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Direct-Access Maintenance

Direct-Access will not be available from 10:00 PM Thursday, 27 February until 2:00 AM Friday, 28 February 2020 (Eastern Time). The system will be taken offline in order to conduct server and database maintenance. 

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Commanding Officer (Staff Symbol)
U.S. Coast Guard 
Pay & Personnel Center
444 S. E. Quincy St.
Topeka, KS 66683-3591

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Pay & Personnel News Updates from our Branches

Two Factor Authentication Required for Government Travel Charge Card Online Access

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ALCGPSC 023/20

13 FEB 2020
BT
UNCLAS //N04600//
ALCGPSC 023/20
SUBJ: GOVERNMENT TRAVEL CHARGE CARD MULTI-FACTOR AUTHENTICATION 
FOR CITIMANAGER SYSTEM
1. During March, the CitiManager system will begin requiring account holders to 
use a two-factor authentication as an enhanced security measure. Upon each 
login, users will be prompted to receive a one-time passcode via e-mail, text 
message, or phone call that must be entered to access the system. This 
requirement cannot be waived per GSA SmartPay3 master contract.
2. All cardholders and travel managers using the CitiManager system should 
ensure their user profile has updated contact information by 06 March 2020 since 
this is used to create the options for receiving passcodes. If the cardholders don’t 
have an official e-mail address as their primary e-mail address or do not have a 
phone number in their profile that they have access to when attempting to log in, 
they won’t be able to access the system once multi-factor authentication is 
implemented. 
	a. E-mail option: Ensure Work E-mail address field within your user profile 
in CitiManager contains your official e-mail address (.mil, .org .gov, or .edu 
acceptable).
     b. Phone number option: One-time passcodes may be sent via Text 
Message or Voice Call to a phone number listed in a user’s profile. Note: The 
system will not dial extensions for the voice call option.
     c. Travel Managers have the ability to update non-cardholder’s and 
cardholder’s contact information that are within their hierarchy oversight.
     d. Detailed user guides will be available on the Job Aids section of our 
website: https://www.dcms.uscg.mil/Our-Organization/Assistant-Commandant-
for-Human-Resources-CG-1/Personnel-Service-Center-PSC/BOPS/PSC-BOPS-
R/GOVTrvl/Job_Aides/
     e. This change will not affect members who never registered their 
Government Travel Charge Cards in CitiManager since they are not in the system. 
However, registration is highly encouraged in order to monitor account balance, 
receive notifications, and update contact information.
3. Personnel who are not current cardholders and need to apply for a card, should 
follow the guidance posted on our website for how to apply:
https://www.dcms.uscg.mil/Our-Organization/Assistant-Commandant-for-
Human-Resources-CG-1/Personnel-Service-Center-PSC/BOPS/PSC-BOPS-
R/GOVTrvl/Travel_Card/#How_do_I_get_a_Government_Travel_Card
4. Government Travel Charge Card questions should be directed as follows:
     a. Cardholders and travel card applicants shall contact their unit Travel 
Manager. Members may determine their supporting travel manager(s) using the 
lookup function available at: https://cg.portal.uscg.mil/units/psc/psc-
bops/GTCC%20Library/Forms/AllItems.aspx
     b. Travel Managers: Direct questions to Ms. Carlene Curry at 703-258-5996, 
Evelyn.C.Curry@uscg.mil, or Mr. Michael Duchossois at 703-254-7175, 
Michael.A.Duchossois@uscg.mil.
5. Released: CAPT P.N. Melnick, Deputy Commander, Personnel Service Center. 
The Service Center for Our Most Important Resource – Our People.
6. Internet release is authorized.