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U. S. Coast Guard Pay & Personnel Center

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2019 Novel Coronavirus (COVID-19)

Direct Access System Maintenance Planned

Direct Access (DA) will be taken offline for maintenance on Thursday, 27 August 2020, at 2200 (Eastern Time). They system will not be available for use until Friday, 28 August 2020, at 0200 (Eastern Time). 

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Subscribers to this list will receive notices and information on Coast Guard military pay and personnel policy and procedures. Subscribers will also be notified when active duty and reserve payslips are posted and of both scheduled and unscheduled outages affecting the Direct Access personnel system or the TPAX travel claim liquidation system. Additionally, subscribers will be updated when important information is posted to the Pay and Personnel Center's internet site.

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Mailing address:

Commanding Officer (Staff Symbol)
U.S. Coast Guard 
Pay & Personnel Center
444 S. E. Quincy St.
Topeka, KS 66683-3591

Telephone

(866) 772-8724
(785) 339-2200

E-Mail

PPC-DG-CustomerCare@uscg.mil

Self-Service

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https://webtpax.osc.uscg.mil/ (copy and paste into address bar, must be on a CG Workstation. Web-Tpax cannot be accessed via the internet)

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PPC Call Center Phone Contact Update

Effective Monday, 11 May 2020, PPC's Call Center will resume taking live phone calls.  

The phone number for PPC Customer Care is 1-866-772-8724 and the hours of operation are 0700 - 1600 Central Time.

All customers are encouraged to submit trouble tickets through electronic means, if possible. You can submit a trouble ticket by emailing PPC-DG-CustomerCare@uscg.mil. For those with CG Portal access, you can submit the online trouble ticket form found at https://cg.portal.uscg.mil/units/ppc/SitePages/Contact Us.aspx. Thank you!

Pay & Personnel News Updates from our Branches

Coast Guard Pay Manual Update

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The Coast Guard Pay Manual, COMDTINST M7220.29D, is now available at:

cover of the pay manual

The new name of the Manual is the Coast Guard Pay Manual, COMDTINST M7220.29D. This Manual has been revised from its previous version, consolidating and clarifying repetitive or conflicting content, updated references, and reporting new policy and regulations. A review of the entire Manual is recommended.

R 041308 DEC 19
FM COMDT COGARD WASHINGTON DC//CG-13//
TO ALCOAST
UNCLAS //N07220//
ACN 142/19
SUBJ: PROMULGATION OF THE COAST GUARD PAY MANUAL
A. Coast Guard Pay Manual, COMDTINST M7220.29D
B. Coast Guard Pay Manual, COMDTINST M7220.29C

  1. This ACN announces the promulgation of REF (A) and the cancellation of REF (B).
  2. Many significant changes were made to the Pay Manual which culminates over a year of work. A thorough review is highly recommended.
  3. This revision:
    1. Incorporated policy relating to the Family Stability Act including eligibility requirements, flexibility options, and submittal procedures. Updated address for U.S. Public Health Service requests.
    2. Removed maintaining continuity in dependent’s education or employment as a required circumstance for requesting BAH rate protection.
    3. Removed and replaced outdated versions of Career Sea Pay tables.
    4. Incorporated new Special Duty Pay level 6 at $450 per month.
    5. Updated FORCECOM as determining authority for eligibility criteria on linguists and interpreters and clarified rules on starting and stopping Foreign Language Proficiency Pay entitlement.
    6. Clarified HAZPAY-VB entitlement.
    7. Updated mandatory maximum Servicemembers’ Group Life Insurance (SGLI) coverage for members serving in or directly supporting a combat zone as well as authority to pay members an allowance to cover the cost.
    8. Incorporated updates concerning family vision coverage through FEDVIP.
    9. Updated the process and responsibilities for child and spouse support allotments.
    10. Removed Special Duty Assignment Pay and replaced with Special Duty Pay and Assignment Pay as pay subject to involuntary allotment.
    11. Incorporated IRS automatic withholding rate change from 25% to 22% on one time credits (Reenlistment or Career Status Bonus, Lump Sum Leave, etc.).
    12. Clarified policy on exceptions and ability for reservists to sell more than 60 days accrued annual leave.
    13. Updated policy permitting the submission of a waiver of collection of erroneously paid pay and allowances application to 5 years from date of debt discovery.
    14. Renamed reserve high priority unit special pay with reserve designation unit pay in accordance with DoD.
    15. Clarified definition of the Pay and Allowance System to include account holders that are Survivor Benefit Plan (SBP) and Minimum Income Widow (MIW) annuitants.
    16. Added exceptions to repayment of unearned education benefits and listed authority.
    17. Clarified reserve Inactive Duty for Training (IDT) point credibility for retirement purposes.
  4. No paper distribution of the revision will be made. The new Manual is available on CGPortal at: https://cg.portal.uscg.mil/library/SitePages/Home.aspx and the Internet at: http://www.dcms.uscg.mil/directives/.
  5. Forward any questions to: Compensation@uscg.mil with subject line as: "SUBJ: Pay Manual Delta".
  6. Released by CAPT Christopher J. Hulser, Acting Director of Military Personnel.
  7. Internet release is authorized.