U. S. Coast Guard Pay & Personnel Center

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2019 Novel Coronavirus (COVID-19)

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Subscribers to this list will receive notices and information on Coast Guard military pay and personnel policy and procedures. Subscribers will also be notified when active duty and reserve payslips are posted and of both scheduled and unscheduled outages affecting the Direct Access personnel system or the TPAX travel claim liquidation system. Additionally, subscribers will be updated when important information is posted to the Pay and Personnel Center's internet site.

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Contact Us

Mailing address:

Commanding Officer (Staff Symbol)
U.S. Coast Guard 
Pay & Personnel Center
444 S. E. Quincy St.
Topeka, KS 66683-3591


(866) 772-8724
(785) 339-2200




Direct Access Direct-Access
Log on to TPAXWeb-TPAX
https://webtpax.osc.uscg.mil/ (copy and paste into address bar, must be on a CG Workstation. Web-Tpax cannot be accessed via the internet)

Feedback button Portal Login

customer care Blended Retirement System Information

P&D On Demand Training

PPC Call Center Phone Contact Update

Effective Monday, 11 May 2020, PPC's Call Center will resume taking live phone calls.  

The phone number for PPC Customer Care is 1-866-772-8724 and the hours of operation are 0700 - 1600 Central Time.

All customers are encouraged to submit trouble tickets through electronic means, if possible. You can submit a trouble ticket by emailing PPC-DG-CustomerCare@uscg.mil. For those with CG Portal access, you can submit the online trouble ticket form found at https://cg.portal.uscg.mil/units/ppc/SitePages/Contact Us.aspx. Thank you!

Pay & Personnel News Updates from our Branches

PPC Customer Newsletter


Issue 05/19 (May) of the PPC Customer NewsletterFile in Adobe Acrobat PDF format is now available.

This issue includes the following items:

  • Government Travel Charge Card (GTCC) Newsletter
  • Defense Travel Management Office Allowances Update
  • June 2019 Enlisted Advancement Authorizations
  • BM2 Active Duty Supplemental Advancement Eligibility List Posted
  • Reserve Supplemental Advancement Lists Updated
  • Maine Releases New State Income Tax Withholding Certificate
  • Known Issue: TPAX Split Disbursement
  • Your Child Transitioning to Adulthood with TRICARE Young Adult
  • Transfer of Education Benefits (Post 9/11 GI Bill) Policy Reminder
  • Updated Guidance on Screening for Overseas Duty
  • Premium LinkedIn for Coast Guard Spouses
  • Known Issue: Coast Guard Standard Meal Rate (CGSMR) Auto-Start failure
  • A Change of Address May Mean New TRICARE Health Options
  • Administrative Remarks, Form CG-3307, Instruction Updated
  • Degree Reporting and Validation of Current Degree Completions in Direct Access
  • June 2019 Active/Reserve Payroll Processing Schedule
  • Direct Access User Guides and Tutorials Updated in May 2019