CONUS) incident to a Permanent Change of Station (PCS).  There are normally only two situations when members are authorized to ship a POV within CONUS.

First Situation which DOES NOT REQUIRE Authorization by COMDT (CG-1332) but must be annotated on the member’s PCS Order:

In accordance with the Joint Travel Regulations (JTR), par. 052902 and the Coast Guard Supplement to the JTR (CGS-JFTR) COMDTINST M4600.17 (series), par. 5414, a member with dependents relocating incident to a PCS within CONUS, may be reimbursed for personally procured transportation of one POV provided all of the following apply:

  • The household possesses more than one POV to be relocated to the new PDS;
  • The household then travels at one time in one POV, this would include members married to members;
  • Commercial transportation is not used by member or any dependents;
  • Member personally procures POV transportation, NOT through Government contract;
  • Member is financially responsible for all excess cost/additional expenses associated with POV transportation;
  • PCS orders must be annotated to authorize transportation to include the maximum reimbursement computation.  Computations examples are available on DTMO’s website https://www.defensetravel.dod.mil/Docs/CE-MPDT-13.pdf.

Refer to the Personnel & Pay Procedures Manual, PPCINST M1000.2 (series), Section 2.A.11, for additional procedural guidance to include how to file a claim for a member who personally procures a POV shipment within CONUS.

Second Situation which REQUIRES Prior Authorization by COMDT (CG-1332):

In accordance with the JTR, par. 052901 and CGS-JFTR, par. 5416, a member who is physically unable to drive or has insufficient time to drive and report to the new PDS may be authorized to ship a POV by COMDT (CG-1332).

One of the conditions must be met before requesting authorization from COMDT (CG-1332):

1)      The member is physically unable to drive as documented by a competent medical authority (i.e., a licensed medical practitioner); or

2)      There is insufficient time for the member to drive and report to the new PDS as ordered.  An endorsement is required from the departing and reporting commands stating that the member is unable to take the applicable travel time to safely travel by POV because of operational reasons.

Note: A dependent’s inability to drive does not satisfy this criterion.

The command from which the member is departing shall submit the request with the endorsement from the reporting command (if applicable) or medical documents (if applicable) for authorization to Commandant (CG-1332) well in advance of the members planned departure date.  There is no authority within the JTR to approve requests after the fact. Reimbursement for Personally Procured transportation of a POV is not authorized under this situation, shipment of a POV must be contracted through the Government with the Transportation Officer.

Requests shall be submitted by memo to hqs-dg-lst-cg-1332-travel@uscg.mil.