U. S. Coast Guard Pay & Personnel Center
2019 Novel Coronavirus (COVID-19)
Subscribers to this list will receive notices and information on Coast Guard military pay and personnel policy and procedures. Subscribers will also be notified when active duty and reserve payslips are posted and of both scheduled and unscheduled outages affecting the Direct Access personnel system or the TPAX travel claim liquidation system. Additionally, subscribers will be updated when important information is posted to the Pay and Personnel Center's internet site.
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Commanding Officer (Staff Symbol)
U.S. Coast Guard
Pay & Personnel Center
444 S. E. Quincy St.
Topeka, KS 66683-3591
Web-TPAX https://webtpax.osc.uscg.mil/ (copy and paste into address bar, must be on a CG Workstation. Web-Tpax cannot be accessed via the internet)
Effective Monday, 11 May 2020, PPC's Call Center will resume taking live phone calls.
The phone number for PPC Customer Care is 1-866-772-8724 and the hours of operation are 0700 - 1600 Central Time.
All customers are encouraged to submit trouble tickets through electronic means, if possible. You can submit a trouble ticket by emailing PPC-DG-CustomerCare@uscg.mil. For those with CG Portal access, you can submit the online trouble ticket form found at https://cg.portal.uscg.mil/units/ppc/SitePages/Contact Us.aspx. Thank you!
The IRS Forms 2019 W2, 1099R, 1095B and 1095C are now available in Direct Access Self Service. The forms will be mailed, to those who haven't opted out of receiving hard copies, no later than 31 January 2020. The forms are produced on standard 8 1/2 x 11 paper and mailed in a standard, privacy tinted window envelope. The envelope will have a PPC's return address and the form is printed with the text "Important Tax Information Enclosed" which shows through the window on the envelope.
Tax forms can be viewed and printed using Direct Access Self-Service. Follow the procedures in the user guides linked below:
The Personnel and Pay Procedures Manual, PPCINST M1000.2 (series), section 8.B.6.9, contains guidance for requesting a corrected IRS Form W-2. Report W-2 discrepancies to PPC (SEP) via your responsible Personnel and Administration (P&A) Office. The P&A Office must notify PPC (SEP) via Customer Care trouble ticket of the suspected error with applicable supporting documentation and calculations. Refer to the State Tax Withholding Exceptions SPO User Guide prior to submitting a request for W-2 correction as Direct Access collects Federal and State tax based on member election.
Corrections to the IRS Form 1095 can only be made by the Defense Manpower Data Center (DMDC) through the Defense Enrollment Eligibility Reporting System (DEERS). Members must go to an ID card facility to have information updated in DEERS. PPC will produce corrected forms once received from DMDC and will deliver to the member according to the delivery method elected.