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U. S. Coast Guard Pay & Personnel Center

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PPC Call Center Phone Contact Update

In observance of Memorial Day, the Pay & Personnel Center’s (PPC) offices, including the PPC Call Center, will be closed on Monday, May 30, 2022. All PPC applications will remain available during the holiday, and payroll/personnel processing will continue as normally scheduled.

Please submit all PPC Customer Care tickets to ppc-dg-customercare@uscg.mil during this time.

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Subscribers to this list will receive notices and information on Coast Guard military pay and personnel policy and procedures. Subscribers will also be notified when active duty and reserve payslips are posted and of both scheduled and unscheduled outages affecting the Direct Access personnel system or the TPAX travel claim liquidation system. Additionally, subscribers will be updated when important information is posted to the Pay and Personnel Center's internet site.

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Contact Us

Mailing address:

Commanding Officer (Staff Symbol)
U.S. Coast Guard 
Pay & Personnel Center
444 S. E. Quincy St.
Topeka, KS 66683-3591

Telephone

(866) 772-8724
(785) 339-2000
For E-Gov Travel Sys (ETS) Call the 
hotline: 1-866-800-USCG (8724)

Fax

(785) 339-3780

E-Mail

Customer CarePPC-DG-CustomerCare@uscg.mil

Web Content Manager - PPC-SMB-PPC-PD@uscg.mil

Self-Service

Direct Access https://hcm.direct-access.uscg.mil
Log on to ETS/ETS Logo https://e2.gov.cwtsatotravel.com/

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Pay & Personnel News Updates from our Branches

Reminder for SPOs: Changing State Taxes

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When changing state taxes for a member, PLEASE read the guide carefully.  The guide explains that a new row for state taxes needs to be added from the Federal Tax Data tab, as shown below.  If you do it from the State Tax Data tab, and inadvertently add a new row by clicking the wrong "+", you still start an additional state row on the member.  


image showing where the plus button is located

 

For example, I have a state tax row for CA. I submit paperwork to have my SPO to change my state taxes to KS. My YN clicks the wrong "+" on the State Tax Data tab. For each pay period I will be paying taxes for BOTH CA and KS.