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Mailing address:

Commanding Officer (Staff Symbol)
U.S. Coast Guard 
Pay & Personnel Center
444 S. E. Quincy St.
Topeka, KS 66683-3591


(866) 772-8724
(785) 339-2200

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hotline: 1-866-800-USCG (8724)



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DMDC MIL CONNECT WEB SITE LOGO MilConnect P&D On Demand Training

WebNow Upgraded to "Perceptive Experience" - New Link

Effective September 17, 2021, WebNow will be upgraded to "Perceptive Experience". This upgrade only impacts the “view only” or web version – which is currently called WebNow, but is being upgraded to “Perceptive Experience”. New user access requests do not need to be completed. Users who previously logged into the WebNow link will now log into the Perceptive Experience URL using their old WebNow user ID and PW. This upgrade does not impact Perceptive Content, which is used for uploading documents. The SPO Access to the Electronically Im​aged PDR (EI‑PDR) user guide has been updated to reflect the upgrade. The URL for Perceptive Experience is https://imgprd01.direct-access.uscg.mil/experience. They system cannot be accessed outside of the Coast Guard network using the URL. The URL is not needed when accessing Perceptive Experience via Direct-Access.

Pay & Personnel News Updates from our Branches

2020 Tax Statements (IRS Forms W-2, 1099R, and 1095)


The IRS Forms 2020 W-2, 1099-R, 1095-B and 1095-C are now available in Direct Access Self Service. The W-2 and 1099-R forms will be mailed, to those who haven't opted out of receiving hard copies, no later than 31 January 2020. The forms are produced on standard 8 1/2 x 11 paper and mailed in a standard, privacy tinted window envelope. The envelope will have a PPC's return address and the form is printed with the text "Important Tax Information Enclosed" which shows through the window on the envelope. The 1095-B and 1095-C forms will not be mailed this yearIRS Notice 2019-63 (page 7)  eliminates the requirement to provide Form 1095-B/C because these forms are not needed to file income tax returns for 2019. Paragraph B on page 7 of  the IRS Notice states, “an individual does not need the information on Form 1095-B/C in order to compute his or her federal tax liability or file an income tax return with the Service.”

The IRS Notice further requires us to provide Form 1095-B/C to our service members, retirees and annuitants should you still desire to receive one. Service members, retirees and annuitants who are unable to access or print their 1095-B/C from Direct Access shall submit an e-mail request directly to PPC Customer Care (ppc-dg-customercare@uscg.mil) with the following information: First and last name, employee ID, complete home address, and e-mail address. PPC will send the requested form to the taxpayer only, at the e-mail address (preferred) or mailing address provided. The form will be mailed within 30 business days. Separated members, retirees, and annuitants have the option of requesting 1095 forms by mail, see below*

Tax forms can be viewed and printed using Direct Access Self-Service. Follow the procedures in the user guides linked below:

The Personnel and Pay Procedures Manual, PPCINST M1000.2 (series), section 8.B.6.9, contains guidance for requesting a corrected IRS Form W-2. Report W-2 discrepancies to PPC (SEP) via your responsible Personnel and Administration (P&A) Office. The P&A Office must notify PPC (SEP) via Customer Care trouble ticket of the suspected error with applicable supporting documentation and calculations. Refer to the State Tax Withholding Exceptions SPO User Guide prior to submitting a request for W-2 correction as Direct Access collects Federal and State tax based on member election.

Corrections to the IRS Form 1095 can only be made by the Defense Manpower Data Center (DMDC) through the Defense Enrollment Eligibility Reporting System (DEERS). Members must go to an ID card facility to have information updated in DEERS. PPC will produce corrected forms once received from DMDC and will deliver to the member according to the delivery method elected.

*Options for requesting a 1095-B for retirees and annuitantsRemember, the 1095-B is not required to file your federal income tax return. Please allow 30 days to process your request.

  • You can mail a request to:

Commanding Officer (RAS)
U.S. Coast Guard 
Pay & Personnel Center
444 S. E. Quincy St.
Topeka, KS 66683-3591

  • Your request must include:​

Your Name:  First, Middle, Last
Employee ID #
Mailing Address
Date of Birth
Branch of Service (USCG/NOAA/USPHS)
Date of Retirement of Separation
Pay Grade at Retirement of Separation

  • Please call PPC Customer Care at 866-772-8724 if you have any questions.

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