U. S. Coast Guard Pay & Personnel Center
2019 Novel Coronavirus (COVID-19)
Subscribers to this list will receive notices and information on Coast Guard military pay and personnel policy and procedures. Subscribers will also be notified when active duty and reserve payslips are posted and of both scheduled and unscheduled outages affecting the Direct Access personnel system or the TPAX travel claim liquidation system. Additionally, subscribers will be updated when important information is posted to the Pay and Personnel Center's internet site.
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Commanding Officer (Staff Symbol)
U.S. Coast Guard
Pay & Personnel Center
444 S. E. Quincy St.
Topeka, KS 66683-3591
Web-TPAX https://webtpax.osc.uscg.mil/ (copy and paste into address bar, must be on a CG Workstation. Web-Tpax cannot be accessed via the internet)
Effective Monday, 11 May 2020, PPC's Call Center will resume taking live phone calls.
The phone number for PPC Customer Care is 1-866-772-8724 and the hours of operation are 0700 - 1600 Central Time.
All customers are encouraged to submit trouble tickets through electronic means, if possible. You can submit a trouble ticket by emailing PPC-DG-CustomerCare@uscg.mil. For those with CG Portal access, you can submit the online trouble ticket form found at https://cg.portal.uscg.mil/units/ppc/SitePages/Contact Us.aspx. Thank you!
13 FEB 2020
SUBJ: GOVERNMENT TRAVEL CHARGE CARD MULTI-FACTOR AUTHENTICATION
FOR CITIMANAGER SYSTEM
1. During March, the CitiManager system will begin requiring account holders to
use a two-factor authentication as an enhanced security measure. Upon each
login, users will be prompted to receive a one-time passcode via e-mail, text
message, or phone call that must be entered to access the system. This
requirement cannot be waived per GSA SmartPay3 master contract.
2. All cardholders and travel managers using the CitiManager system should
ensure their user profile has updated contact information by 06 March 2020 since
this is used to create the options for receiving passcodes. If the cardholders don’t
have an official e-mail address as their primary e-mail address or do not have a
phone number in their profile that they have access to when attempting to log in,
they won’t be able to access the system once multi-factor authentication is
a. E-mail option: Ensure Work E-mail address field within your user profile
in CitiManager contains your official e-mail address (.mil, .org .gov, or .edu
b. Phone number option: One-time passcodes may be sent via Text
Message or Voice Call to a phone number listed in a user’s profile. Note: The
system will not dial extensions for the voice call option.
c. Travel Managers have the ability to update non-cardholder’s and
cardholder’s contact information that are within their hierarchy oversight.
d. Detailed user guides will be available on the Job Aids section of our
e. This change will not affect members who never registered their
Government Travel Charge Cards in CitiManager since they are not in the system.
However, registration is highly encouraged in order to monitor account balance,
receive notifications, and update contact information.
3. Personnel who are not current cardholders and need to apply for a card, should
follow the guidance posted on our website for how to apply:
4. Government Travel Charge Card questions should be directed as follows:
a. Cardholders and travel card applicants shall contact their unit Travel
Manager. Members may determine their supporting travel manager(s) using the
lookup function available at: https://cg.portal.uscg.mil/units/psc/psc-
b. Travel Managers: Direct questions to Ms. Carlene Curry at 703-258-5996,
Evelyn.C.Curry@uscg.mil, or Mr. Michael Duchossois at 703-254-7175,
5. Released: CAPT P.N. Melnick, Deputy Commander, Personnel Service Center.
The Service Center for Our Most Important Resource – Our People.
6. Internet release is authorized.